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Donney's Towing - Vehicle Transportation Specialist

Towing service · Medford, OR · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%91+63Reliability 31%89+27.4Experts Score= 90Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 89 towing servicesPosition by Experts Score among all companies we track in this category. · better than 49%
4.9 ★★★★★ 38 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Oct 2026latest review

Donney's Towing - Vehicle Transportation Specialist at a glance

  • Google rating: 4.9 out of 5 from 38 reviews (97% five-star).
  • Reviews on this page: 38 Google reviews (37 with written comments, 9 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: October 24, 2026.
  • Service: Towing Service serving Medford, Oregon.

Data from Google, last updated November 2, 2026.

Score profile vs other towing services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction91Reliability89Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 91 (median 91)Reliability: 89 (median 88)Momentum: 100 (median 100)
This companyTowing Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Donney's Towing - Vehicle Transportation Specialist: 91/100 on this factor. Category median: 91.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Donney's Towing - Vehicle Transportation Specialist: 89/100 on this factor. Category median: 88.A
89
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Donney's Towing - Vehicle Transportation Specialist: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 64.–
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Bar = this company · dark tick = category median.

Star ratings

38 Google reviews we collected

  • 5 stars3797%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star13%

Praise vs complaints

Phrases our text analysis found in 37 written reviews

  • Praise9099%
  • Complaints11%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2022%
  • Price & value1921%
  • Speed & response1820%
  • Would recommend1516%
  • Quality & results89%
  • Honesty & trust89%
  • Communication33%

What customers talk about

We read 37 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Donney's towing service is prompt professional and affordable I highly recommend their services to anyone in need”
  • “He was fair with the price and provided a seamless and enjoyable experience.”
  • “Quick and prompt, very fast service, well done and add a fair price.”
  • “Definitely 10/10 recommend Donney first before you check anyone else out he has excellent prices!”
  • “He was very professional and did a great job navigating up our bumpy mountain road.”
  • “He is very professional and quick I was genuinely surprised that from the second I made the phone call and an hour later I was already done with everything.”
  • “Super easy to communicate with over the phone and texting.”

People customers mention

  • Donny 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Donney's Towing - Vehicle Transportation Specialist for 4 kinds of job. Pick one to see what they paid and said.

Recent reviews

H.B.1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Donney's towing service is prompt professional and affordable I highly recommend their services to anyone in need

Reasonable price
Oscar1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great experience during a moment of panic. Donny showed up within 15 minutes of me reaching out. With precision he loaded my ford f250 onto his trailer with a half inch of clearance on either side he pulled my truck with wide tires smoothly onto his trailer, and had my truck at the mechanic shop in town all within a…

Great priceCar towing
Scotty2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Donnie has helped us out in the past. He did a great job then. And did a great job this time. Donnie is a very pleasant and knowledgeable person. And extremely helpful. Thanks again? Donnie.

Customer photo from Scotty's reviewCustomer photo from Scotty's review
Roy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Driver let me know what time he would be here and made it earlier than the appointment. Very professional & easy to work with.

Jason9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Donney moved a 35' park model rv for me. He was very professional and did a great job navigating up our bumpy mountain road. I highly recommend using Donney.

Customer photo from Jason's review
STEVE5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Quick and prompt, very fast service, well done and add a fair price. I highly recommend Donney's Towing!

Photos

Customer reviews

4.9 ★★★★★ 38 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
H.B. C1 reviewTotal number of Google reviews H.B. has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Donney's towing service is prompt professional and affordable I highly recommend their services to anyone in need

  • Price assessment: Reasonable price
Response from the owner · a week ago

Really appreciate the shoutout! Glad we could help you out when you needed it. Thanks for choosing Donney's!

