Karen Smith8 reviewsTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrian is pro. Quick, efficient, and spotless.
- Price: $400–600
- Services: Toilet repair
Dignity Plumbers Service & Water Softeners
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%98+6.9Craft & service penalty98−0.2Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 61 drain cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 93%
5.0 ★★★★★ 935 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$429typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Dignity Plumbers Service & Water Softeners at a glance
Customers frequently cite punctuality, professional communication, and fair pricing as key aspects of the service, noting that technicians diagnose issues efficiently and clean up after completing repairs. The business handles a wide range of tasks, including water heater troubleshooting, fixture installation, and main line repairs. The few negative comments primarily focus on high labor costs for specific repairs, while the owner actively responds to nearly all customer feedback.
- Google rating: 5.0 out of 5 from 935 reviews (98% five-star).
- Reviews on this page: 935 Google reviews (741 with written comments, 34 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: October 27, 2026.
- Service: Drain Cleaning Service serving Peoria, Arizona.
Data from Google, last updated October 27, 2026.
Score profile vs other drain cleaning services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dignity Plumbers Service & Water Softeners: 97/100 on this factor. Category median: 93.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dignity Plumbers Service & Water Softeners: 98/100 on this factor. Category median: 92.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dignity Plumbers Service & Water Softeners: 98/100 on this factor. Category median: 96.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dignity Plumbers Service & Water Softeners: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dignity Plumbers Service & Water Softeners: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dignity Plumbers Service & Water Softeners: 98/100 on this factor. Category median: 93.A
98
Bar = this company · dark tick = category median.
Star ratings
935 Google reviews we collected
- 5 stars91598%
- 4 stars152%
- 3 stars10%
- 2 stars10%
- 1 star30%
Praise vs complaints
Phrases our text analysis found in 741 written reviews
- Praise1,61699%
- Complaints101%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price7136%
- Reasonable10453%
- Overpriced63%
- Not sure147%
$429-15% vs typical drain cleaning services
Middle half of what 158 customers paid ($227–$1.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude38724%
- Speed & response35922%
- Quality & results25316%
- Price & value21613%
- Would recommend20312%
- Honesty & trust1077%
- Communication1016%
What customers talk about
We read 741 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Esteban and his team are very loyal caring honest and very reliable, they have done a lot of work for us and they always show up on time and do a wonderful job.”
“Bryan came same day, took time to find the problem, replaced the thermostat, problem solved!”
“He fixed my disposal and got two slow-flowing bathroom faucets to flow like new!”
“Brian did an outstanding job of installing my reverse osmosis system under the kitchen.”
“Would highly recommend especially as prices were very fair!”
“too expensive for my future business.”
“I highly recommend Dignity Plumbing to all my family and friends.”
“Will never use them again.”
“They are fair, honest, dependable and highly skilled!”
“explained exactly what I needed and no pressure at all to add on services or purchase anything except the parts he needed for the job.”
People customers mention
- Plumbing 142 reviews
- Jeremy 43 reviews
- Austin 22 reviews
- Moises 15 reviews
- Estevan 12 reviews
- Pete 11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Dignity Plumbers Service & Water Softeners for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Pamela6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 hours ago★★★★★
Work was performed quick and clean. Friendly and respectful. I will use Dignity Plumbing again.
Paid $200–400Toilet repairPlumbing pipe repair
ColdleopardLocal Guide · 284 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
All right. Brian did an outstanding job of installing my reverse osmosis system under the kitchen. Sink didn't take very long and he did a great job
Paid $200–400Reasonable price
Betty6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Had 2 toilets replaced, hose bibs replaced, bathtub faucet replaced and then kitchen sink unclogged. Shane always arrives on time and answers all my questions. I was referred by Heather @ Olsen Insurance Co. I have called for help twice and will call Dignity again.
Paid $1,200–1,400Not sureDrain cleaningFaucet repairToilet installation
Susan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Arrived on time. Diagnosed the problem and got right to work fixing our leak. Then advised us on what to do about our flooring and gave us the # of a handyman in case our floor required further care. Cleaned up work area.
