iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%94+24.5Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 20 garbage disposal repairiPosition by Experts Score among all companies we track in this category. · better than 95%
5.0★★★★★226 Google reviews · 19 photos
99%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
46%reviews answered by the owner
$351typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently praise the company for its punctuality, professional communication, and fair, upfront pricing. Reviews highlight rapid response times, including same-day and after-hours service, along with thorough work on issues like drain cleaning, water heater replacement, and leak repairs. Staff are noted for providing clear explanations and honest advice without pushing unnecessary upsells. The high rating reflects satisfaction with the team's reliability and the clean condition of work areas after job completion.
Google rating: 5.0 out of 5 from 226 reviews (99% five-star).
Reviews on this page: 226 Google reviews (211 with written comments, 7 with photos).
Owner responses: the business replied to 46% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Dixie Plumbing and DrainsGarbage Disposal Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dixie Plumbing and Drains: 97/100 on this factor. Category median: 90.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dixie Plumbing and Drains: 94/100 on this factor. Category median: 88.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dixie Plumbing and Drains: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dixie Plumbing and Drains: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dixie Plumbing and Drains: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
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Bar = this company · dark tick = category median.
Star ratings
226 Google reviews we collected
5.0of 5
5 stars22499%
4 stars10%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 211 written reviews
99%praise
Praise55599%
Complaints61%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price953%
Reasonable741%
Overpriced00%
Not sure16%
$351+3% vs typical garbage disposal repair
Middle half of what 10 customers paid ($248–$535) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response12222%
Staff & attitude11320%
Would recommend9317%
Quality & results8916%
Price & value6712%
Honesty & trust458%
Communication326%
What customers talk about
We read 211 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Donovan and his team were quick accurate and their expertise is above average and the best part is that his pricing is very reasonable, thanks Donovan”
“The person answering the phone is sweet and transparent of pricing.”
“I am very satisfied with the experience and would recommend them to anyone needing these services.”
“Would not recommend any other company after using them!”
“Also, he fixed the problem at a very reasonable and fair cost without trying to sell me on things and services didn’t need.”
“…heir trade, and went out of their way to provide the best service in horrible weather conditions, while also understanding the urgency of getting our…”
“The bid was a fair price but he was honest with me about if what I was wanting done would work in the space.”
“We moved here recently and feel extremely fortunate to have a plumber we can trust for all our plumbing needs in the future!”
“They responded immediately, had excellent communication throughout the entire process, and were able to come out on very short notice.”
People customers mention
Donovan35 reviews
Angela8 reviews
Isaiah8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Dixie Plumbing and Drains for 8 kinds of job. Pick one to see what they paid and said.
Wilshire1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
You don’t appreciate sewer until you get an issue but Donovan and team was there to help us. The person answering the phone is sweet and transparent of pricing. They met their quote of 367 dollars to get the snake in and running
Paid $200–400Not sure
Hector2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Donovan and his team were quick accurate and their expertise is above average and the best part is that his pricing is very reasonable, thanks Donovan
Paid $600–800Reasonable price
Debbie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
These guys were awesome and fixed my plumbing issues quickly. They were very reasonable on the pricing. I am very satisfied with the experience and would recommend them to anyone needing these services.
Paid $200–400Great price
Paul6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Angela and Donovan from Dixie Plumbing were outstanding!! Angela took our call and coordinated the service visit and was professional and courteous. Donovan not only fixed our plumbing issue he showed me how to shut the water off if I needed to do so in the future and he took the time to inform me about the plumbing…
Paid $1–200Great price
Angela6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had a devastating issue (they are all devastating when it involves pipes and leaks) with my shower shooting water straight back into the wall!! Things were soaked, floorboards were bowing, it had hit the fan! I had a friend suggest Dixie Plumbing, raving that Donovan was the best, and after some frantic…
Paid $200–400Great price
Wayne7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had a problem with my outside water faucet. Called Angela and she promptly arranged an appointment to make the needed repair. Donovan came at the scheduled time and fixed the problem. I would recommend Dixie for any of your plumbing needs.
You don’t appreciate sewer until you get an issue but Donovan and team was there to help us. The person answering the phone is sweet and transparent of pricing. They met their quote of 367 dollars to get the snake in and running
Price assessment: Not sure
Price: $200–400
Response from the owner · 6 days ago
Thank you so much for taking the time to share your experience! We’re glad Donovan and the team could get your sewer line taken care of and get things running again. We believe in being upfront about pricing and making sure our customers know what to expect before work begins. We truly appreciate your trust in Dixie Plumbing & Drains and the opportunity to help!
Hector Luis Rangel2 reviewsiTotal number of Google reviews Hector has written across all businesses on Google Maps, not just this one.
Cannot rate this team highly enough. Seem like super great people. Had an issue with my water heater but they couldn't get to me for a few days. Knowing this, the guy on the phone literally told me exactly what I needed to do to just fix it myself.. for free. Saved me a several hundred dollar visit. Thanks again!
Response from the owner · 4 weeks ago
Thank you so much for the wonderful review! We’re glad we could help you get your water heater issue resolved, even without needing a service visit. We believe in being honest and helping our customers however we can, and we truly appreciate you taking the time to share your experience. Thank you for choosing Dixie Plumbing & Drains! 🔧😊
Jill Cox9 reviewsiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
Dixie Plumbing did a great job. They were able to accommodate an additional plumbing service that I asked for during the drain cleaning appointment. They also gave an estimate for a home repair that I was wanting done. The bid was a fair price but he was honest with me about if what I was wanting done would work in the space. I will definitely be using them again.
