Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Customers frequently cite punctual technicians, professional communication, and effective removal of stains and odors from carpets, furniture, and tile grout. Many reviewers highlight the company's reliability over long periods and their willingness to return for free touch-ups if issues arise after service. However, a recurring criticism in lower-rated reviews involves complex pricing structures, unexpected cost increases compared to initial estimates, and dissatisfaction with results on specific stains or areas.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
716 Google reviews we collected
Phrases our text analysis found in 666 written reviews
Price verdicts customers left with their Google review
Middle half of what 28 customers paid ($265–$427) · gold mark = category median.
How often each topic comes up in the written reviews
We read 666 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They always do a great job, are reliable, and provide excellent service.”
“This place is terrible.”
“Eric was great, friendly and explained the cost (very reasonable).”
“I highly recommend them to anyone looking for quality carpet cleaning!”
“I would not recommend this local carpet cleaning business at all.”
“They came back out (no charge) with an anti-wicking agent and spots immediately went away.”
“Fair pricing for area rugs and upholstered furniture.”
“We have a very expensive sofa that was getting soiled - Ron did a great job of removing all dirt, grime and stains.”
“Brian took amazing care out them and explained me the process.”
“I’ve been using Dan Dan the Carpet Man for years, and I honestly wouldn’t use anyone else!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Dan Dan The Carpet Man for 5 kinds of job. Pick one to see what they paid and said.
Eric was great, friendly and explained the cost (very reasonable). I would use them again..
Seems like a very complex pricing structure, separate prices to bring the equipment into my home, odd. I only had three area rugs to be cleaned, under the square footage for the minimum charge. It was suggested that I add some tiled areas so I did. The tech warned me about a line between clean and dirty, I didn’t…
Brian did an outstanding job! The carpet looks amazing along with the sofa and love seat.
We have a rental in The Villsges, Fla., built 2004. Ceramic tile in kitchen, halls and baths and recent 3 year old commercial berber carpeting in 3 BR and LR . The tile grout has never been formally cleaned in the 14 years we’ve owned it and prior carpet cleaning companies noted it is nearly impossible to get grout…
We had our 3 bedrooms cleaned and they turned out wonderful until a couple days later we had some dirt from the carpet pad wicking up and causing spots . They came back out (no charge) with an anti-wicking agent and spots immediately went away. Back to a beautiful carpet! I’ll definitely use them again.
I highly recommend Dan Dan The Carpet Man for all of your carpet, flooring and furniture cleaning needs. The company is very professional, and they do an exceptional job on cleaning the carpets and getting out stains. They are very friendly and understanding of individual cleaning needs. We are highly satisfied…
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 105 | $221–$423 |
| Upholstery cleaning | 49 | $144–$277 |
| Carpet steam cleaning | 45 | $158–$290 |
| Area rug cleaning | 39 | — |
| Pet stain & odor removal | 38 | — |
4.9 ★★★★★ 716 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I’ve been using this company for years, and they never disappoint! They always do a great job, are reliable, and provide excellent service. I highly recommend them to anyone looking for quality carpet cleaning! 😊
Eric was great, friendly and explained the cost (very reasonable). I would use them again..
Thank you so much, Carol! Eric has been a valued member of our team for many years, and we're thrilled to hear he took great care of you! We believe that providing an excellent service experience goes beyond just cleaning. It's also about being friendly, communicating clearly, and making sure our clients understand exactly what they're paying for. We're especially happy to hear you found our pricing reasonable and appreciated the value of our service. Thank you for trusting us with your cleaning needs. We look forward to seeing you again! - Jimmy Director of Operations
Love the company - Brian always does such a great job! You guys are the best!
Tenant informed me the tech did a good job
Thank you for your review, Steve! We're happy to hear your tenant was pleased with the work our technician performed. I've also had the opportunity to review the before-and-after photos from your service, and the results look fantastic! I do have one question, though. We'd love to know what we could have done differently to earn that 5th star! Our mission is to "Make People Feel Good and Be Happy With Our Extraordinary Care," and we take that commitment seriously. If there was anything about your experience, from scheduling and communication to pricing or the cleaning itself, that fell short of your expectations, we'd genuinely appreciate the opportunity to learn about it. Thank you again for trusting us with your property. We truly appreciate your business and your feedback! - Jimmy Director of Operations
Our 10 year old couch and chairs look new again. Will definitely use them again.
