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Deitz Flooring Design

Flooring store · Lexington, NC · reviewed since 2020

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%91+63Reliability 31%92+28.3Momentum penalty90−1Experts Score= 90Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 20 hardwood flooring dealersPosition by Experts Score among all companies we track in this category. · better than 53%
4.9 ★★★★★ 53 Google reviews · 22 photos
96%five-star reviews
4.75★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Apr 2026latest review

Deitz Flooring Design at a glance

Google reviewers rate Deitz Flooring Design highly, citing fair pricing, professional installation, and clear communication for carpet and hardwood projects. Customers frequently note that the team arrives on time, works quickly, and cleans up thoroughly after completing jobs. The owner responds to all reviews, and patrons describe the staff as knowledgeable and helpful in explaining product options. No recurring criticisms appear in the provided excerpts, which consist entirely of five-star feedback praising the company's responsiveness and workmanship.

  • Google rating: 4.9 out of 5 from 53 reviews (96% five-star).
  • Reviews on this page: 53 Google reviews (48 with written comments, 4 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: April 8, 2026.
  • Service: Hardwood Flooring Dealer serving Lexington, North Carolina.

Data from Google, last updated October 26, 2026.

Score profile vs other hardwood flooring dealers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and satisfaction; weakest: momentum.

Satisfaction91Reliability92Craft & service–Value–Momentum90Replies to reviews–Satisfaction: 91 (median 92)Reliability: 92 (median 88)Momentum: 90 (median 100)
Deitz Flooring DesignHardwood Flooring Dealers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Deitz Flooring Design: 91/100 on this factor. Category median: 92.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Deitz Flooring Design: 92/100 on this factor. Category median: 88.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Deitz Flooring Design: 90/100 on this factor. Category median: 100.A
90
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 47.–
–

Bar = this company · dark tick = category median.

Star ratings

53 Google reviews we collected

  • 5 stars5196%
  • 4 stars12%
  • 3 stars00%
  • 2 stars00%
  • 1 star12%

Praise vs complaints

Phrases our text analysis found in 48 written reviews

  • Praise98100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results2020%
  • Staff & attitude1919%
  • Price & value1717%
  • Would recommend1717%
  • Speed & response1414%
  • Honesty & trust77%
  • Communication44%

What customers talk about

We read 48 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Dietz did a fantastic job installing our kitchen flooring while working quickly.”
  • “Another thing that I appreciated was that Nelson and the installers were knowledgeable about the difference is between vinyl flooring and LVP.”
  • “Easy to work with, fair pricing, and phenomenal craftsmanship.”
  • “It was a great experience working with Donnie, and I highly recommend Deitz Flooring Design.”
  • “Donnie was quick to respond and came out to my property to give me a quote, which included multiple options for my situation.”
  • “If you are reading this review, do yourself a favor and trust your flooring needs to the flooring experts at Deitz Flooring Designs!”
  • “Donnie took the time to explain the different products they offer.”

People customers mention

  • Donnie 5 reviews
  • Dietz 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Mi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Dietz did a fantastic job installing our kitchen flooring while working quickly. They finished ahead of schedule and were reasonably priced.

Rustin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Donnie and his team helped me out in a huge way. Tenants at my rental property left my house in a disaster, which included the awful surprise of the entire flooring on the second level being ripped up and destroyed. I was given Donnie’s contact information from a local realtor. Donnie was quick to respond and came…

Customer photo from Rustin's reviewCustomer photo from Rustin's review
Dina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We are extremely happy with our carpet, they was on time took up the old flooring and removed it nicely, the insulation went great, and the carpet is absolutely beautiful, great job, Jim and Dina Pirt …

SusanLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Donnie is a great guy. We went to school together. Couldn't ask for a more down earth honest person. Check them out. You wont be disappointed.

Phillip6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This was one of our best experiences ever. Mr. Dietz was very helpful and understood our needs. After debating going with hardwood floors for almost 9 years living in our townhome, we finally were told about Dietz flooring from a close friend who uses them on other homes. It was great. They matched the samples we…

Sharon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We bought flooring from Deitz flooring last year. Failed to provide a review at that time but I want to give a shout out for this business. EVERYONE was extremely helpful and the price was very reasonable. They did several rooms for us at the time. We get lots and compliments and I am still as happy today as…

Photos

Customer reviews

4.9 ★★★★★ 53 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jakob Nilsson4 reviewsTotal number of Google reviews Jakob has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Easy to work with, fair pricing, and phenomenal craftsmanship.

Response from the owner · a month ago

Jacob it was a pleasure to do business with you sir.

