iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%79+19.2Value 14%88+12.4Replies to reviews 7%90+6.4Craft & service penalty97−0.3Momentum penalty86−1.4Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 14 sump pump repair servicesiPosition by Experts Score among all companies we track in this category. · better than 46%
4.9★★★★★3,285 Google reviews · 24 photos
95%five-star reviews
4.80★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
80%reviews answered by the owner
$667typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for punctual arrivals, knowledgeable technicians, and efficient repairs on issues like clogged drains, water heaters, and leaking pipes. Positive feedback highlights clear communication and fair pricing for straightforward jobs. However, lower-rated reviews cite a recurring pattern of missed appointments, cancellations, and unreturned calls, along with complaints about upselling, unexpected price increases, and poor follow-up on complex or faulty installations.
Google rating: 4.9 out of 5 from 3,285 reviews (95% five-star).
Reviews on this page: 3,284 Google reviews (2,684 with written comments, 130 with photos).
Owner responses: the business replied to 80% of reviews.
Most recent review: October 24, 2026.
Service: Sump Pump Repair Service serving San Francisco, California.
Data from Google, last updated October 25, 2026.
Score profile vs other sump pump repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: reliability.
This companySump Pump Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Discount Plumbing Rooter Services: 85/100 on this factor. Category median: 90.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Discount Plumbing Rooter Services: 79/100 on this factor. Category median: 92.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Discount Plumbing Rooter Services: 97/100 on this factor. Category median: 98.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Discount Plumbing Rooter Services: 88/100 on this factor. Category median: 95.A
88
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Discount Plumbing Rooter Services: 86/100 on this factor. Category median: 100.A
86
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Discount Plumbing Rooter Services: 90/100 on this factor. Category median: 62.A
90
Bar = this company · dark tick = category median.
Star ratings
3,284 Google reviews we collected
4.9of 5
5 stars3,10595%
4 stars732%
3 stars171%
2 stars211%
1 star682%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
97%praise
Praise5,26997%
Complaints1383%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price10020%
Reasonable30762%
Overpriced337%
Not sure5411%
$667+39% vs typical sump pump repair services
Middle half of what 435 customers paid ($351–$1.5k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,39026%
Speed & response1,36325%
Quality & results89417%
Would recommend62412%
Communication5009%
Price & value4518%
Honesty & trust1853%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent work and friendly person, would highly recommend Ricardo for your repairs.”
“Just plain greed and disrespectful of other people's time.”
“As always, Discount Plumbing, Jason specifically, was quick to respond, great with my Mom, and efficient.”
“…proper tools for proper execution of the underground main water pipe, delay in conducting the work for 3 hrs.…”
“Cesar had excellent service and was very knowledgeable!”
“) and the bew plumber said the plumber at EJ did a terrible job!”
“Highly recommend their long term plumber, Carlos G.”
“I have no complaints about his service or workmanship, and I would happily give him five stars.”
“…want your plumber to be— On time, courteous, knowledgeable, skilled, communicative and responsible.…”
“…on, loose clamps is some places, left 2 crucial pipes uncapped, very poor communication as the "laborers" spoke very little to no English, almost no s…”
“And Discount plumbers were much more affordable than the people that exclusively install water heaters.”
“While completely disappointed on many levels, they gave me a 20% discount on the overpriced cost.”
“I’d absolutely call them again and highly recommend them to anyone looking for reliable, affordable plumbing service.”
“…ncel if Lazaro is assigned to you, he is not a competent plumber and dishonest bait and switch salesman.…”
People customers mention
Ricardo71 reviews
Carlos54 reviews
Simon36 reviews
Saul26 reviews
Colt26 reviews
Kevin25 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Discount Plumbing Rooter Services for 8 kinds of job. Pick one to see what they paid and said.
owlswan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Danny and Carlos were great nothing leaked in the underground drain repair and they cleaned up nicely. Good guys good job👍
Paid $2,000+Reasonable priceService not listed
Robert4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Carlos G was on time courteous and very efficient on our water heater descaling. Recommend highly
Paid $400–600Reasonable priceWater heater repair
GlenLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Carlos G showed up early and was extremely helpful. He took a look at the situation and gave a fair quote and was able to help clear the drain blockage and give tips on how to help avoid issues in the future. I recommend Discount Plumbing and especially Carlos G for great service .
Paid $200–400Drain cleaning
Daniel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★
I had a clogged washing machine drain. I called Discount Plumbing and Edgar came out to take a look. He brought out a snake and cleared my drain in no time. He was done in less than 30 minutes. It was a bit pricey but it’s no longer clogged.
Paid $200–400OverpricedDrain cleaning
Adam1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Ricardo was extremely thorough both in clearing the drain and explaining the best long term solutions to resolve plumbing issues.
Paid $200–400Reasonable priceDrain cleaning
Tony2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Onan was so helpful and he gives information of the situation of the problem.
Very reliable !!!
They cancelled on me two days in a row. They had a whole day to reserve a jetter for my drain and on the second day I was told all the jetters were out being used.
Response from the owner · 18 hours ago
Thank you for bringing your concerns to our attention. Your feedback is valuable to us, and we are committed to improving our services based on customer input. Please reach out to us at +1 650-977-3126 so we can better understand the issues you faced and take appropriate action to rectify them.
Michael Marinoff1 reviewiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Excellent work and friendly person, would highly recommend Ricardo for your repairs.
Services: Faucet repair, Plumbing leak repair
Response from the owner · a day ago
We are so grateful for your 5-star review! Hearing that our services met your expectations at Discount Plumbing Rooter Services Daly City is truly rewarding. Thank you for choosing us, and we hope to work with you again in the future.
owlswan free eagle2 reviewsiTotal number of Google reviews owlswan has written across all businesses on Google Maps, not just this one.
Danny and Carlos were great nothing leaked in the underground drain repair and they cleaned up nicely. Good guys good job👍
Price assessment: Reasonable price
Price: $2,000+
Services: Service not listed
Response from the owner · a day ago
owlswan free eagle, thank you so much for the kind words! We are thrilled to hear that you had a great experience with our team at Discount Plumbing Rooter Services Daly City. We appreciate your business and look forward to serving you again in the future.
Chris Cook9 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
As always, Discount Plumbing, Jason specifically, was quick to respond, great with my Mom, and efficient. Thank you so much for helping me out once again!!
Services: Toilet repair, Plumbing leak detection
Response from the owner · a day ago
Thanks for the review! Our team at Discount Plumbing Rooter Services Daly City works hard to deliver reliable and efficient service to all of our customers, and it is rewarding to know that we have met your expectations. Thank you for choosing us for your plumbing needs, and we appreciate your feedback.
Howie Lyon1 reviewiTotal number of Google reviews Howie has written across all businesses on Google Maps, not just this one.
Cesar had excellent service and was very knowledgeable!
Response from the owner · a day ago
Howie Lyon, thank you for the fantastic review! It is wonderful to hear that you were happy with our services at Discount Plumbing Rooter Services Daly City. We strive to exceed expectations, and we are grateful that we did so for you.
Joy Drobnick2 reviewsiTotal number of Google reviews Joy has written across all businesses on Google Maps, not just this one.
Great service! Cesar L. assessed the problem and was able to quickly fix it! He took extra time to suggest tips for our old pipes. Would highly recommend!
Services: Toilet repair
Response from the owner · a day ago
Joy Drobnick, We are so glad that we were able to resolve your plumbing issues to your satisfaction. Our team at Discount Plumbing Rooter Services Daly City works hard to ensure that our customers receive prompt and efficient service, and it is always rewarding to hear that our efforts have paid off. Thank you for taking the time to leave us such a glowing review!
Robert Torbin4 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Carlos G was on time courteous and very efficient on our water heater descaling. Recommend highly
Price assessment: Reasonable price
Price: $400–600
Services: Water heater repair
Response from the owner · a day ago
Thank you for your kind words about our water heater services. We are delighted to hear that you were satisfied with the work done by our team. Your feedback is invaluable to us as we strive to provide the best service possible. We appreciate your business and look forward to assisting you with any future water heater needs.
grace vogel3 reviewsiTotal number of Google reviews grace has written across all businesses on Google Maps, not just this one.
Carlos G came and addressed all of our issues very quickly. Fantastic service! I highly recommend!
Response from the owner · a day ago
grace vogel, thank you for the positive feedback! We are thrilled to hear that you were pleased with the services provided by our team. Your satisfaction is our top priority, and we are grateful for your support.
LEILA LURIE1 reviewiTotal number of Google reviews LEILA has written across all businesses on Google Maps, not just this one.
LEILA LURIE, we are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!
Julie Co1 reviewiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Simon did a great job, fixed my kitchen sink faucet in 3 minutes.
Price assessment: Great price
Response from the owner · 2 days ago
Julie Co, we are thrilled to receive your wonderful review! It is wonderful to hear that you were satisfied with the services provided by our team. Thank you for taking the time to share your positive experience with us.
