Experts Reviews · Company report
Discount HVAC & Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Discount HVAC & Appliance Repair

Antioch, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #1Position by Experts Score among all companies we track in this category. of 17 microwave repair services · 5.0★ from 95 Google reviews

Report card

Percentile vs other microwave repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Discount HVAC & Appliance Repair is better than 98% of microwave repair services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Discount HVAC & Appliance Repair is better than 97% of microwave repair services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Discount HVAC & Appliance Repair is better than 98% of microwave repair services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Discount HVAC & Appliance Repair is better than 100% of microwave repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Discount HVAC & Appliance Repair is better than 100% of microwave repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Discount HVAC & Appliance Repair is better than —% of microwave repair services.–
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Reviews for your job

Customers hired Discount HVAC & Appliance Repair for 8 kinds of job.

Discount HVAC & Appliance Repair for refrigerator/freezer repair

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Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–350
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$175–$390
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator/freezer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Refrigerator/freezer repair”

Brenda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Thomas is so professional and efficient in all repairs he has done for us. We cannot recommend him any higher!!!

Dishwasher repairRefrigerator/freezer repairWasher/dryer repair
Raymand11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Thomas came out and quickly diagnosed the problem. He gave me a good price on parts and repair. Definitely better than me wasting money and replacing various parts. Very professional and respectful.

Paid $300–350Great priceRefrigerator/freezer repair
Tim9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Had a refrigerator repaired. Came out same day on a Saturday. Great service. Good communication. Honest, pleasant guy. Fair price. Had to come back to install a part a few days later and worked later in the day to accomodate our schedule. Would definitely call again.

Paid $300–350Great priceRefrigerator/freezer repair
Aldrico6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Thomas is a very honest professional technician that cares as if what he’s fixing is his own! Best prices, fastest service, highly recommend.

Paid $50–100Great priceRefrigerator/freezer repair
Mel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Thomas at Discount appliance repair was awesome! I called, left a message and he called back within 5 min. He showed up within 30 min, and had my issue fixed within an hour! Great service and very affordable.

Paid $100–150Great priceRefrigerator/freezer repair
Marci5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We needed an ice maker replacement. Thomas ordered the part and replaced it 48 hours later. He was prompt, friendly and efficient. We highly recommend him.

Paid $300–350Reasonable priceRefrigerator/freezer repair
ILocal Guide · 141 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great service. Great price. Fixed the first time. What more could you ask for?

Paid $200–250Great priceRefrigerator/freezer repair
Stacey8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I called Discount Appliance Repair and got a return call within a few minutes. Thomas, the technician, literally showed up in 7 minutes to my house. He diagnosed the problem of our refrigerator and gave us all the options for repair and then suggested in his honest opinion, it would be better to buy a new one…

Paid $50–100Great priceRefrigerator/freezer repair
Sondra13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Tom is always helpful, knowledgable and fair. Best appliance repair company in the Valley.I have been using them for years.

Dishwasher repairRefrigerator/freezer repairDryer repair
RomanLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

⭐⭐⭐⭐⭐ 10/10 – This man didn’t just fix my fridge… he changed my life forever. I was living in absolute chaos. Warm milk, spoiled leftovers, melted ice cream pooling at the bottom like a sad dairy crime scene. My kitchen had become a war zone of soggy vegetables and mystery odors that could clear a room. I was one…

Paid $300–350Great priceRefrigerator/freezer repair
Miriam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

It has been my second time in the last two weeks. Thomas had been the technician so knowledgeable, respectful and He knows his line of work.. My refrigerator stopped working and he found the problem right away.. Today he called right away came to Napa at 3 pm and fixed the problem.. highly highly recommend😁

Reasonable priceRefrigerator/freezer repairDryer repair
Heidi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My husband and I were very pleased with our experience with Thomas and his company from beginning to end. Thomas was responsive and professional and communicated clearly and patiently (as we had several questions along the way.) He is a true professional.

Refrigerator/freezer repair
DUCATISTALocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Thomas and his crew was great. They came and installed the central HVAC system for my house. Everything works perfect.

Dishwasher repairDryer repairFreezer repair+ Responsiveness+ Punctuality+ Quality
Sarkhan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

After calling a few different companies and getting some outrageous prices to get my LG fridge repaired, I came across Discount Appliance Repair. Thomas was able to come out and replace the compressor in no time and at a much better price than others! He was very professional and knew exactly what to do. Within a…

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
G2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality

Price

$175-42% vs typical microwave repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 72%Reasonable 28%Overpriced 0%Not sure 0%

Jobs customers hired them for

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