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Denver Local Tours

Tourist attraction · Denver, CO · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%74+17.9Value 14%99+14Replies to reviews 7%100+7.1Momentum penalty34−6.6Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#45 of 54 travel agenciesPosition by Experts Score among all companies we track in this category. · better than 17%
4.9 ★★★★★ 155 Google reviews · 22 photos
96%five-star reviews
4.44★last 12 monthsAverage stars on reviews from the last 12 months only.
7.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
37%reviews answered by the owner
Nov 2026latest review

Denver Local Tours at a glance

Google reviewers rate Denver Local Tours 4.9 out of 5 based on 155 reviews, with the owner responding to 37 percent of them. Customers frequently praise the guides for their knowledge of local history, entertaining storytelling, and accommodation of group needs during walking and ghost tours. Recurring themes include the informative nature of the content and the inclusion of whiskey tastings. However, some low-star reviews criticize the booking process for requiring payment before confirming specific tour times and note that certain historical narratives focused on controversial figures.

  • Google rating: 4.9 out of 5 from 155 reviews (96% five-star).
  • Reviews on this page: 155 Google reviews (146 with written comments, 30 with photos).
  • Owner responses: the business replied to 37% of reviews.
  • Most recent review: November 2, 2026.
  • Service: Travel Agency serving Denver, Colorado.

Data from Google, last updated November 9, 2026.

Score profile vs other travel agencies

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: momentum.

Satisfaction86Reliability74Craft & service100Value99Momentum34Replies to reviews100Satisfaction: 86 (median 94)Reliability: 74 (median 95)Craft & service: 100 (median 100)Value: 99 (median 100)Momentum: 34 (median 100)Replies to reviews: 100 (median 62)
Denver Local ToursTravel Agencies median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Denver Local Tours: 86/100 on this factor. Category median: 94.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Denver Local Tours: 74/100 on this factor. Category median: 95.B
74
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Denver Local Tours: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Denver Local Tours: 99/100 on this factor. Category median: 100.A
99
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Denver Local Tours: 34/100 on this factor. Category median: 100.D
34
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Denver Local Tours: 100/100 on this factor. Category median: 62.A
100

Bar = this company · dark tick = category median.

Star ratings

155 Google reviews we collected

  • 5 stars14996%
  • 4 stars43%
  • 3 stars00%
  • 2 stars11%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 146 written reviews

  • Praise14397%
  • Complaints43%

Topic share

How often each topic comes up in the written reviews

  • Would recommend6645%
  • Staff & attitude5336%
  • Quality & results1510%
  • Price & value53%
  • Communication32%
  • Honesty & trust32%
  • Speed & response21%

What customers talk about

We read 146 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Overall, it was a fantastic experience, and I’d highly recommend it to anyone looking to explore the spookier side of Denver’s history!”
  • “Our guide was incredibly knowledgeable, and we especially loved hearing about her own spooky experiences in the park.”
  • “We had a wonderful experience, tasted some really great whiskeys and learned a lot about Denver's History.”
  • “Very spooky tour, it’s definitely worth it!”
  • “In short order Will had received my communication, responded, and opened up the date so I could easily make the reservation.”
  • “And trust me when I say there is no shortage of whiskey on this tour.”
  • “It seems like they have a great team who is passionate and efficient.”

People customers mention

  • Rachel 17 reviews
  • Park 7 reviews
  • Lodo 6 reviews
  • Whiskey 5 reviews
  • Cheesman 4 reviews
  • Ghost 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Denver Local Tours for 2 kinds of job. Pick one to see what they paid and said.

Recent reviews

samuelLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Went on the Cheesman Park Ghost Tour last night with Will. Loved it. 10/10. Amazing. 2 hours of spooky stories, encroaching fog, and spirits (?).

Val1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

After hearing so many great things about the Cheesman Park ghost tour, I finally decided to try it—and it did not disappoint! Our guide was incredibly knowledgeable, and we especially loved hearing about her own spooky experiences in the park. The scare actors along the route added an extra layer of excitement and…

Ella3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Adriana was a fantastic tour guide through Cheesman park! She has great stories and very informative information to share about the haunted past of the park and surrounding neighborhood! We very much enjoyed!

Angela5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Adrianna was fantastic! We had so much fun on our tour. I would definitely be recommending this to my family and friends.

Tori12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

We did the Cheesman ghost tour with Adrianna and it was incredible. She did such a phenomenal job and we had some much fun. I can’t wait to tell others about it. The props, effects, etc were such classy add-ons and it really was a wonderful time.

StevenLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

We did the Cheesman Park Ghost Tour. It was an enjoyable walk around the park with fabulous stories and accounts of history. Will was our friendly and knowledgeable guide. We all found the tour worthwhile. My only criticism is that sometimes Will was a bit hard to understand as he often spoke quite rapidly and did not fully enunciate his words.

Photos

Customer reviews

4.9 ★★★★★ 155 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
samuel banfordLocal Guide · 48 reviewsTotal number of Google reviews samuel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Went on the Cheesman Park Ghost Tour last night with Will. Loved it. 10/10. Amazing. 2 hours of spooky stories, encroaching fog, and spirits (?).