Now THAT'S what we love to hear! Who says you need to replace your furniture just because it's getting older? With the right cleaning process and a little extraordinary care, even 10-year-old upholstery can look amazing again! We're thrilled we could help breathe new life into your couch and chairs while saving you the expense and hassle of replacing them. Thank you for trusting us with your furniture and for sharing your experience, Jim. We truly appreciate your business and look forward to working with you again! - Jimmy Director of Operations
Seems like a very complex pricing structure, separate prices to bring the equipment into my home, odd. I only had three area rugs to be cleaned, under the square footage for the minimum charge. It was suggested that I add some tiled areas so I did. The tech warned me about a line between clean and dirty, I didn’t realize how much different it would be. I wish he’d showed me how different it was before he cleaned up. It’s very noticeable now that the floor is dry. So I’ll have to hire someone else to clean the rest of the tile, sigh…
Dianne, thank you for your feedback. While we're glad you recognized the noticeable difference our cleaning made to your tile and grout, we're disappointed your overall experience didn't meet your expectations. We'd like to clarify a few details, as clear communication, exceptional results, and extraordinary care are extremely important to us. Regarding pricing, our $99 setup fee covers dispatching our professional truck-mounted equipment, setup and breakdown, and our detailed site protection protocol, including door seals, shoe covers, corner guards, protective wraps, and speed-drying fans. These measures reflect our commitment to protecting our clients' homes and providing a higher level of service. Your original phone estimate was $282, while your final invoice was just $262.60. That's $19.40 less than quoted. We don't compete to be the cheapest cleaning company; we strive to deliver exceptional quality, professional service, and outstanding value. Regarding your tile and grout, Brian specifically explained BEFORE cleaning that stopping in the middle of an open tiled area would likely create a noticeable difference between the cleaned and uncleaned sections. He recommended extending the cleaning to a natural stopping point, such as a doorway, to prevent exactly what you've described. However, we respect our clients' decisions regarding their budget and requested services, so Brian proceeded as you instructed. Brian also conducted a complete post-service inspection with you. According to his account, you both closely examined the cleaned tile, including the edges near the grout lines you mentioned were difficult to clean. No concerns were raised during that inspection, and Brian left believing you were pleased with the results. You even kindly provided him with a tip, which he appreciated. Additionally, Brian cleaned two closets at no charge. When you pointed out another spot on an area rug that wasn't included in the original cleaning request, he offered to bring his equipment back inside to address it for FREE. These are examples of the extraordinary care we encourage our technicians to provide. Our goal is never to "nickel and dime" our clients. When requested services fall below our minimum service order, we encourage technicians to offer additional cleaning opportunities so clients receive maximum value for their investment. We understand that seeing such a dramatic difference between cleaned and uncleaned tile can be frustrating. However, that difference also demonstrates the effectiveness of our cleaning process. Although Brian explained this possibility beforehand and completed the work according to your requested scope, we'd still like to help. We're happy to return and clean the remaining tiled area while waiving our normal minimum service order requirement. You would only pay the agreed-upon cost of the additional cleaning. Dianne, we take tremendous pride in our work and believe Brian went above and beyond to communicate clearly, respect your decisions, and provide exceptional value. We're sorry you were ultimately disappointed and hope you'll allow us to help you achieve the finished result you're looking for. Thank you again for your business and feedback. - Jimmy Director of Operations
Brian did an outstanding job! The carpet looks amazing along with the sofa and love seat.
We have a rental in The Villsges, Fla., built 2004. Ceramic tile in kitchen, halls and baths and recent 3 year old commercial berber carpeting in 3 BR and LR . The tile grout has never been formally cleaned in the 14 years we’ve owned it and prior carpet cleaning companies noted it is nearly impossible to get grout cleaned well and most did not even offer that service. It was the reviews and pics on website from Dan Dan the Carpet man that intrigued me, so we had them do it all and we were soooo impressed. The tile/grout looks brand new as does the carpet. I didn’t snap carpet pics but here’s a before after tile /grout. We also had 2 upholstered recliner chairs cleaned and they look and smell great . We will ABSOLUTELY will use Dan Dan again .
Now that's the kind of transformation we love to hear about! After 14+ years without a professional tile and grout cleaning, I can only imagine how satisfying it must have been to see those floors looking brand new again! Tile and grout cleaning is one of our specialties, and while some companies shy away from it, we absolutely LOVE the challenge. It's amazing what the right equipment, cleaning solutions, and a little know-how can accomplish! We're equally thrilled to hear that your carpets and upholstered recliners turned out beautifully. As we like to say, if you can walk on it, sit on it, or sleep on it, chances are we can clean it! Thank you for trusting us with your rental property in The Villages, Lynn. We truly appreciate your enthusiastic recommendation and look forward to making everything look beautiful again next time! - Jimmy Director of Operations
Good customer service, and the technician did a good job.
Thank you so much Mina! We love hearing that both our office team and your technician made a great impression. It takes a team effort to deliver a great experience, and we're fortunate to have people who genuinely care about the clients we serve. We're glad we had the opportunity to show you what Dan Dan the Carpet Man is all about! Thank you for your business and for taking the time to recognize our team's efforts! - Jimmy Director of Operations
excellent service
Short and sweet, we love it! Providing excellent service is what we strive for every single day, and we're thrilled to hear we delivered. We truly appreciate your business and the opportunity to serve you. Thanks for your support, John! - Jimmy Director of Operations
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
