Luis AstorgaLocal Guide · 40 reviewsTotal number of Google reviews Luis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTienen de todo
H-E-B Curbside Pickup & Grocery Delivery
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%74+47Reliability 28%93+26.3Replies to reviews 8%3+0.2Experts Score= 73Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 35 courier servicesPosition by Experts Score among all companies we track in this category. · better than 29%
4.7 ★★★★★ 220 Google reviews · 13 photos
80%five-star reviews
4.92★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
H-E-B Curbside Pickup & Grocery Delivery at a glance
Google reviewers rate H-E-B Curbside Pickup and Grocery Delivery 4.7 out of 5 based on 220 reviews, with the owner not responding to any feedback. Customers frequently praise the convenience of the app, friendly staff, and generally prompt service for loading groceries. However, recurring criticisms include longer wait times during busy periods, occasional missing or spoiled items in orders, and difficulties navigating the limited curbside parking spaces.
- Google rating: 4.7 out of 5 from 220 reviews (80% five-star).
- Reviews on this page: 220 Google reviews (110 with written comments, 2 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 21, 2026.
- Service: Courier Service serving Schertz, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other courier services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.H-E-B Curbside Pickup & Grocery Delivery: 74/100 on this factor. Category median: 91.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.H-E-B Curbside Pickup & Grocery Delivery: 93/100 on this factor. Category median: 89.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.H-E-B Curbside Pickup & Grocery Delivery: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.H-E-B Curbside Pickup & Grocery Delivery: 3/100 on this factor. Category median: 48.F
3
Bar = this company · dark tick = category median.
Star ratings
220 Google reviews we collected
- 5 stars17680%
- 4 stars3215%
- 3 stars94%
- 2 stars00%
- 1 star31%
Praise vs complaints
Phrases our text analysis found in 110 written reviews
- Praise6398%
- Complaints12%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude2844%
- Speed & response1523%
- Quality & results1422%
- Price & value35%
- Would recommend35%
- Honesty & trust12%
What customers talk about
We read 110 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“HEB Curbside employees are professional, polite and friendly!”
“They take care loading your groceries quickly and your on your way!”
“I am updating my review - i did have a slight issue with an order, but I am now totally impressed with how HEB resolved it and I will use them again.”
“It's also obvious that smaller orders get priority, causing those of us with larger orders to wait longer, which isn't entirely fair or convenient.”
“I love a HEB curbside and would recommend it to anybody.”
“Honestly, I didn't know how I would feel with Curbside, but with the level of courtesy towards us was refreshing.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RandyLocal Guide · 83 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
HEB Curbside employees are professional, polite and friendly! They take care loading your groceries quickly and your on your way! Love my HEB!
LollyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★
It's great when you don't have time to shop. The app is really well thought out, but remember that they do charge more for every item compared to if you shopped in store.
Daniel40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Prompt curbside service. Mia was awesome, courteous, and friendly. No complaints at all
KellyLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Huge store, clean, and nice - friendly employees and I love the Curbside pickup.
IsabelLocal Guide · 330 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★
Don't go if you are pressed for time. They get busy. Takes about 10 minutes to get done
DebraLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I go to HEB in person and shop in person. I do not use curbside and pick up. But HEB is a fabulous store. It has everything I need all the time.
Photos
Customer reviews
4.7 ★★★★★ 220 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Ann LepeardLocal Guide · 12 reviewsTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove heb
Loyda_dreamloveLocal Guide · 118 reviewsTotal number of Google reviews Loyda_dreamlove has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI love my HEB. Friendly service. Great products good prices
Randy ContrerasLocal Guide · 83 reviewsTotal number of Google reviews Randy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHEB Curbside employees are professional, polite and friendly! They take care loading your groceries quickly and your on your way! Love my HEB!
Mary MarcumLocal Guide · 31 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIts HEB what else can I say!
LollyLocal Guide · 17 reviewsTotal number of Google reviews Lolly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt's great when you don't have time to shop. The app is really well thought out, but remember that they do charge more for every item compared to if you shopped in store.
Alena SenchykovLocal Guide · 26 reviewsTotal number of Google reviews Alena has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleClean big store. Crowded usually.
Daniel Carlisle40 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePrompt curbside service. Mia was awesome, courteous, and friendly. No complaints at all
Kelly Don OliverLocal Guide · 29 reviewsTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHuge store, clean, and nice - friendly employees and I love the Curbside pickup.
Miguel RIND14 reviewsTotal number of Google reviews Miguel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCompren la comida por delivery atraves de la Apk Favor Runner
Business details
- Address: 17460 I-35 N, Schertz, TX 78154
- Phone: (210) 651-5105
- Website: heb.com
- Service area: Schertz, TX