Mi Bo4 reviewsTotal number of Google reviews Mi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dietz did a fantastic job installing our kitchen flooring while working quickly. They finished ahead of schedule and were reasonably priced.

Response from the owner · a month ago

Thank you so much for trusting us with your project. We do truly appreciate your business.

Rustin Thomas2 reviewsTotal number of Google reviews Rustin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Donnie and his team helped me out in a huge way. Tenants at my rental property left my house in a disaster, which included the awful surprise of the entire flooring on the second level being ripped up and destroyed. I was given Donnie’s contact information from a local realtor. Donnie was quick to respond and came out to my property to give me a quote, which included multiple options for my situation. Once I selected the plan that worked best for me, Donnie and his team were terrific. They were very quick, efficient, and the flooring on my property’s second level looked brand new. No haggling over price or long delays getting a team out to complete the project. It was a great experience working with Donnie, and I highly recommend Deitz Flooring Design.

Response from the owner · a month ago

Thank you Rustin for allowing us to take care of your job. Hope to work with you again.

Mark WilesLocal Guide · 180 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Deitz Flooring did a great job on my recent home flooring updates. They installed both carpet and vinyl. Nelson was my salesman and estimator... I was impressed when he came out and actually used a tape measurer instead of a laser measure... old-school skills. The two man installation team did a great job with the install, I did a fair job on post install clean up. Furniture moving and placement after the install went smooth and without problems. I found their pricing to be fair comparatively... and in-line with three other companies that came out for estimates and quotes. Another thing that I appreciated was that Nelson and the installers were knowledgeable about the difference is between vinyl flooring and LVP. It seems most flooring companies today are pushing LVP... and there were some concerns that I had about it... and when Nelson visited my home to discuss flooring options, he actually brought up the subject and addressed my concerns. He indicated that they would install LVP if a customer really wanted it, but there are reasons to consider other options. I appreciated that honesty... And it helped me in making the choice to go with Deitz for my flooring updates. I highly recommend them.

Response from the owner · 10 months ago

Thank you so much for the review and your business!

Dina Pirt4 reviewsTotal number of Google reviews Dina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We are extremely happy with our carpet, they was on time took up the old flooring and removed it nicely, the insulation went great, and the carpet is absolutely beautiful, great job, Jim and Dina Pirt …

Response from the owner · 10 months ago

Thank you very much, it was a pleasure working for you.

Susan CLocal Guide · 14 reviewsTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Donnie is a great guy. We went to school together. Couldn't ask for a more down earth honest person. Check them out. You wont be disappointed.

Response from the owner · a year ago

Thank you so much for doing business with us.

Phillip Lamb6 reviewsTotal number of Google reviews Phillip has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This was one of our best experiences ever. Mr. Dietz was very helpful and understood our needs. After debating going with hardwood floors for almost 9 years living in our townhome, we finally were told about Dietz flooring from a close friend who uses them on other homes. It was great. They matched the samples we had collected from one of the box stores and we made the deal. The installers were great and were done in two days as promised. Before retiring I had done several home builds and many remodel jobs and these guys exceeded my expectations. Their prices are very competitive and fair, they do exactly what they say they will do and all questions and concerns were replied to almost as fast as we could ask them. We are impressed and very pleased with our new floors. It has changed the atmosphere of our home, totally. Thanks. Donnie for the great job.

Response from the owner · a year ago

It was a pleasure meeting you Phillip. I hope our paths cross again.

Sharon Gautier4 reviewsTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We bought flooring from Deitz flooring last year. Failed to provide a review at that time but I want to give a shout out for this business. EVERYONE was extremely helpful and the price was very reasonable. They did several rooms for us at the time. We get lots and compliments and I am still as happy today as when they were installed. I highly recommend Deitz flooring! Knowledgeable, friendly, very helpful and left no mess! I will definitely use them again! Thank you Deitz Flooring! I appreciate your product and customer service!

Response from the owner · a year ago

Thank you so very much for your business and the opportunity to have you as our customer!

Peter Prendergast3 reviewsTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve used these guys many times over multiple years and. Price is always excellent service super as well. I’ve tried others. They are fine but always more expensive and not quite as responsive.

Response from the owner · a year ago

Pete we value your business, always a pleasure sir.

Becky Leonard1 reviewTotal number of Google reviews Becky has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had a great experience with Deitz Flooring Design. Donnie and his team did an awesome job and we would recommend them to anyone looking into getting new flooring!

Response from the owner · a year ago

Thank you Very much Becky , glad to have you as our customer.

Deitz Flooring Design on Google Maps →

Business details