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ilimo

Sightseeing tour agency · Denver, CO · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 54 travel agenciesPosition by Experts Score among all companies we track in this category. · better than 68%
4.9 ★★★★★ 891 Google reviews · 24 photos
97%five-star reviews
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Nov 2026latest review

ilimo at a glance

Google reviewers rate ilimo 4.9 out of 5 based on 891 reviews, with the owner responding to every comment. Customers frequently praise the knowledgeable guides, comfortable vehicles, and well-paced itineraries covering sites like Pikes Peak and Garden of the Gods. Recurring themes include efficient driving and engaging historical commentary. However, some lower-rated reviews criticize last-minute cancellations without refunds, perceived historical inaccuracies, and insufficient time spent at specific stops relative to the cost.

  • Google rating: 4.9 out of 5 from 891 reviews (97% five-star).
  • Reviews on this page: 891 Google reviews (832 with written comments, 158 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: November 7, 2026.
  • Service: Travel Agency serving Denver, Colorado.

Data from Google, last updated November 9, 2026.

Score profile vs other travel agencies

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

Satisfaction96Reliability96Craft & service100Value100Momentum100Replies to reviews100Satisfaction: 96 (median 94)Reliability: 96 (median 95)Craft & service: 100 (median 100)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 100 (median 62)
ilimoTravel Agencies median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ilimo: 96/100 on this factor. Category median: 94.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ilimo: 96/100 on this factor. Category median: 95.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ilimo: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ilimo: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ilimo: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ilimo: 100/100 on this factor. Category median: 62.A
100

Bar = this company · dark tick = category median.

Star ratings

891 Google reviews we collected

  • 5 stars86397%
  • 4 stars202%
  • 3 stars30%
  • 2 stars10%
  • 1 star40%

Praise vs complaints

Phrases our text analysis found in 832 written reviews

  • Praise84899%
  • Complaints71%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude35441%
  • Would recommend27232%
  • Quality & results12615%
  • Price & value435%
  • Speed & response344%
  • Communication152%
  • Honesty & trust111%

What customers talk about

We read 832 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “He was a kind, helpful, and a patient guide and a great driver.”
  • “He was a wonderful guide I recommend 100% and would request again!”
    “We cannot recommend Harley highly enough—he is an absolute credit to his profession.”
  • “Mac did a great job bringing us to Pike’s peak and Garden of the Gods!”
  • “We learned a great deal and thoroughly enjoyed making memories with the small tour group we had.”
  • “Everything from the description of the tour to the pick up point was on point and on time.”
    “Our van was late picking us up and wasted time waiting was not added on to the end of our day.”
  • “He explained what to expect what to expect we arrived at our pickup location.”
  • “Also he’s a great driver and we trusted him up those curvy roads to the top of Pikes Peak!”

People customers mention

  • Peak 227 reviews
  • Gods 178 reviews
  • Garden 174 reviews
  • Harley 109 reviews
  • Monica 67 reviews
  • Pike 52 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired ilimo for 1 kind of job. Pick one to see what they paid and said.

Recent reviews

Barry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

The trip was well planned. The timing and location of each stop was just right. The views were breathtaking. Our driver, Ryan was knowledgeable and engaging. Very pleasant young man. Had a great time and recommend the excursion highly.

a.Local Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I booked the Garden of the Gods, Manitou Springs, and Pikes Peak tour and our guide was Alex. He was a wonderful guide I recommend 100% and would request again! He gave us lots of information and tips about the history of the areas we visited. He was a kind, helpful, and a patient guide and a great driver. The van…

JimLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Pikes Peak and Garden of the Gods group tour was excellent. The sites were fabulous and the tour was well-paced and gave us an appropriate time at the sites as well as lunch in the quaint cute tourist town of Manitou Springs. Alex was our guide and was very informative and helpful throughout as well as a good driver.

Chlojo3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I went on Pike Peak and Garden of the Gods tour and it was amazing. The driver/guide Ryan had all the facts you could need. He made the trip entertaining and a time to be remembered. You see some amazing places and stunning views. Definitely recommend this tour.

Customer photo from Chlojo's reviewCustomer photo from Chlojo's review
JoelLocal Guide · 193 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Perfect full day tour from Denver to Garden of the Gods and Pikes Peak. The drive was efficient with enough time at all the important stops. Tour guide Ryan was very knowledgeable and made it a good day trip.

Marie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Took Garden of Gods and Pike’s Peak tour. Beautiful scenery. Our driver and guide Alex was very knowledgeable, polite, entertaining and took the hair pin turns like a pro!! Highly recommend.

Photos

Customer reviews

4.9 ★★★★★ 891 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Emanuel Tapia1 reviewTotal number of Google reviews Emanuel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ryan was amazing! He was professional and extremely insightful

Response from the owner · 14 hours ago

Thank you for recognizing Ryan’s professionalism and knowledge! It’s great to hear that he made such a positive impression and contributed to an enjoyable experience. We appreciate you taking the time to share your feedback!

Barry Boyd5 reviewsTotal number of Google reviews Barry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The trip was well planned. The timing and location of each stop was just right. The views were breathtaking. Our driver, Ryan was knowledgeable and engaging. Very pleasant young man. Had a great time and recommend the excursion highly.