Paid $200–400Reasonable priceToilet repair
jim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Could not possibly be happier with the service and the young mane that installed the new kitchen faucet
Paid $200–400Reasonable priceFaucet installation
PaulLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Jeremy came out and arrived when he said he would. He gave us a free estimate to have 2 new bathroom faucets installed in our master bathroom. He recommended changing out the 34 year old shut off valves and water supply lines with new equipment and I agreed. He was courteous, professional and knowledgeable. The cost…
Paid $800–1,000Reasonable priceFaucet installation
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 81 | $239–$680 |
| Plumbing pipe repair | 64 | $353–$1.4k |
| Water heater installation | 61 | $1.2k–$2.5k |
| Faucet installation | 52 | $340–$867 |
| Faucet repair | 48 | $228–$585 |
| Plumbing leak detection | 45 | $205–$630 |
| Drain cleaning | 34 | $248–$593 |
| Plumbing leak repair | 34 | $248–$793 |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 935 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Pamela Erb6 reviewsTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWork was performed quick and clean. Friendly and respectful. I will use Dignity Plumbing again.
- Price: $200–400
- Services: Toilet repair, Plumbing pipe repair
ColdleopardLocal Guide · 284 reviewsTotal number of Google reviews Coldleopard has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAll right. Brian did an outstanding job of installing my reverse osmosis system under the kitchen. Sink didn't take very long and he did a great job
- Price assessment: Reasonable price
- Price: $200–400
Response from the owner · 5 months ago
Thank you, Curtis. We are very grateful for your business and your recommendation. Have a wonderful evening!
Adrian Barela13 reviewsTotal number of Google reviews Adrian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service from Estevan and team at Dignity. They diligently performed troubleshooting and numerous tech support calls with the water heater manufacturer until they were able to identify what the issue was. Prompt, professional and always take my calls. Will continue to use Dignity whenever plumbing issues arise. Thank you!
- Price assessment: Reasonable price
- Services: Water heater repair
Response from the owner · 2 months ago
Thank you, Adrian. We appreciate the 5-Stars. Have a wonderful weekend!
Mark GipsonLocal Guide · 96 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHot water heater quit working and fearing the worst I called Dignity Plumbing. Bryan came same day, took time to find the problem, replaced the thermostat, problem solved!!! Great price and service!!
Response from the owner · a year ago
Thank you, Mark. We appreciate your great feedback and your business. Have a wonderful week.
Betty6 reviewsTotal number of Google reviews Betty has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad 2 toilets replaced, hose bibs replaced, bathtub faucet replaced and then kitchen sink unclogged. Shane always arrives on time and answers all my questions. I was referred by Heather @ Olsen Insurance Co. I have called for help twice and will call Dignity again.
- Price assessment: Not sure
- Price: $1,200–1,400
- Services: Drain cleaning, Faucet repair, Toilet installation, Faucet installation
Response from the owner · a week ago
Thank you, Betty. We appreciate the great review and feedback on Shane. Have a wonderful day!
Janette S3 reviewsTotal number of Google reviews Janette has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJeremy was knowledgeable, polite, punctual etc….explained exactly what I needed and no pressure at all to add on services or purchase anything except the parts he needed for the job. Would highly recommend especially as prices were very fair!
- Price assessment: Great price
- Services: Toilet repair
Response from the owner · a year ago
Thank you, Janette. We appreciate your review and grateful for your business. Have a great day!
Deeanna Acosts2 reviewsTotal number of Google reviews Deeanna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEsteban and his team are very loyal caring honest and very reliable, they have done a lot of work for us and they always show up on time and do a wonderful job. I highly recommend Dignity Plumbing to all my family and friends.
- Price assessment: Great price
Response from the owner · a month ago
Thank you, Deeanna. We appreciate your business and recommendation. Have a wonderful weekend!
Mike MurphyLocal Guide · 28 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJeremy is amazing! They are the only place I call when I need plumbing help. Put a new faucet in and had a great experience.
Response from the owner · 2 years ago
Thank you, Mike. We appreciate the review on Pete. So glad we could help. Have a great day!
Susan Mahrer2 reviewsTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleArrived on time. Diagnosed the problem and got right to work fixing our leak. Then advised us on what to do about our flooring and gave us the # of a handyman in case our floor required further care. Cleaned up work area.
- Price assessment: Reasonable price
- Price: $200–400
- Services: Toilet repair
Response from the owner · a week ago
Thank you, Susan. We are grateful for your business and appreciate your great review and feedback. Have a wonderful day!
Business details
- Address: 11200 W Wisconsin Ave #5A, Youngtown, AZ 85363
- Phone: (623) 235-4045
- Website: dignityplumbingaz.com
- Service area: Peoria, AZ