Jason Guzman10 reviewsTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest in town
DC CUSTOMS
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%96+61Reliability 28%92+26Replies to reviews 8%100+8.2Experts Score= 95Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#41 of 80 car detailing servicesPosition by Experts Score among all companies we track in this category. · better than 49%
5.0 ★★★★★ 180 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
36%reviews answered by the owner
Oct 2026latest review
DC CUSTOMS at a glance
Google reviewers rate DC Customs five stars based on 180 reviews, highlighting professional communication, punctuality, and fair pricing for window tinting and detailing services. Customers frequently describe the work as clean and high-quality, with staff providing helpful guidance on tint options and maintaining a tidy shop environment. The provided excerpts contain no low-star ratings or specific criticisms, focusing instead on consistent satisfaction and repeat business from local vehicle owners.
- Google rating: 5.0 out of 5 from 180 reviews (98% five-star).
- Reviews on this page: 180 Google reviews (146 with written comments, 20 with photos).
- Owner responses: the business replied to 36% of reviews.
- Most recent review: October 22, 2026.
- Service: Car Detailing Service serving West Haven, Connecticut.
Data from Google, last updated October 25, 2026.
Score profile vs other car detailing services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DC CUSTOMS: 96/100 on this factor. Category median: 96.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DC CUSTOMS: 92/100 on this factor. Category median: 96.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DC CUSTOMS: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.DC CUSTOMS: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
180 Google reviews we collected
- 5 stars17798%
- 4 stars11%
- 3 stars00%
- 2 stars00%
- 1 star21%
Praise vs complaints
Phrases our text analysis found in 146 written reviews
- Praise274100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Quality & results8531%
- Would recommend6223%
- Staff & attitude5922%
- Speed & response259%
- Price & value259%
- Communication104%
- Honesty & trust83%
What customers talk about
We read 146 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…e clean friendly and inviting service was great and Washington did an awesome job wud definitely recommended him to anyone that need there car tinted…”
“I’m very happy with the tints and would definitely recommend!”
“Looks out for his returning customers and is very helpful.”
“Everything was done in a timely manner, the craftsmanship was clean, and the final result exceeded expectations.”
“Fair price, transparent and answers all your questions.”
“Communication was excellent throughout the whole process and he made sure every detail was exactly how I wanted it.”
“You can tell he genuinely cares about his customers and the quality of the work leaving his shop.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired DC CUSTOMS for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Brody1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Amazing customer service I’ll always come back to him for my tints. Looks out for his returning customers and is very helpful. Highly recommend
mariaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Extremely professional. Pricing, on time when dropping off and picking up. Truly did an impeccable job. Glad he was available relatively closely. Will be back with my other car.
Belinda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great service from start to finish! Fast, professional, and very knowledgeable. I’m very happy with the tints and would definitely recommend!
AnnLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very nice place clean friendly and inviting service was great and Washington did an awesome job wud definitely recommended him to anyone that need there car tinted
J.6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I recently had work done by DC Customs and the entire experience was top tier from start to finish. The owner was extremely professional, knowledgeable, and took real pride in his work. Communication was excellent throughout the whole process and he made sure every detail was exactly how I wanted it. What stood out…
P3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had my 2026 Honda CRV tinted by DC customs. Everything went flawless, pricing was good, very professional and a beautiful shop. I will definitely be back for another vehicle and would recommend to anybody wanting to get windows tinted. Thank you again.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Window tinting | 23 | — |
| Vehicle window tinting | 17 | — |
| Privacy window films | 10 | — |
| Auto detailing | 8 | — |
| Car waxing | 6 | — |
| Auto interior vacuuming | 6 | — |
| Full body wash | 6 | — |
| Sun control window tinting | 4 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 180 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Brody DiNuzzo1 reviewTotal number of Google reviews Brody has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing customer service I’ll always come back to him for my tints. Looks out for his returning customers and is very helpful. Highly recommend
Vonetta Mosley2 reviewsTotal number of Google reviews Vonetta has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNEVER A DISAPPOINTMENT ALWAYS AN EXCEPTIONAL JOB WELL DONE!!!
maria llanosLocal Guide · 17 reviewsTotal number of Google reviews maria has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExtremely professional. Pricing, on time when dropping off and picking up. Truly did an impeccable job. Glad he was available relatively closely. Will be back with my other car.
Response from the owner · 2 weeks ago
Thank you very much for your review; we truly appreciate it.
Belinda Hinds-Lewis3 reviewsTotal number of Google reviews Belinda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service from start to finish! Fast, professional, and very knowledgeable. I’m very happy with the tints and would definitely recommend!
Ann ThompsonLocal Guide · 13 reviewsTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery nice place clean friendly and inviting service was great and Washington did an awesome job wud definitely recommended him to anyone that need there car tinted
J. Brown6 reviewsTotal number of Google reviews J. has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI recently had work done by DC Customs and the entire experience was top tier from start to finish. The owner was extremely professional, knowledgeable, and took real pride in his work. Communication was excellent throughout the whole process and he made sure every detail was exactly how I wanted it. What stood out most was the level of respect and customer service. You can tell he genuinely cares about his customers and the quality of the work leaving his shop. Everything was done in a timely manner, the craftsmanship was clean, and the final result exceeded expectations. If you’re looking for someone reliable, honest, and highly skilled, I would absolutely recommend DC Customs. Hard to find that level of professionalism and attention to detail these days.
Response from the owner · 4 months ago
We sincerely appreciate you taking the time to share your positive experience. Your kind words and five-star rating mean a great deal to us.
P Salgado3 reviewsTotal number of Google reviews P has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had my 2026 Honda CRV tinted by DC customs. Everything went flawless, pricing was good, very professional and a beautiful shop. I will definitely be back for another vehicle and would recommend to anybody wanting to get windows tinted. Thank you again.
Sheyla Gonzalez3 reviewsTotal number of Google reviews Sheyla has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProfesionalismo 100/10 encantada con su trabajo
Chanel Levius2 reviewsTotal number of Google reviews Chanel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI got my 2nd car tinted by Washington and once again did an awesome job! Fair price, transparent and answers all your questions. Very neat, quality work. Thank you!
Response from the owner · 2 months ago
Thanks for the 5 stars! We appreciate your business and are glad you love the new tint.
Business details
- Address: Center St, West Haven, CT 06516
- Phone: (203) 278-2748
- Website: book.heygoldie.com
- Service area: West Haven, CT