Pest control service · Birmingham, AL · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%93+24.3Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#142 of 363 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 61%
5.0★★★★★130 Google reviews · 9 photos
99%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$91typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Dolphin Pest Control five stars based on 130 reviews, noting the owner responds to every comment. Customers frequently describe the service as professional, punctual, and affordable, with many citing long-term loyalty and effective treatments for various pests. Recurring themes include friendly communication and thorough work. One common criticism involves a provider discontinuing services and removing traps without consent after a customer declined monthly payments.
Google rating: 5.0 out of 5 from 130 reviews (99% five-star).
Reviews on this page: 130 Google reviews (101 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 5, 2026.
Service: Pest Control Service serving Birmingham, Alabama.
Data from Google, last updated November 10, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Dolphin Pest ControlPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dolphin Pest Control: 95/100 on this factor. Category median: 94.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dolphin Pest Control: 93/100 on this factor. Category median: 93.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dolphin Pest Control: 99/100 on this factor. Category median: 96.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dolphin Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dolphin Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 96.–
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Bar = this company · dark tick = category median.
Star ratings
130 Google reviews we collected
5.0of 5
5 stars12999%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 101 written reviews
99%praise
Praise17899%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4279%
Reasonable1121%
Overpriced00%
Not sure00%
$91-16% vs typical pest control services
Middle half of what 34 customers paid ($81–$99) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6134%
Quality & results3519%
Speed & response2816%
Would recommend2614%
Honesty & trust158%
Price & value106%
Communication53%
What customers talk about
We read 101 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Came out on short notice- professional, friendly, and affordable, thanks Michael!”
“Michael is very knowledgeable and does a fantastic job”
“Dolphin Pests Control is a very professional company that responds quickly to any problem or concern.”
“Michael is the best I highly recommend him to anyone needing any kind of pest control services!”
“He's professional, courteous , honest, helpful and very skiled in his profession.”
“Excellent pest control service — professional, affordable and effective.”
“Michael is professional, friendly, and takes the time to explain what he’s doing and what to expect.”
People customers mention
Michael19 reviews
Ibe4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Dolphin Pest Control for 8 kinds of job. Pick one to see what they paid and said.
tristan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Came out on short notice- professional, friendly, and affordable, thanks Michael!
Richard7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Michael is the best I highly recommend him to anyone needing any kind of pest control services!!!
Paid $80–100Great priceHome inspection
Emma1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We’ve used Dolphin Pest Control for the past 12+ years or more. That in itself speaks volume of how well Dolphin Pest Control does a job. Micheal is reliable, honest and trustworthy. He’s always done a good job with our services.
Paid $80–100Reasonable priceGeneral pest inspection
TracyLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Dolphin Pests Control is a very professional company that responds quickly to any problem or concern. I am very satisfied with their service.
Paid $60–80Great priceRodent extermination
Justin6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Michael of Dolphin Pest Control is the only pest control provider that we’ve ever stuck with long-term. He displays a level of professionalism and personal touch that is rare these days. We get a lot of critters and as soon as the next round of them begins to emerge, I’ll know immediately because the wife yells,…
Maria5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
100% recommended. Great customer service. Took care of my house soon in the week it was needed. Very professional. reasonable price and honest. I will keep using Dolphin pest control for my house and rental properties
He discontinued our services after getting paid and removed traps from my yard without my consent or knowledge. I think he got upset because I did not want to pay him every month. The issues in my house were not that serious to pay for his services month-to-month..
Response from the owner · 4 days ago
26 years in business and over 34 years in the industry; and I have never had a customer NOT take my recommended service frequency. My customers know the level of service and integrity I provide. I am honest and only recommend what's needed. I refunded this customer's last service and canceled her service because she wanted the services I recommended without having to pay for it. Sorry, this person is in that 2% of the population that will never be satisfied and want something for nothing. 🙂👍🏼
Sandra Walker7 reviewsiTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Michael is very nice and professional. Very knowledgeable about pests, great prices friendly attitude and the spray he uses works really really well. Very happy and impressed!!!
Price assessment: Great price
Services: Cockroach extermination
Response from the owner · Edited 2 weeks ago
Hi, Sandra. Thanks for taking the time to share your positive experience. We truly appreciate it!
tristan pruitt2 reviewsiTotal number of Google reviews tristan has written across all businesses on Google Maps, not just this one.
Michael was a pleasure to work with. Very professional, helpful , and focused on customer service. I highly recommend Michael for any of your pest control needs.
Price assessment: Great price
Services: Home inspection, Bug & insect extermination
Response from the owner · Edited a month ago
Hi, John. Thank you so much for leaving us a stellar review!
Emma Sizemore1 reviewiTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
We’ve used Dolphin Pest Control for the past 12+ years or more. That in itself speaks volume of how well Dolphin Pest Control does a job. Micheal is reliable, honest and trustworthy. He’s always done a good job with our services.
Price assessment: Reasonable price
Price: $80–100
Services: General pest inspection
Pest type: Rodents, Cockroaches, Spiders
Response from the owner · a month ago
Hi, Emma. Your feedback is highly appreciated. Thank you for the review!