Oscar M1 reviewTotal number of Google reviews Oscar has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experience during a moment of panic. Donny showed up within 15 minutes of me reaching out. With precision he loaded my ford f250 onto his trailer with a half inch of clearance on either side he pulled my truck with wide tires smoothly onto his trailer, and had my truck at the mechanic shop in town all within a half hours time. He was fair with the price and provided a seamless and enjoyable experience. Great to work with and glad to know. Will be calling Donny from now on for all my towing needs in the future. Thanks donny!

  • Price assessment: Great price
  • Services: Car towing
Response from the owner · 2 weeks ago

Wow, thanks for the awesome shoutout, Oscar! Breakdown moments are definitely stressful, but we're glad Donney's could swoop in fast and handle your Ford F-250 with the care it deserves. Getting you safely to the mechanic shop in under half an hour is exactly how we like to take care of our customers. Thanks for choosing Donney's Towing—we've always got your back!

Kevin Collins1 reviewTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Timely and effective

Response from the owner · 4 months ago

Thank you for the five stars! We pride ourselves on providing timely and effective vehicle transport whenever our clients need us. Truly appreciate your feedback!

Scotty harvey2 reviewsTotal number of Google reviews Scotty has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Donnie has helped us out in the past. He did a great job then. And did a great job this time. Donnie is a very pleasant and knowledgeable person. And extremely helpful. Thanks again? Donnie.

Response from the owner · 4 months ago

Thank you so much for the wonderful review! It is always a true pleasure helping you out. I really appreciate your continued trust in my vehicle transport and hauling services. Let me know whenever you need another run!

Roy Martinez2 reviewsTotal number of Google reviews Roy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Driver let me know what time he would be here and made it earlier than the appointment. Very professional & easy to work with.

Response from the owner · 4 months ago

We appreciate the feedback! Professionalism and on-time service are what we strive for every single day. Thank you for choosing us, and drive safe!

Jason Harlacher9 reviewsTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Donney moved a 35' park model rv for me. He was very professional and did a great job navigating up our bumpy mountain road. I highly recommend using Donney.

Response from the owner · 5 months ago

“Thank you so much for the recommendation! Moving a 35-foot park model RV up a bumpy mountain road takes precision, and I’m glad we could get it transported and positioned safely for you. Donney’s Towing specializes in handling challenging bumper-pull transport and tight mountain maneuvers across the Rogue River, Gold Hill, and Wimer areas. We appreciate your business and your trust

STEVE isAWAKE5 reviewsTotal number of Google reviews STEVE has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Quick and prompt, very fast service, well done and add a fair price. I highly recommend Donney's Towing!

Response from the owner · 5 months ago

Thank you so much for the recommendation! We take pride in providing quick response times, fair pricing, and professional flatbed towing in the Rogue River and Gold Hill areas. Glad we could get you back on the road safely!

Paul Sylvester6 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Donney was incredibly professional and punctual at a great price for service. Highly recommend for any of your towing needs.

Response from the owner · 7 months ago

Thank you Paul! I'm grateful you chose Donney's Towing when you have so many options out there . Hopefully you get back on the road soon.

Jarrett Benno3 reviewsTotal number of Google reviews Jarrett has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Within less than one hour of calling Donney this man had my vehicle packed and towed from Gold hill to Grants pass no slacking what so ever. He is very professional and quick I was genuinely surprised that from the second I made the phone call and an hour later I was already done with everything. Definitely 10/10 recommend Donney first before you check anyone else out he has excellent prices!

Response from the owner · 9 months ago

I'm glad I could help! Thank you for allowing Donney's to service your towing needs

Joel Eastep7 reviewsTotal number of Google reviews Joel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Donney did an excellent job of moving my travel trailer to an rv park and getting it set up. I highly recommend him. He’s very knowledgeable in what he does.

Response from the owner · a year ago

Thank you for this kind review. I enjoyed working with you to get your travel trailer to its new home. Thank you for trusting Donney's Towing when there are so many others you could have called.

Donney's Towing - Vehicle Transportation Specialist on Google Maps →

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