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Reliable Couriers

Courier service · Schertz, TX · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%88+21.3Value 14%83+11.7Replies to reviews 7%81+5.7Craft & service penalty99−0.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 35 courier servicesPosition by Experts Score among all companies we track in this category. · better than 53%
4.8 ★★★★★ 43 Google reviews · 11 photos
93%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
49%reviews answered by the owner
Sep 2026latest review

Reliable Couriers at a glance

Google reviewers rate Reliable Couriers 4.8 out of 5 based on 43 reviews, highlighting rapid response times, same-day delivery capabilities, and clear communication regarding tracking and updates. Customers frequently mention successful handling of urgent requests for documents, equipment, and fragile items across Texas, noting flexible scheduling and reasonable pricing. One low-star complaint cites a lack of response, while another unrelated review mentions food poisoning, though the owner replied to less than half of all reviews.

  • Google rating: 4.8 out of 5 from 43 reviews (93% five-star).
  • Reviews on this page: 43 Google reviews (41 with written comments, 1 with photos).
  • Owner responses: the business replied to 49% of reviews.
  • Most recent review: September 30, 2026.
  • Service: Courier Service serving Schertz, Texas.

Data from Google, last updated November 2, 2026.

Score profile vs other courier services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

Satisfaction88Reliability88Craft & service99Value83Momentum100Replies to reviews81Satisfaction: 88 (median 91)Reliability: 88 (median 89)Craft & service: 99 (median 99)Value: 83 (median 98)Momentum: 100 (median 100)Replies to reviews: 81 (median 48)
Reliable CouriersCourier Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliable Couriers: 88/100 on this factor. Category median: 91.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Reliable Couriers: 88/100 on this factor. Category median: 89.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Reliable Couriers: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Reliable Couriers: 83/100 on this factor. Category median: 98.A
83
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Reliable Couriers: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Reliable Couriers: 81/100 on this factor. Category median: 48.A
81

Bar = this company · dark tick = category median.

Star ratings

43 Google reviews we collected

  • 5 stars4093%
  • 4 stars12%
  • 3 stars12%
  • 2 stars00%
  • 1 star12%

Praise vs complaints

Phrases our text analysis found in 41 written reviews

  • Praise96100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Honesty & trust2324%
  • Speed & response2223%
  • Would recommend1516%
  • Quality & results1213%
  • Staff & attitude1010%
  • Communication77%
  • Price & value77%

What customers talk about

We read 41 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I contacted Reliable Couriers yesterday morning and my material was delivered by 3:30 the same day.”
  • “I needed same day service to deliver sensitive and fragile items across town and was unable to handle it myself.”
  • “I am in Corpus Christi so I was a little hesitant contacting a San Antonio company but they came highly recommended.”
  • “We used Reliable Couriers a few weeks ago, and they were very professional, thorough and able to pivot quickly with new direction.”
  • “This service is worth it and really customer/service friendly.”
  • “The communication was quick and easy and they provided the quote in minutes.”
  • “To be clear, this is fair price for a great and reliable company.”

People customers mention

  • Antonio 9 reviews
  • Austin 8 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Amanda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service, fast response. Will use this company for courier services going forward.

Valerie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We were running against the clock on an added scope on an out of town project. I contacted Reliable Couriers yesterday morning and my material was delivered by 3:30 the same day. I was working with Martha through this process and she was absolutely amazing. I was getting email updates every half hour on where my…

Ryan13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service. I am in Corpus Christi so I was a little hesitant contacting a San Antonio company but they came highly recommended. I needed same day service to deliver sensitive and fragile items across town and was unable to handle it myself. The communication was quick and easy and they provided the quote in…

MeganLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Martha did a fantastic job. She communicated everything step along the way and was exactly on time when she said she would be there to pick up our package. Highly recommend this service!

Nichole11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We have used Reliable couriers a few times for our organization and the service superb! Great communication and very thorough.

ChrisLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Needed a last minute transfer around the Austin area and they performed perfectly, highly recommended!

Photos

Customer reviews

4.8 ★★★★★ 43 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Amanda Laffy4 reviewsTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service, fast response. Will use this company for courier services going forward.

Response from the owner · 2 weeks ago

Thanks for your business and review Amanda we appreciate it. If you ever need a courier service or help with a delivery again we are only a phone call or click away.

Renato BarrosoLocal Guide · 63 reviewsTotal number of Google reviews Renato has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very good and fast

Response from the owner · 2 months ago

Thanks for your business and review Renato we appreciate it. If you ever need help with a delivery again we are only a phone call or click away.

Paul Flack2 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service!

Response from the owner · 4 months ago

Thanks for your review and business Paul we appreciate it. If you ever need our services again we are only a phone call or click away.

Valerie Ellis3 reviewsTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We were running against the clock on an added scope on an out of town project. I contacted Reliable Couriers yesterday morning and my material was delivered by 3:30 the same day. I was working with Martha through this process and she was absolutely amazing. I was getting email updates every half hour on where my material was including pictures. She was wonderful to work with and I will definitely be giving her a call next time I’m in a pinch.

Response from the owner · 5 months ago

Thank you for your business and kind words Valerie. I'll make sure Martha's boss knows about her exceptional customer service. If you ever need help with a delivery again we are only a phone call or click away.

Ryan Winterbauer13 reviewsTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service. I am in Corpus Christi so I was a little hesitant contacting a San Antonio company but they came highly recommended. I needed same day service to deliver sensitive and fragile items across town and was unable to handle it myself. The communication was quick and easy and they provided the quote in minutes. They showed up in about 90 minutes and got the items to their destination shortly after. Absolutely recommend. To be clear, this is fair price for a great and reliable company. No issues whatsoever.

Response from the owner · 5 months ago

Thank you for your kind words and business we truly appreciate it. I'm glad we could get your package to it's destination safely and quickly, if you ever need our services again we are only a phone call or click away.

Etienne Neba1 reviewTotal number of Google reviews Etienne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service

Response from the owner · 5 months ago

Thanks for your business and review we appreciate it!

Megan CotterlyLocal Guide · 56 reviewsTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Martha did a fantastic job. She communicated everything step along the way and was exactly on time when she said she would be there to pick up our package. Highly recommend this service!

Response from the owner · 7 months ago

Thank you for your review and business Megan we appreciate it. I'll let Martha's boss know that she did a fantastic job and put in a good word for her. If you ever need our help with a delivery again we are only a phone call or click away.

Nichole Elbert Jackson11 reviewsTotal number of Google reviews Nichole has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have used Reliable couriers a few times for our organization and the service superb! Great communication and very thorough.

Response from the owner · 8 months ago

Thanks for your business and review Nichole we appreciate it. If you ever need our services again we are a click or phone call away.

Chris MicsakLocal Guide · 43 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Needed a last minute transfer around the Austin area and they performed perfectly, highly recommended!

Sarah PollardLocal Guide · 10 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very quick, very reliable! Martha is wonderful!

Reliable Couriers on Google Maps →

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