Shipping and mailing service · Schertz, TX · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%87+60.2Reliability 31%82+25.2Experts Score= 85Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 35 courier servicesiPosition by Experts Score among all companies we track in this category. · better than 44%
4.9★★★★★41 Google reviews · 7 photos
95%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate this shipping service 4.9 out of 5 based on 41 reviews, with the owner responding to 95% of feedback. Customers frequently praise the staff for their professionalism, patience, and assistance with international and domestic shipments, noting that in-person visits can be more cost-effective than online labeling. A recurring criticism involves the location being closed on Saturdays despite online listings indicating it is open, forcing some customers to travel long distances only to find a note on the door.
Google rating: 4.9 out of 5 from 41 reviews (95% five-star).
Reviews on this page: 41 Google reviews (36 with written comments, 3 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 7, 2026.
Service: Courier Service serving Schertz, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other courier services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
DHL Express Service PointCourier Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DHL Express Service Point: 87/100 on this factor. Category median: 91.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DHL Express Service Point: 82/100 on this factor. Category median: 89.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DHL Express Service Point: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 48.–
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Bar = this company · dark tick = category median.
Star ratings
41 Google reviews we collected
4.9of 5
5 stars3995%
4 stars12%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 36 written reviews
100%praise
Praise45100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1840%
Quality & results1022%
Speed & response613%
Would recommend511%
Communication24%
Price & value24%
Honesty & trust24%
What customers talk about
We read 36 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Brittany was very helpful, respectful and courteous - great service!”
“Excellent service, they advise you on what you need”
“Daniel provided outstanding customer service—he was professional, courteous, and made the entire process smooth and efficient.”
“Everything about this place is professional and well done, top tier 10/10”
“He took the time to explain the shipping options in detail, answered all of my questions, and ensured that I understood the process from start to finish.”
“I was very pleased with the level of customer service, the thorough information provided, and the reasonable shipping cost.”
“Daniel was super helpful and we really appreciated his advice, honesty and recommendations!”
People customers mention
Daniel7 reviews
Rick3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
LL3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
This was a wonderful experience. There were numerous mistakes on the waybill label of a package coming to me from the U.K. I did not receive notices from DHL because my address, phone number and email address all contained errors. Duty was owed, but I could not access the package info due to all the errors.
Rick, a…
MMaribel6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Customer Service was beyond point , they were able to assist me with all my questions and concerns
JJudith3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I cannot thank Brittany enough for the time and effort she put in to help me with my order. Trying to get a shipment from Hungary to Florida was not going well to say the least, until I got Brittany’s assistance. She deserves praise and a raise!
PPachit3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Brittany was very helpful, respectful and courteous - great service!
Thank you & kudos to her!
KKimberlyLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Daniel was great at helping me out with shipping a domestic luggage piece today. Thank you for your help Daniel ☺️
KKhumo5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Caleb was great! He was extremely patient with us when we needed to leave the store and came back and also helped us carry our large boxes lol!
This was a wonderful experience. There were numerous mistakes on the waybill label of a package coming to me from the U.K. I did not receive notices from DHL because my address, phone number and email address all contained errors. Duty was owed, but I could not access the package info due to all the errors.
Rick, a field manager, happened to be visiting the store and was able to contact customer service to correct the errors. He then helped me get to the payment center. He was fantastic. Daniel and Brittany were supportive too. I hope there is a way you can recognize these individuals for the outstanding service I received. Best regards, Lynn B.
Response from the owner · 3 weeks ago
Hi Lynn. Thanks for taking the time to share your experience! We're delighted to hear that Rick went above and beyond to help resolve the waybill issues and guide you through the duty payment process. We're also pleased to hear that Daniel and Brittany were helpful along the way. Your kind words and recognition mean a great deal, and we'll be sure to share your feedback with the team. Hope to see you again soon. Thanks, Melissa
M
Maribel Perez6 reviewsiTotal number of Google reviews Maribel has written across all businesses on Google Maps, not just this one.
Customer Service was beyond point , they were able to assist me with all my questions and concerns
Response from the owner · 3 weeks ago
Hi Maribel. Thank you for your kind review! We're thrilled to hear that our team provided customer service that exceeded your expectations and was able to address all your questions and concerns. Hope to see you again soon. Thanks, Melissa
M
Mary Riojas2 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Hi Mary. Thank you for your kind review! We're delighted to hear that you had a positive experience and that our team member did a great job. Please visit again real soon! Thanks, Melissa
T
Tiana Lafaele10 reviewsiTotal number of Google reviews Tiana has written across all businesses on Google Maps, not just this one.
I cannot thank Brittany enough for the time and effort she put in to help me with my order. Trying to get a shipment from Hungary to Florida was not going well to say the least, until I got Brittany’s assistance. She deserves praise and a raise!
Response from the owner · a month ago
Dear Judith Czajkowski, thank you for recognizing Brittany! Please come back to us soon. ^ cm
P
Pachit Ruiz3 reviewsiTotal number of Google reviews Pachit has written across all businesses on Google Maps, not just this one.
Daniel Contreras was extremely helpful and professional!
Response from the owner · a month ago
Hi Rubén. Thank you for your wonderful review! We're delighted to hear that Daniel provided you with such helpful and professional service. Your kind words will be shared. Please visit again soon! Thanks, Melissa
F
Frank WickLocal Guide · 33 reviewsiTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
