Analyzing 8,130,3358.1M ReviewsFor 22,98723K Experts

Experts Reviews · Company report
Dixie Plumbing and Drains logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%94+24.5Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Dixie Plumbing and Drains

Lowell, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 5.0★ from 226 Google reviews

📞 Call (479) 721-6115Request a call backWebsite ↗

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dixie Plumbing and Drains is better than 97% of garbage disposal repair.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dixie Plumbing and Drains is better than 94% of garbage disposal repair.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dixie Plumbing and Drains is better than 100% of garbage disposal repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dixie Plumbing and Drains is better than 100% of garbage disposal repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dixie Plumbing and Drains is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dixie Plumbing and Drains is better than —% of garbage disposal repair.–
—

Reviews for your job

Customers hired Dixie Plumbing and Drains for 8 kinds of job.

Dixie Plumbing and Drains for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$39–$295
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 18

All 4 Google reviews tagged “Drain cleaning”

Julie14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Donovan was great. He resolved our issue. Gave us good information on our system!!

Sewer cleaningDrain cleaning+ Responsiveness+ Punctuality+ Quality
Chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Been calling Donovan for a long time, and I wouldn't call anyone else. He's done smaller jobs for me, such as leak repair and the installing new fixtures, and larger jobs like installing new hydrants across my pasture. He's thorough, honest, hard working.

Plumbing leak detectionFaucet installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Ann3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a drain clogged and water everywhere in our bathroom. Called Donovan about it and he was able to work us in. He came out quickly, fixed the problem and was very professional. This is the second time we have used him and I can say we will only use him. I highly recommend him to anybody looking for an amazing plumber.

Drain cleaning+ Responsiveness+ Punctuality+ Quality
Jenny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Called Monday morning and Dixie Plumbing was here before noon. We had a clogged kitchen drain and he gave a quote and then the job was harder than anticipated. He not only solved our complex issue but was very thorough in making us aware of other issues in our 1972 home. Lastly, he charged a very fair price for…

Drain cleaning+ Responsiveness+ Punctuality+ Quality

Price

$351+3% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 53%Reasonable 41%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair6$248–$1.2k
Toilet repair5$166–$480
Plumbing leak repair4$216–$988
Drain cleaning4$39–$295
Faucet installation4$340–$755
Outdoor plumbing system repair3$236–$1.6k
Water heater installation3$1.2k–$2.4k
Garbage disposal installation2$289–$656

Compare with

Franklin AC, Plumbing, & Electrical logoFranklin AC, Plumbing, & ElectricalExperts Score 96Lowell · 4.96★Pro the Distance Plumbing logoPro the Distance PlumbingExperts Score 94Lowell · 4.94★Pure Comfort Heating, Cooling, Electrical & Plumbing logoPure Comfort Heating, Cooling, Electrical & PlumbingExperts Score 94Lowell · 4.94★