Analyzing 6,588,4106.6M ReviewsFor 18,27418.3K Experts
Customers frequently praise the shop for honest pricing, clear communication, and quick turnarounds on services like engine replacement, brakes, and routine maintenance. Staff are described as professional and willing to work late to accommodate customers, with many noting that the business avoids unnecessary upselling. However, a few low-star reviews cite instances of vehicle damage, billing discrepancies, or refusal to complete specific repairs after initial assessments.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
1,191 Google reviews we collected
Phrases our text analysis found in 807 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 807 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank you guys so much very fast and professional recommend this Dipmans 10 out of 10 times!”
“And extremely rude when I tried to ask questions at pick up or even for any type of paperwork.”
“His attention to detail, honesty, and commitment to doing the job right were second to none.”
“When I brought it home the noise was worse and it was still leaking.”
“They got it in the very day and had it repaired same day.”
“Slow puncture fixed, what an awesome , friendly group of people!”
“What impressed me most was how much he genuinely cared—not just about the vehicle, but about making sure I was completely satisfied with the service.”
“When I confronted them he denied this happening and basically called me a liar, that his staff wouldn’t do any of that.”
“After hour drop off was simple, diagnostic cost was very reasonable and then they even applied discount.”
“Overpriced and they renig on their quotes and prices”
“Very highly recommend getting your maintenance done here!”
“Came highly recommended from a friend, first service was great every interaction after has made me call other shops to get work done instead.”
“He took the time to explain everything clearly, answered all of my questions, and made sure I felt comfortable and informed every step of the way.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Dipman Auto Service for 8 kinds of job. Pick one to see what they paid and said.
Seth, Shane, and everyone that works here at Dipman are fantastic! They are always so kind and helpful. Very highly recommend getting your maintenance done here!
Thank you guys so much very fast and professional recommend this Dipmans 10 out of 10 times!!!
These folks are always straight forward, honest, and have excellent quality of work. This is the shop I refer any friend to.
Great place to get your maintenance done. Friendly, andexcellent customer service. I had a quote from a different automotive center which was crazy high. My son recommended that I check around to actual automotive service centers not just tire services that do maintenance. I contacted a friend of mine here in the…
Dipman Auto Service was a great experience. I was visiting my brother from out of town when my thermostat failed. My brother has been taking his vehicles here for a decade. They got it in the very day and had it repaired same day. They made sure everything was right including a follow up check up so I also had them…
New to Kansas, had difficult time to find a decent shop where they can be straight forward and not too focused on trying to sell 'too early' preventive maintenances. And this place was it. After hour drop off was simple, diagnostic cost was very reasonable and then they even applied discount. Fixed my vehicle's…
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 135 | — |
| Tires | 100 | — |
| General repairs & maintenance | 83 | — |
| Wheel alignment | 60 | — |
| Tire rotations | 46 | — |
| Brakes | 38 | — |
| Auto maintenance | 31 | — |
| Auto engine diagnostic | 28 | — |
4.9 ★★★★★ 1,191 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Seth, Shane, and everyone that works here at Dipman are fantastic! They are always so kind and helpful. Very highly recommend getting your maintenance done here!
Thank you Ashley for the wonderful review. We appreciate you letting us help with your vehicle needs.
Great first experience!
Liz thank you for letting us help. We look forward to seeing you and helping with your vehicle needs.
Always friendly and very good at what they do.
Thank you Danny! We enjoy helping you and look forward to next service.
Thank you guys so much very fast and professional recommend this Dipmans 10 out of 10 times!!!
Robert we appreciate your business and trusting us with your vehicle needs. Look forward to seeing you.
I rarely take the time to write reviews, but Chase absolutely deserves recognition. From the moment I walked into the shop, he went above and beyond to provide an outstanding customer experience. Chase was professional, knowledgeable, and incredibly detailed throughout the entire process. He took the time to explain everything clearly, answered all of my questions, and made sure I felt comfortable and informed every step of the way. What impressed me most was how much he genuinely cared—not just about the vehicle, but about making sure I was completely satisfied with the service. His patience and willingness to go the extra mile made a huge difference, and it was clear that he takes great pride in his work. His attention to detail, honesty, and commitment to doing the job right were second to none. He was thorough, transparent, and always kept me updated, which gave me complete confidence that my vehicle was in the best hands. It’s rare to find someone who combines technical expertise with such exceptional customer service. Chase treated me like family, not just another customer, and made the entire experience stress-free and enjoyable. What really sets Chase apart is his positive attitude and dedication to excellence. He consistently exceeded my expectations and demonstrated a level of professionalism that is hard to find these days. You can tell he truly cares about his customers and wants the best outcome for every person who walks through the door. If you’re looking for someone who is trustworthy, caring, and truly dedicated to excellence, ask for Chase. He sets the standard for what great service should be and is a tremendous asset to the shop. Thank you, Chase, for making this one of the best experiences I’ve ever had at an auto shop!
Thank you so much for the positive comments and feedback! We strive for under promising and overdelivering when we can, not every situation has an easy solution but there is always an answer. I'm glad we got the chance to work with you and I hope we continue to see you in the future! Thanks again -Chance
These folks are always straight forward, honest, and have excellent quality of work. This is the shop I refer any friend to.
Anthony thank you for your review! We appreciate your business and support.
My engine was destroyed on my 2018 Mazda 3 due to an incident on the expressway so I had it towed to Dipman Auto Service in Olathe. I consulted with Barth Nicholson at Dipman and of course my insurance company. Both parties coordinated everything and just about a week or so later, my car was fixed. They located a used engine that was a great match for my car with less miles than my original. They replaced the starter and of course the engine along with a couple other smaller things. I picked my car up yesterday and it’s running great and back to normal. I want to thank Barth and Dipman Auto and specifically the techs that worked on my car. This was the first new car I’ve ever purchased and it’s been a great car. Like I said, it’s a 2018 Mazda 3 so it’s nothing fancy but I’ve grown attached to this car and I’m grateful I’m able to keep it. I took it to the car wash today and detailed the inside. She’s shining and running smooth as ever. Thank you Dipman Auto Service!! - Jon Harris (Olathe, KS)
It's so easy to do what we do when we have great customers to do it for. Thanks for being one of those great customers. B
Great communication and great service.
Great place to get your maintenance done. Friendly, andexcellent customer service. I had a quote from a different automotive center which was crazy high. My son recommended that I check around to actual automotive service centers not just tire services that do maintenance. I contacted a friend of mine here in the area and she recommended Dipman. They were about $1,000 less. I recommend them highly. 1000%
Maria, Thank you so much for giving us the opportunity to help with your vehicle. It was a pleasure working with you. We work hard for our customers and always want them to be treated like family and friends. We look forward to seeing you in the future.
Dipman Auto Service was a great experience. I was visiting my brother from out of town when my thermostat failed. My brother has been taking his vehicles here for a decade. They got it in the very day and had it repaired same day. They made sure everything was right including a follow up check up so I also had them do an oil change. I would go back to them in a hot second. Barth and crew were professional, expert, and welcoming. 5 stars. Thanks guys!
It's always great to start a new friendship. See you next time you are in town. B
Analyzing 6,588,4106.6M ReviewsFor 18,27418.3K Experts
