Analyzing 6,634,1386.6M ReviewsFor 18,56018.6K Experts

Experts Reviews · Company report
DNA Automotive Novato logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%87+21.1Value 14%79+11.2Replies to reviews 7%34+2.4Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

DNA Automotive Novato

Novato, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 78 tire shops · 4.9★ from 145 Google reviews

📞 Call (415) 892-8821Request a call backWebsite ↗

Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DNA Automotive Novato is better than 89% of tire shops.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DNA Automotive Novato is better than 87% of tire shops.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DNA Automotive Novato is better than —% of tire shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DNA Automotive Novato is better than 79% of tire shops.B
79
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DNA Automotive Novato is better than 100% of tire shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.DNA Automotive Novato is better than 34% of tire shops.D
34

Reviews for your job

Customers hired DNA Automotive Novato for 8 kinds of job.

DNA Automotive Novato for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 30
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “General repairs & maintenance”

Scott7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

I was in the automotive industry for 20 years and I can honestly say these Guys are thorough and professional. Excellent work and communication. Ask for Marco!

Reasonable priceGeneral repairs & maintenanceSteering & suspension replacementAuto engine diagnostic
Alex8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My Jeep Renegade was due for Smog and it had a check engine light on. DNA gave me the earliest slot of other places I called. They were friendly, flexible and worked with me on alternatives to get the car ready. Service was quick and pricing fair for what it was. And the car passed Smog. DNA just became my new go-to car mechanics in Novato. Thank You.

General repairs & maintenanceAuto engine diagnosticVehicle Inspection
Julio3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great customer service Oscar Help me to find the right part for my truck totally recommend!

Reasonable priceGeneral repairs & maintenance
Rich10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very impressive diagnostics. Able to troubleshoot our mini motorhome engine problems and make it possible to resume our Alaska trip we have been planning for 2 years. It’s now running the best it ever has even accelerating uphill. Listened to the problem I was having and were great to work with. I recommend…

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticEngine repair
Tiron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Their the best in Novato, fixed my truck, prices are decent and the staff is well knowledgeable and professional

Auto A/C rechargeBrakesAir conditioning
C1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Antonio and the guys are a great team. These guys are quick to diagnose any symptoms you may have and don't try to upsell which is why they're my new go-to.

General repairs & maintenance
Trevor5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fantastic customer service. Clear communication and understanding of issues. Fair pricing and friendly staff.

General repairs & maintenance
Diana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

went for an oil change, found the staff very friendly and knowledgeable. let us know other things that will need to be done at a later date,.

Air & cabin filter replacementAuto battery maintenanceBattery

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 71%Overpriced 4%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance8—
Oil change7—
Auto engine diagnostic7—
Vehicle Inspection7—
Auto maintenance5—
Brakes5—
Air & cabin filter replacement4—
Tires3—

Compare with

Steve's Auto Care logoSteve's Auto CareExperts Score 99Novato · 4.99★Tims Treads logoTims TreadsExperts Score 98Novato · 4.97★Hamiltons STAR Smog Check in Downtown Novato. logoHamiltons STAR Smog Check in Downtown Novato.Experts Score 96Novato · 4.98★