Analyzing 8,130,3358.1M ReviewsFor 22,98723K Experts

Experts Reviews · Company report
Discount HVAC & Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Discount HVAC & Appliance Repair

Antioch, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #1Position by Experts Score among all companies we track in this category. of 17 microwave repair services · 5.0★ from 95 Google reviews

📞 Call (707) 400-6040Request a call backWebsite ↗

Report card

Percentile vs other microwave repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Discount HVAC & Appliance Repair is better than 98% of microwave repair services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Discount HVAC & Appliance Repair is better than 97% of microwave repair services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Discount HVAC & Appliance Repair is better than 98% of microwave repair services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Discount HVAC & Appliance Repair is better than 100% of microwave repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Discount HVAC & Appliance Repair is better than 100% of microwave repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Discount HVAC & Appliance Repair is better than —% of microwave repair services.–
—

Reviews for your job

Customers hired Discount HVAC & Appliance Repair for 8 kinds of job.

Discount HVAC & Appliance Repair for refrigerator repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 7

All 6 Google reviews tagged “Refrigerator repair”

Sondra13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Tom is always helpful, knowledgable and fair. Best appliance repair company in the Valley.I have been using them for years.

Dishwasher repairRefrigerator/freezer repairDryer repair
Inna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I am pleased with the service l received from Discount Appliance Repair. Recently my fridge broke, and l had to look for a repair company. When l called Discount Appliance, l was able to make an appointment the very next day. First thing in the morning, the tech was at my house. He was very professional,…

Customer photo from Inna's review
Refrigerator repair+ Responsiveness+ Punctuality+ Quality
DUCATISTALocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Thomas and his crew was great. They came and installed the central HVAC system for my house. Everything works perfect.

Dishwasher repairDryer repairFreezer repair+ Responsiveness+ Punctuality+ Quality
america5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

A very professional, knowledgable and kind person. Thomas was specially good about accommodating my child with sensory needs when he was using the drill. He even answered all her questions and allowed her to see what he was doing as to relieve her anxiety. He's a wonderful person.

Refrigerator repair+ Responsiveness+ Punctuality+ Quality
Mollie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Our fridge/freezer went out over the weekend, of course right after I just spent $$$ on groceries the week before 😭... I called Discount Appliance Repair first thing Monday morning. He was at my house earlier then he originally estimated (within one hour of the phone call to him) and was able to diagnose right away…

Refrigerator repair+ Responsiveness+ Punctuality+ Quality
JaneLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Scheduled a visit quickly and provided honest and good quality service. Will use again and 100% recommend.

Refrigerator repairStove & cooktop repair+ Responsiveness+ Punctuality+ Quality

Price

$175-42% vs typical microwave repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 72%Reasonable 28%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair15$175–$390
Dryer repair10$251–$409
Washing machine repair7$124–$384
Refrigerator repair6—
Dishwasher repair4$144–$352
Stove, cooktop & oven repair4$101–$329
Stove & cooktop repair4—
Washer/dryer repair3—

Compare with

ADRIUM service solutions logoADRIUM service solutionsExperts Score 97Antioch · 4.97★Magnet Appliance Repair logoMagnet Appliance RepairExperts Score 97Antioch · 4.99★TopChoice Appliance Repair and Services logoTopChoice Appliance Repair and ServicesExperts Score 97Antioch · 4.98★