Waste management service · Randolph Town, MA · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%61+4.3Craft & service penalty69−3.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#172 of 231 hazardous material removaliPosition by Experts Score among all companies we track in this category. · better than 26%
4.8★★★★★264 Google reviews · 20 photos
91%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise the service for its punctuality, thorough yard cleaning, and friendly communication, noting that technicians often provide advance notice and handle multiple dogs well. The high rating reflects satisfaction with reliable weekly or seasonal waste removal that saves homeowners time. However, a recurring criticism involves missed waste during visits, incomplete cleanups, or billing for services that were not fully performed, leading some clients to feel the work was inconsistent or unprofessional.
Google rating: 4.8 out of 5 from 264 reviews (91% five-star).
Reviews on this page: 264 Google reviews (188 with written comments, 7 with photos).
Owner responses: the business replied to 84% of reviews.
Most recent review: October 29, 2026.
Service: Hazardous Material Removal Service serving Randolph Town, Massachusetts.
Data from Google, last updated November 10, 2026.
Score profile vs other hazardous material removal
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
DoodyCalls of Eastern MAHazardous Material Removal median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DoodyCalls of Eastern MA: 83/100 on this factor. Category median: 93.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DoodyCalls of Eastern MA: 79/100 on this factor. Category median: 92.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DoodyCalls of Eastern MA: 69/100 on this factor. Category median: 98.B
69
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DoodyCalls of Eastern MA: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DoodyCalls of Eastern MA: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.DoodyCalls of Eastern MA: 61/100 on this factor. Category median: 67.B
61
Bar = this company · dark tick = category median.
Star ratings
264 Google reviews we collected
4.8of 5
5 stars24191%
4 stars73%
3 stars52%
2 stars42%
1 star73%
Praise vs complaints
Phrases our text analysis found in 188 written reviews
98%praise
Praise23498%
Complaints52%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1430%
Reasonable3166%
Overpriced00%
Not sure24%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results9540%
Staff & attitude5021%
Speed & response3314%
Would recommend3213%
Honesty & trust125%
Communication94%
Price & value83%
What customers talk about
We read 188 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They do a fantastic job and they tolerate the erratic behavior of my ridiculous dog.”
“i paid it because i have excellent credit and do not want it damaged.”
“and all of their staff are professional, friendly, and interact well with our dogs.”
“Their technicians are extremely timely and do an excellent job of maintaining the yard perimeter.”
“…d consistent in their meticulous handling of the removal of waste, I highly recommend them.…”
“…n my last leg before stopping service and going with another company, would not recommend this company to anyone…”
“…nice and restore it to its original look and they were DooyCalls is reliable And consistent in their meticulous handling of the removal of waste, I h…”
“They do any amazing job and provide excellent communication if anything prevents them from completing the service.”
“Doody Calls is very affordable, reliable, and their staff is very friendly.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired DoodyCalls of Eastern MA for 4 kinds of job. