Analyzing 10,156,24810.2M ReviewsFor 28,79728.8K Experts
Google reviewers rate Denmark Appliance Repair LLC 4.5 out of 5 based on 114 reviews, with the owner responding to 89% of them. Customers frequently praise the technician for punctuality, professional communication, and accurate diagnoses for various appliances. However, recurring criticisms involve delayed follow-up calls regarding parts, missed appointment windows, and disputes over service fees or coverage claims.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
114 Google reviews we collected
Phrases our text analysis found in 93 written reviews
Price verdicts customers left with their Google review
Middle half of what 11 customers paid ($114–$310) · gold mark = category median.
How often each topic comes up in the written reviews
We read 93 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Willie was very knowledgeable, professional, and he was very nice.”
“I really appreciated that he completed the job in a timely manner.”
“Awesome communication skills and top notch service.”
“…VE ME THE MONEY TO FIX A DRYER FOR ME I WAITED AND WAITED DRYER STILL NOT FIXED THEN WHEN I CALLED ABOUT THE REPAIR I GOT THE RUN AROUND ABOUT THE PAR…”
“He has definitely become our go-to appliance repair guy.”
“I am leaving 2 out of 5 stars because my refrigerator was cooling and almost immediately stopped cooling after Mr.”
“He explains everything clearly and gets the job done right the first time.”
“Got me in within hours, Willie was a pleasure and managed to fix our fridge for a very reasonable price.”
“…PUTEE HAVE PAY SOMEONE TO COME TAKE MY CLOTHES TO THE LAUNDRY MAT NOT FAIR NOT HONEST NOT A CHRISTIAN A DISHONEST FAUSE REPRESENTATIVE OF A COMPANY T…”
“It’s such a relief to have someone we can trust when an appliance breaks down.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Denmark Appliance Repair LLC for 7 kinds of job. Pick one to see what they paid and said.
Willie came out the same day I called- last Wednesday- and I thought it would be great. He couldn’t find the part so asked for 24 hours to do a search. I didn’t hear back on Thursday so called his office on Friday- left vm and texted. No return call or update. Call again Monday bc I hadn’t heard back. Sergio calls…
Good response when we called in, showed up next day, good diagnosis, credible, professional. Will definitely go back to them when I need future help.
We called about our Dryer heating element being out and Willie came out within 2 hours and got the dryer up and running quickly. I am very happy
Willie Howard was on site and on time in a remote area to evaluate my ongoing frig light issue. He immediately went to the issue he suspected it may be and was right on target. Moreover, he was kind and very professional in his behavior and researched the problem with the manufacturers. Next time I have an issue I…
Call Denmark, not Sears. I left a note on their website over the weekend for an ailing appliance and got a call first thing on Monday morning. They had a technician to my house by 1045 to diagnose the problem. A positive experience all around, no virtual assistants for chat, no unhelpful text messages--an actual…
The experience was very positive. The team arrived on time and demonstrated professionalism throughout the process. They explained the installation steps clearly and answered all my questions, which made me feel confident about the service.
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 21 | $139–$385 |
| Washing machine repair | 16 | $253–$392 |
| Dryer repair | 14 | $227–$359 |
| Washer/dryer repair | 10 | — |
| Refrigerator repair | 8 | $201–$705 |
| Dishwasher repair | 7 | $164–$360 |
| Stove & cooktop repair | 2 | — |
4.5 ★★★★★ 114 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The technician was prompt and efficient. His was thorough with his analysis.
Willie was very knowledgeable, professional, and he was very nice. I really appreciated that he completed the job in a timely manner. Service was exceptional. I will always recommend this company.
Wonderful experience. Got me in within hours, Willie was a pleasure and managed to fix our fridge for a very reasonable price.
Willie came out the same day I called- last Wednesday- and I thought it would be great. He couldn’t find the part so asked for 24 hours to do a search. I didn’t hear back on Thursday so called his office on Friday- left vm and texted. No return call or update. Call again Monday bc I hadn’t heard back. Sergio calls me back and asks for another 24 hours to look for the part. Now it’s Tuesday afternoon- I have not heard back and have lost the $110 he charged to come out bc I will not be using Denmark. Terrible experience. Now, over a week later getting back to me and posting a response here like he went above and beyond. A 24 hour search is just that. Originally came out 9/18 and I had no response from that time for over a week.
Hello Ms. Jessica. Willie went above and beyond to search more than 24 hours for your part. It is a difficult part to find and we searched all avenues to find the part for your appliance. Since you are unsatisfied, we will close the search.
I totally recommend Denmark Appliance Repair. Awesome communication skills and top notch service.
Hello Reggie, Thank you so much for trusting Denmark Appliance Repair with your appliance repair. We appreciate the excellent review! 😀
Willie always does a great job!
Thank you for choosing Denmark Appliance Repair and for the 5 ⭐️ review! 🙌🏼
Denmark’s customer service sucks! Sergio will tell you he will call you back and never does Willie the “supposedly” owner won’t call you back either . Would never use their service again. They never came out to service my machine had to wait another 3 days for repairs!!!
Good response when we called in, showed up next day, good diagnosis, credible, professional. Will definitely go back to them when I need future help.
Do not use this very poorly run company. It’s actually only one technician, don’t let them fool you to think it’s a big company. He did not successfully repair our ice maker and then did not make it a priority to correctly fix it. When I called to let him know it still wasn’t working he did not come back out for two weeks. Then several weeks after ordering another part, I had to call looking for him. Then they self-scheduled an appt another 2 weeks out without checking with me and my schedule. After a 6 week wait I still do not have a functioning ice maker. Not recommended at all.
We called about our Dryer heating element being out and Willie came out within 2 hours and got the dryer up and running quickly. I am very happy
Thank you!
Analyzing 10,156,24810.2M ReviewsFor 28,79728.8K Experts