Response from the owner · 6 days ago

Barry, it’s good to hear you had just the right amount of time at each stop to take in those views. Thanks for the kind words about Ryan, too. We’ll let him know how much you enjoyed his company and what he shared about the area.

a. y.Local Guide · 14 reviewsTotal number of Google reviews a. has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I booked the Garden of the Gods, Manitou Springs, and Pikes Peak tour and our guide was Alex. He was a wonderful guide I recommend 100% and would request again! He gave us lots of information and tips about the history of the areas we visited. He was a kind, helpful, and a patient guide and a great driver. The van was comfortable. I like the small group setting as it leads to a great time and great conversations. Everything from the description of the tour to the pick up point was on point and on time. I recommend booking this tour with Alex!

Response from the owner · a week ago

Requesting Alex again is about the nicest compliment a guide can get, and we're so glad he made your day at Garden of the Gods, Manitou Springs and Pikes Peak so memorable. His insights into the history of each area, along with his kindness and patience, are a big part of what guests remember. We're also happy the small group setting sparked great conversations and that everything ran smoothly from pickup onward. Thank you for recommending us so warmly.

Jim LinLocal Guide · 20 reviewsTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Pikes Peak and Garden of the Gods group tour was excellent. The sites were fabulous and the tour was well-paced and gave us an appropriate time at the sites as well as lunch in the quaint cute tourist town of Manitou Springs. Alex was our guide and was very informative and helpful throughout as well as a good driver.

Response from the owner · 2 weeks ago

Thank you, Jim. We're so glad the day felt well paced, with good time at each site and lunch in charming Manitou Springs. Alex brings genuine knowledge of the region and a calm, steady hand on the mountain roads, and it means a lot to hear that made your Pikes Peak and Garden of the Gods tour so enjoyable.

Chlojo Tapper3 reviewsTotal number of Google reviews Chlojo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I went on Pike Peak and Garden of the Gods tour and it was amazing. The driver/guide Ryan had all the facts you could need. He made the trip entertaining and a time to be remembered. You see some amazing places and stunning views. Definitely recommend this tour.

Response from the owner · 2 weeks ago

Thank you for the recommendation! We’re so pleased Ryan’s knowledge and engaging storytelling made your day at Garden of the Gods and Pikes Peak especially enjoyable. It’s lovely to hear that the scenery left such a lasting impression, too. We appreciate you joining us and taking the time to share your experience!

Joel KeshwahLocal Guide · 193 reviewsTotal number of Google reviews Joel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Perfect full day tour from Denver to Garden of the Gods and Pikes Peak. The drive was efficient with enough time at all the important stops. Tour guide Ryan was very knowledgeable and made it a good day trip.

Response from the owner · 2 weeks ago

Thank you for sharing your experience, Joel. Fitting Garden of the Gods and Pikes Peak into one day takes some planning, so it's great to hear the pacing gave you enough time at the important stops. Ryan takes real pride in knowing the stories behind this part of Colorado, and we're glad his knowledge helped make it such a good day trip. We'll pass your kind words along to him.

Marie Cunningham5 reviewsTotal number of Google reviews Marie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Took Garden of Gods and Pike’s Peak tour. Beautiful scenery. Our driver and guide Alex was very knowledgeable, polite, entertaining and took the hair pin turns like a pro!! Highly recommend.

Response from the owner · 2 weeks ago

Those hairpin turns on Pikes Peak definitely keep everyone's attention, Marie, and we're happy you felt in good hands with Alex at the wheel. He works hard to make the day both informative and fun, so it means a lot that you found him knowledgeable, polite, and entertaining. Thank you for recommending the tour, and we'll make sure Alex sees your review.

Brad K1 reviewTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had an amazing time on the Red Rocks/Breckenridge/Continental Divide tour! Our guide Ryan was awesome, personable, and full of useful information about every stop and landmark along the way! 10/10 would recommend!

Response from the owner · 2 weeks ago

What a pleasure to hear your day at Red Rocks, Breckenridge, and the Continental Divide was such a hit, Brad! Ryan loves sharing the details behind each stop and landmark, and it sounds like his personable style brought the whole route to life. Thanks so much for the 10 out of 10. We'll share your note with Ryan, who will be glad to know how much you enjoyed it.

Ozzie Phillip9 reviewsTotal number of Google reviews Ozzie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The tour was made especially enjoyable by the professionalism, knowledge, and thoroughness of the tour guide. Alex spoke to us from the time we left the pick-up point to when we made the last stop for sightseeing and picture-taking. His knowledge of the history, geography, art, and politics of Colorado provided the guests with more knowledge than we expected and kept us all engaged and entertained.

Response from the owner · 3 weeks ago

History, geography, art, and politics all in one day is a lot of ground to cover, Ozzie, and Alex clearly enjoyed every bit of it. Thank you for noticing how much he puts into keeping everyone engaged from pickup to the last photo stop.

Darcy Katris9 reviewsTotal number of Google reviews Darcy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This was a fantastic tour. Stopped at great places with the right amount of time at each. Last stop was lunch in Golden which makes this tour stand out from other tor companies. Learned a lot too.

Response from the owner · 3 weeks ago

Lunch in Golden is one of our favorite ways to end the day too, Darcy! Thanks for mentioning the pacing at each stop, since getting that balance right matters a lot to us.

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