  • Visited on: Weekend
  • Trail condition: Well-maintained
  • View type: Panoramic landscapes, City views
Val Lopez1 reviewTotal number of Google reviews Val has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

After hearing so many great things about the Cheesman Park ghost tour, I finally decided to try it—and it did not disappoint! Our guide was incredibly knowledgeable, and we especially loved hearing about her own spooky experiences in the park. The scare actors along the route added an extra layer of excitement and kept the eerie atmosphere going. Overall, it was a fantastic experience, and I’d highly recommend it to anyone looking to explore the spookier side of Denver’s history!

  • Visited on: Weekend
Chadwick McConnellLocal Guide · 11 reviewsTotal number of Google reviews Chadwick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Denver is a pretty cool city.

  • Visited on: Weekday
  • Trail condition: Well-maintained
  • View type: City views
  • Payment method: Cash
Response from the owner · a week ago

Hi, We don’t have you listed as having ever taken one of our tours, but we appreciate that you like Denver. Personally we give Denver 5 stars!

Ella Chism3 reviewsTotal number of Google reviews Ella has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Adriana was a fantastic tour guide through Cheesman park! She has great stories and very informative information to share about the haunted past of the park and surrounding neighborhood! We very much enjoyed!

  • Visited on: Weekend
  • Wait time: No wait
  • Reservation recommended: Yes
  • Payment method: Credit card
Angela Wokan5 reviewsTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Adrianna was fantastic! We had so much fun on our tour. I would definitely be recommending this to my family and friends.

  • Visited on: Weekend
  • Trail condition: Well-maintained
  • Reservation recommended: Yes
Tori Petersen12 reviewsTotal number of Google reviews Tori has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We did the Cheesman ghost tour with Adrianna and it was incredible. She did such a phenomenal job and we had some much fun. I can’t wait to tell others about it. The props, effects, etc were such classy add-ons and it really was a wonderful time.

  • Visited on: Weekend
  • Trail condition: Well-maintained
  • Reservation recommended: Yes
Response from the owner · 2 weeks ago

Thank you for the wonderful review. We will Make sure this gets passed on to Adrianna. We wanted try something new and different than the rest, dry glad you enjoyed it.

Steven LewisLocal Guide · 66 reviewsTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We did the Cheesman Park Ghost Tour. It was an enjoyable walk around the park with fabulous stories and accounts of history. Will was our friendly and knowledgeable guide. We all found the tour worthwhile. My only criticism is that sometimes Will was a bit hard to understand as he often spoke quite rapidly and did not fully enunciate his words.

  • Reservation recommended: Yes
  • Payment method: Credit card
Response from the owner · a month ago

Thank you for the review. I apologize if I spoke a bit too fast at sometimes. I was trying to keep the tour moving while answering everyone’s questions and keep the tour on time. When people have lots of questions the tour tends to run longer and people have places to be. As it was the tour was over 45 minutes longer so that I could answer any questions you folks had.

Lysa Miller3 reviewsTotal number of Google reviews Lysa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Will was really great! Definitely recommend if you love walking, history and of course laughing!

Rob ALocal Guide · 60 reviewsTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

So far, no good. Tried to book a walking tour for the next morning, it would not give me a time. I wanted money for me before I knew what time the tour was. Some of us have schedules and other obligations. I went inside to the walk-up desk late afternoon the day before the walk I wanted to take, and it had been overtaken by another vendor. Although friendly, the customer service representative there had no idea what time somebody would open up shop the next morning so I could walk over from my hotel and ask what time the walks were. So, other than a bad website experience and other than a bad in person customer experience, I guess it’s great. Lol. UPDATE AFTER OWNERS REPLY: I double checked what I did. I again went to the link on Google Maps for this business, one of the options is the two hour walking tour. I tried to book it, and it went exactly as I indicated in my review. Perhaps the Google maps link and the information contains is out of date. See photo

Response from the owner · Edited 2 months ago

Hi Rob, I don’t think you are making a review about whatever company you think you’re reviewing. My website doesnt make you pay before you can see when the time of a tour will be, it shows you right there before you book on the calendar. I don’t have a walk up desk or a physical location. If anything you are talking about “Visit Denver" inside Union Station. Since they are not me or my company and there are multiple walking tour companies, there’s no way I can help you because you never reached out to me. The OTHER company you spoke to has NOTHING to do with Visit Denver, they are two completely seperate, unrelated companies. Why would one company know all the information about a completely seperate company and or be responsible for answering questions about or for them? So I am not even sure why you wrote this review about a company that you clearly are completely confused about. EDIT: I see that you added a picture. That’s an ai website and is not my website. Those are also the incorrect prices. Even on their website you don’t need to pay to see if a tour is available or the time. Dates that a tour isn't available are greyed out. If you want to visit my website its in the Google results where it says "Directions" and there are more boxes next to it. If you scroll over you'll find "Website". I have ZERO control of what Google posts or how to book because they should have a book now button.

Brett HessLocal Guide · 27 reviewsTotal number of Google reviews Brett has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mark was fantastic! Highly recommend for all tourists!

  • Visited on: Public holiday
  • Reservation recommended: Yes

Denver Local Tours on Google Maps →

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