iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%82+19.9Value 14%91+12.9Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 58 veterinary emergency servicesiPosition by Experts Score among all companies we track in this category. · better than 95%
4.8★★★★★925 Google reviews · 24 photos
92%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Detroit Dover Animal Hospital 4.8 out of 5 based on 925 reviews, with the owner responding to 91 percent of feedback. Positive comments highlight friendly staff, thorough communication, punctuality, and reasonable pricing for routine care, vaccinations, and nail trimming. However, several low-star reviews criticize the clinic for long appointment wait times, difficulty securing emergency slots, and perceived high costs for specific services.
Google rating: 4.8 out of 5 from 925 reviews (92% five-star).
Reviews on this page: 925 Google reviews (666 with written comments, 62 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: October 23, 2026.
Service: Veterinary Emergency Service serving Parma, Ohio.
Data from Google, last updated October 27, 2026.
Score profile vs other veterinary emergency services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyVeterinary Emergency Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Detroit Dover Animal Hospital: 85/100 on this factor. Category median: 72.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Detroit Dover Animal Hospital: 82/100 on this factor. Category median: 60.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Detroit Dover Animal Hospital: 95/100 on this factor. Category median: 92.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Detroit Dover Animal Hospital: 91/100 on this factor. Category median: 80.A
91
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Detroit Dover Animal Hospital: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Detroit Dover Animal Hospital: 100/100 on this factor. Category median: 53.A
100
Bar = this company · dark tick = category median.
Star ratings
925 Google reviews we collected
4.8of 5
5 stars85392%
4 stars293%
3 stars51%
2 stars61%
1 star323%
Praise vs complaints
Phrases our text analysis found in 666 written reviews
96%praise
Praise82496%
Complaints334%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price2517%
Reasonable10674%
Overpriced64%
Not sure64%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude36342%
Quality & results13115%
Speed & response9711%
Would recommend9511%
Communication8810%
Price & value455%
Honesty & trust384%
What customers talk about
We read 666 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everybody at Detroit Dover was kind welcoming and efficient.”
“The receptionist who answered the phone that day was frankly very rude and unprofessional, insisting that the one doctor they had on staff that day co…”
“Excellent service, friendly caring staff and great care for your pet - wouldn’t consider going anywhere else.”
“They provided terrible customer service and is not accommodating with their scheduling error.”
“Dr Cunningham is always on time and provides excellent service.”
“I highly recommend this clinic to anyone looking for outstanding veterinary care.”
“…ut a mile further from my home that's who will get my "business" & I will recommend from my "compassionate business" from now on.…”
“Took a lot of time with my dog and explaining my dogs issues.”
“I watched people come in and be out until a room right away while I sat there wondering what did we do to be ignored.”
“Compassionate, knowledgeable and reasonably priced!”
“Gave them 4 stars just a little pricey but it is sooo worth the services!”
“The doctors and the veterinary staff are genuinely caring and compassionate.”
People customers mention
Cunningham69 reviews
Burrows45 reviews
Hughes38 reviews
Skebe28 reviews
Mills27 reviews
Bailey24 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Debbie8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Everybody at Detroit Dover was kind welcoming and efficient. It was obvious that the staff was happy with and supportive of each other and that they loved the animals they care for!
Reasonable priceService not listed
Dawn6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I have been bringing multiple pets to Detroit- Dover for over 30 years. I prefer a smaller clinic in which you can establish a rapport with staff and choice of Dr.
Martin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Excellent service, friendly caring staff and great care for your pet - wouldn’t consider going anywhere else.
Reasonable priceService not listed
Vicki10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Very friendly and professional. Took a lot of time with my dog and explaining my dogs issues. Loved the veterinarian and assistant
Reasonable priceService not listed
Sierra5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Did a great job with my pup who was obviously in pain. Pretty affordable and great staff. Super reassuring to have them here as I am new to the area and was nervous to take my girls somewhere new.
Reasonable priceService not listed
Summer11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I loved how Dr. Mills wanted to make sure he covered everything with me about my cat , Great team and staff over there
Everybody at Detroit Dover was kind welcoming and efficient. It was obvious that the staff was happy with and supportive of each other and that they loved the animals they care for!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 days ago
We’re honored to hear that our team was kind, welcoming, efficient, and supportive, and that their love for the animals shone through.
Dawn Neff6 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
I have been bringing multiple pets to Detroit- Dover for over 30 years. I prefer a smaller clinic in which you can establish a rapport with staff and choice of Dr.
Response from the owner · 3 days ago
We are honored to have cared for your pets for over 30 years. We truly value the rapport you’ve built with our staff and appreciate your continued trust in our doctors and team.
raye ann sklarsky9 reviewsiTotal number of Google reviews raye has written across all businesses on Google Maps, not just this one.
Did a great job with my pup who was obviously in pain. Pretty affordable and great staff. Super reassuring to have them here as I am new to the area and was nervous to take my girls somewhere new.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a week ago
Thank you for your review! We’re elated to have provided reassuring, affordable care for your pup and appreciate your kind words about our staff.
Summer Herbawi11 reviewsiTotal number of Google reviews Summer has written across all businesses on Google Maps, not just this one.
I went here for a wellness visit and rabies shot for my cat, Bella Pearl. Everyone was very nice and accommodating. Really good service all around. Highly recommend!
Response from the owner · a week ago
Thank you for taking the time to share your experience. We’re delighted Bella Pearl received caring, accommodating service during her wellness visit and rabies vaccination.
Anna7 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
Friendly and efficient. I was impressed with everyone at the front desk and the appointment itself. I can see why they have so many good reviews! Would definitely recommend!
Response from the owner · a week ago
Thank you for sharing your experience. We’re glad our team provided friendly, efficient service and earned your recommendation!
