Carpet cleaning service · Oklahoma City, OK · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 108 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 67%
4.9★★★★★302 Google reviews · 24 photos
98%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$183typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate DMD Carpet & Tile Cleaning 4.9 out of 5 based on 302 reviews, with the owner responding to 98% of feedback. Customers frequently praise the company for punctuality, professional communication, and effective removal of pet stains, odors, and deep dirt from carpets, upholstery, and tile. Recurring themes highlight efficient service and thorough results, including handling flood damage and restoring old rugs. However, a small number of low-star reviews criticize specific instances of incomplete cleaning, such as missed edges or residual splatters, and one complaint noted unsafe driving behavior during transit.
Google rating: 4.9 out of 5 from 302 reviews (98% five-star).
Reviews on this page: 302 Google reviews (266 with written comments, 20 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 21, 2026.
Service: Carpet Cleaning serving Oklahoma City, Oklahoma.
Data from Google, last updated October 26, 2026.
Score profile vs other carpet cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
DMD Carpet & Tile CleaningCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DMD Carpet & Tile Cleaning: 96/100 on this factor. Category median: 96.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DMD Carpet & Tile Cleaning: 96/100 on this factor. Category median: 97.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DMD Carpet & Tile Cleaning: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DMD Carpet & Tile Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DMD Carpet & Tile Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.DMD Carpet & Tile Cleaning: 100/100 on this factor. Category median: 72.A
100
Bar = this company · dark tick = category median.
Star ratings
302 Google reviews we collected
4.9of 5
5 stars29698%
4 stars21%
3 stars00%
2 stars10%
1 star31%
Praise vs complaints
Phrases our text analysis found in 266 written reviews
99%praise
Praise51899%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3558%
Reasonable2542%
Overpriced00%
Not sure00%
$183-31% vs typical carpet cleaning
Middle half of what 46 customers paid ($139–$247) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14828%
Quality & results12524%
Speed & response10220%
Would recommend9218%
Price & value285%
Communication173%
Honesty & trust92%
What customers talk about
We read 266 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Dylan was very professional, Knowledgeable and his Customer Service was top-notch.”
“I am totally satisfied with the carpet cleaning and they also did an excellent job on all upholstery.”
“He was kind, courteous, cautions, thorough and efficient.”
“If you’re looking for a carpet/furniture cleaning company look no further!”
“Trusting 5 stars google reviews is not a good idea all the time.”
“The price was very reasonable and we were overall very pleased with the carpet cleaning!”
“They listened to my needs and the carpets look amazing.”
“This is a very reliable company that I’ve been using for years.”
People customers mention
Dustin10 reviews
Jesse9 reviews
Dylan5 reviews
Evan5 reviews
Brady3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired DMD Carpet & Tile Cleaning for 6 kinds of job. Pick one to see what they paid and said.
Sheri4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Very pleased with DMD Carpet & Tile Cleaning service. Dylan was very professional, Knowledgeable and his Customer Service was top-notch. I definitely will be a returning customer. I had two area rugs and three runners cleaned.
Barbara7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Brady always does an amazing job. He deep cleans our couches and recliners, in a corgi friendly house. LOTS of hair and they look and smell new when he leaves!
KathyLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
This is the first time I’ve used DMD carpet cleaning. I am totally satisfied with the carpet cleaning and they also did an excellent job on all upholstery. I would certainly recommend them to others.
Patty4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★
Very good service! Was not able to fully remove a few pet stains but told me that ahead of time,
Julie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
If you’re looking for a carpet/furniture cleaning company look no further! I am extremely happy with the results of my carpet and couch. I’m sure all of their employees are great but Dustin was EXCEPTIONAL! He was kind, courteous, cautions, thorough and efficient. They will definitely be my go to from now on
Janelle6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
They did a great job. Very clean and careful with your walls and furniture. Will use them again!
Very pleased with DMD Carpet & Tile Cleaning service. Dylan was very professional, Knowledgeable and his Customer Service was top-notch. I definitely will be a returning customer. I had two area rugs and three runners cleaned.
Price assessment: Reasonable price
Price: $200–250
Services: General carpet cleaning, Pet stain & odor removal
Barbara Menefee7 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Brady always does an amazing job. He deep cleans our couches and recliners, in a corgi friendly house. LOTS of hair and they look and smell new when he leaves!
Price assessment: Great price
Price: $400–450
Services: Upholstery cleaning, Pet stain & odor removal
Carrie Rupe1 reviewiTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
This is the first time I’ve used DMD carpet cleaning. I am totally satisfied with the carpet cleaning and they also did an excellent job on all upholstery. I would certainly recommend them to others.
Price assessment: Reasonable price
Price: $400–450
Services: Carpet steam cleaning
Response from the owner · a week ago
Thank you so much Kathy! We are thrilled to hear that your first experience with DMD was such a positive one! We truly appreciate you giving us the opportunity to earn your business and for recommending us to others. We look forward to taking care of your cleaning needs again in the future!
Bob Taylor5 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Did a great job. And Jacob the tech was very friendly and professional. Will use again
Response from the owner · a week ago
Thank you Derek for the great review! We’re glad to hear you were happy with the results. We take pride in having a team that is both friendly and professional. We appreciate your business and look forward to seeing you again!
Stacey Taylor5 reviewsiTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
Thank you Stacey for the review! We’re happy to hear you’re pleased with the results. We truly appreciate you trusting DMD Carpet & Tile cleaning with your home and look forward to helping you again in the future!
Patty Koczorowski4 reviewsiTotal number of Google reviews Patty has written across all businesses on Google Maps, not just this one.
Very good service! Was not able to fully remove a few pet stains but told me that ahead of time,
Price assessment: Reasonable price
Price: $100–150
Services: Carpet steam cleaning
Response from the owner · a week ago
Thank you Patty for taking the time to share your experience! We appreciate your business and your understanding that some pet stains can be difficult to fully remove. We always believe in being upfront about what results can realistically be achieved. We’re glad you were happy with their service and hope to work with you again in the future. Please give us a call and let us know what it’ll take to get that 5th star! ⭐️
Julie Davis1 reviewiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
If you’re looking for a carpet/furniture cleaning company look no further! I am extremely happy with the results of my carpet and couch. I’m sure all of their employees are great but Dustin was EXCEPTIONAL! He was kind, courteous, cautions, thorough and efficient. They will definitely be my go to from now on
Thank you so much for the wonderful review Julie! We’re thrilled to hear how happy you are with your carpet and upholstery cleaning. We especially appreciate your kind words about Dustin! He takes great pride in his work, and will be sure to share your compliments with him. Thank you for trusting DMD Carpet & Tile cleaning with your home. We truly appreciate your support and look forward to serving you again in the future!
Janelle Schmidt6 reviewsiTotal number of Google reviews Janelle has written across all businesses on Google Maps, not just this one.
