Daugherty Flooring Custom Installation & Repairs Open Daily by Appointment
Flooring store · Lexington, NC · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%89+23.2Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 20 hardwood flooring dealersiPosition by Experts Score among all companies we track in this category. · better than 79%
5.0★★★★★123 Google reviews · 24 photos
98%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Daugherty Flooring Custom Installation & Repairs Open Daily by Appointment at a glance
Customers consistently describe Daugherty Flooring as professional, with staff offering helpful guidance during product selection and maintaining clear communication throughout the installation process. Reviewers highlight the quality of carpet and LVP work, noting that projects are completed on time with careful attention to detail and thorough cleanup. While most feedback is positive, two low-star reviews cite a recurring issue where no one arrived for scheduled appointments.
Google rating: 5.0 out of 5 from 123 reviews (98% five-star).
Reviews on this page: 123 Google reviews (119 with written comments, 20 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 4, 2026.
Service: Hardwood Flooring Dealer serving Lexington, North Carolina.
Data from Google, last updated October 26, 2026.
Score profile vs other hardwood flooring dealers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyHardwood Flooring Dealers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Daugherty Flooring Custom Installation & Repairs Open Daily by Appointment: 95/100 on this factor. Category median: 92.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Daugherty Flooring Custom Installation & Repairs Open Daily by Appointment: 89/100 on this factor. Category median: 88.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Daugherty Flooring Custom Installation & Repairs Open Daily by Appointment: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Daugherty Flooring Custom Installation & Repairs Open Daily by Appointment: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Daugherty Flooring Custom Installation & Repairs Open Daily by Appointment: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 47.–
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Bar = this company · dark tick = category median.
Star ratings
123 Google reviews we collected
5.0of 5
5 stars12198%
4 stars00%
3 stars11%
2 stars11%
1 star00%
Praise vs complaints
Phrases our text analysis found in 119 written reviews
99%praise
Praise29699%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6823%
Would recommend6321%
Quality & results5920%
Speed & response4615%
Price & value2910%
Communication217%
Honesty & trust124%
What customers talk about
We read 119 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Britnie was so much fun to talk to and was very helpful!”
“Extremely satisfied and highly recommend Daugherty’s Flooring Service.”
“Cannot recommend his services enough to anyone looking for new flooring!”
“We had such a great experience from start to finish.”
“Brad was responsive and did such a great job with the install!”
“Friendly and professional, best quality and affordable, right on time.”
“Top quality, Impeccable Service and communication.”
“If you’re looking for someone reliable who takes pride in their work, I highly recommend Daughtery Flooring.”
People customers mention
Brad35 reviews
Britnie4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Daugherty Flooring Custom Installation & Repairs Open Daily by Appointment for 4 kinds of job. Pick one to see what they paid and said.
KayLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We had such a great experience from start to finish. Britnie was so much fun to talk to and was very helpful! Brad was responsive and did such a great job with the install! We love the carpet and if we should have flooring needs in the future, we will be back!
Tina4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
These guys are very professional and very nice. Work was excellent and we love their work 😊
CrossMovement9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Cannot recommend Daugherty Flooring enough!! Top quality, Impeccable Service and communication. End result = Incredible!
Barrett16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great people all the way around! Great quality work and great communication! Highly recommend them for all your flooring needs.
Jenny1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Excellent experience putting down my flooring. Friendly, professional, and very skilled at what they do. Highly recommend.
Angie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Really happy with the whole process for getting our upstairs floors redone. Highly recommend Daugherty Flooring.
We had such a great experience from start to finish. Britnie was so much fun to talk to and was very helpful! Brad was responsive and did such a great job with the install! We love the carpet and if we should have flooring needs in the future, we will be back!
Response from the owner · 3 weeks ago
Thank you Kay
Tina Jarvis4 reviewsiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
Extremely satisfied and highly recommend Daugherty’s Flooring Service. Brad was professional, communicated in a timely manner, and was meticulous with his craftsmanship. The finished product definitely met our expectations.
Response from the owner · 3 months ago
Thank you Adam
Mike Vogler8 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Brad, did a spectacular job on our church CFC and Youth Fellowship Hall. He worked with me every step of the way. He was prompt, professional and great to work with. I highly recommend him.
Mike Vogler
Midway Church
Chair of Trustees
Response from the owner · 3 months ago
Thank you Mike
Trevor Nanney6 reviewsiTotal number of Google reviews Trevor has written across all businesses on Google Maps, not just this one.
Brad and crew were phenomenal to work with! From choosing the right floors to install, everything was smooth and seamless. Brad was quick to answer questions and offer his professional opinions. Highly recommend!