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you so much for taking the time to share your experience! We’re glad we could accommodate the additional plumbing service during your drain cleaning appointment and provide an honest recommendation for the home repair you were considering. We always want to make sure our customers have the information they need to make the best decision for their home. We truly appreciate your trust in Dixie Plumbing & Drains! ⭐️⭐️⭐️⭐️⭐️
M Perolino7 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Upfront pricing estimate. Expert advice and resolution. Easy to transact with. Our new go to for plumbing services. Thank you, Dixie Plumbing!
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you so much for the wonderful review! We truly appreciate you trusting Dixie Plumbing and Drains with your plumbing needs. We’re grateful to be your new go-to plumber and look forward to serving you again whenever you need us! 🔧❤️
Debbie Amey3 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
These guys were awesome and fixed my plumbing issues quickly. They were very reasonable on the pricing. I am very satisfied with the experience and would recommend them to anyone needing these services.
Price assessment: Great price
Price: $200–400
Response from the owner · 4 months ago
Thank you for the great review! We're so glad we could get your plumbing issues resolved quickly and that you were pleased with both the service and pricing. Customer satisfaction is always our top priority, and it means a lot to hear that you had a positive experience. Thank you for your recommendation and for choosing Dixie Plumbing and Drains. We truly appreciate your support! 😊🔧🚿
Paul Bokker6 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Angela and Donovan from Dixie Plumbing were outstanding!! Angela took our call and coordinated the service visit and was professional and courteous. Donovan not only fixed our plumbing issue he showed me how to shut the water off if I needed to do so in the future and he took the time to inform me about the plumbing problem. Also, he fixed the problem at a very reasonable and fair cost without trying to sell me on things and services didn’t need. I absolutely highly recommend Dixie Plumbing!! We moved here recently and feel extremely fortunate to have a plumber we can trust for all our plumbing needs in the future!!
Price assessment: Great price
Price: $1–200
Response from the owner · 2 months ago
Thank you so much, Paul, for taking the time to leave such a wonderful review! We truly appreciate your kind words about both Angela and Donovan. We believe in taking the time to explain the issue, provide honest recommendations, and make sure our customers feel comfortable and informed—without trying to sell services they don’t need.
We’re especially grateful that you chose Dixie Plumbing after recently moving to the area. Earning your trust means a lot to us, and we’re thankful to know you feel confident calling us for your plumbing needs in the future. Welcome to the area, and thank you again for choosing Dixie Plumbing & Drains! 🔧💧
Angela Hicks6 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
I had a devastating issue (they are all devastating when it involves pipes and leaks) with my shower shooting water straight back into the wall!! Things were soaked, floorboards were bowing, it had hit the fan! I had a friend suggest Dixie Plumbing, raving that Donovan was the best, and after some frantic description, they had Francisco come out straight away! He got in, found the problem, and fixed it in record time! He even had a suggestion on what to do next and who to call to get the water damage dealt with. Really impressed with this company. I LOVE small NWA companies that still carry integrity and honesty in their toolbox.
Price assessment: Great price
Price: $200–400
Response from the owner · 2 months ago
Thank you so much for taking the time to share this wonderful review! We know how stressful and overwhelming a plumbing emergency can be, especially when water is getting into places it shouldn’t. We’re so glad Francisco was able to get there quickly, find the problem, and get it taken care of for you!
We truly appreciate your kind words about our company and the integrity and honesty we strive to bring to every job. We’re also grateful for your friend recommending Dixie Plumbing and Drains.
Thank you for supporting our small NWA business. It means more to us than you know! ❤️
alex goodwin13 reviewsiTotal number of Google reviews alex has written across all businesses on Google Maps, not just this one.
I had multiple clogs in my house and I called Dixie plumbing to come out and they had it fixed within 2 hours. They are very professional and clean! They made sure to clean up as they went. They are up front about pricing and have very reasonable rates. I will definitely be using them for future work needed!
Price assessment: Great price
Response from the owner · 2 months ago
Thank you so much for your wonderful 5-star review! We're so glad we could get your multiple clogs taken care of quickly and have everything resolved within a couple of hours. We believe in being upfront about pricing, treating every home with respect, and leaving the work area as clean as we found it, so it means a lot to hear that those efforts stood out to you. We truly appreciate your trust in Dixie Plumbing & Drains and look forward to helping you with any future plumbing needs. Thank you for choosing us!
Wayne Mannella7 reviewsiTotal number of Google reviews Wayne has written across all businesses on Google Maps, not just this one.
I had a problem with my outside water faucet. Called Angela and she promptly arranged an appointment to make the needed repair. Donovan came at the scheduled time and fixed the problem. I would recommend Dixie for any of your plumbing needs.
Price assessment: Reasonable price
Price: $400–600
Response from the owner · 2 months ago
Thank you so much for your kind review and recommendation! We truly appreciate you trusting Dixie Plumbing & Drains with your outside faucet repair. We're glad Angela was able to get you scheduled quickly and that Donovan was able to get everything fixed for you. It was a pleasure serving you, and we look forward to helping with any plumbing needs you may have in the future. Thank you again for supporting our small business!
