Analyzing 8,121,5088.1M ReviewsFor 22,96123K Experts

Experts Reviews · Company report
Discount HVAC & Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Discount HVAC & Appliance Repair

Antioch, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #1Position by Experts Score among all companies we track in this category. of 17 microwave repair services · 5.0★ from 95 Google reviews

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Report card

Percentile vs other microwave repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Discount HVAC & Appliance Repair is better than 98% of microwave repair services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Discount HVAC & Appliance Repair is better than 97% of microwave repair services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Discount HVAC & Appliance Repair is better than 98% of microwave repair services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Discount HVAC & Appliance Repair is better than 100% of microwave repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Discount HVAC & Appliance Repair is better than 100% of microwave repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Discount HVAC & Appliance Repair is better than —% of microwave repair services.–
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Reviews for your job

Customers hired Discount HVAC & Appliance Repair for 8 kinds of job.

Discount HVAC & Appliance Repair for stove, cooktop & oven repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$50–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$101–$329
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Stove, cooktop & oven repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 6

All 4 Google reviews tagged “Stove, cooktop & oven repair”

K.5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

So Thomas responded to my call and came out because I had a "death code" on the touchscreen of my fancier-than-I-would-buy-came-with-the-house KitchenAid range/cooktop. Electric oven, gas top. Gas worked fine, but the oven just gave up the ghost. Thomas was very diligent in his service. He called KitchenAid, and…

Paid $50–100Great priceStove, cooktop & oven repair
Sondra13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Tom is always helpful, knowledgable and fair. Best appliance repair company in the Valley.I have been using them for years.

Dishwasher repairRefrigerator/freezer repairDryer repair
DUCATISTALocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Thomas and his crew was great. They came and installed the central HVAC system for my house. Everything works perfect.

Dishwasher repairDryer repairFreezer repair+ Responsiveness+ Punctuality+ Quality
EricLocal Guide · 117 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Called on Wednesday and got Thomas here by Friday. He was early (yay) and was able to fix my oven in less than 30 mins. Honest guy who gave me advice about all appliances. Nice guy, local and hard worker. Definitely would use again and recommend!

Stove, cooktop & oven repair+ Responsiveness+ Punctuality+ Quality

Price

$175-42% vs typical microwave repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 72%Reasonable 28%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair15$175–$390
Dryer repair10$251–$409
Washing machine repair7$124–$384
Refrigerator repair6—
Dishwasher repair4$144–$352
Stove, cooktop & oven repair4$101–$329
Stove & cooktop repair4—
Washer/dryer repair3—

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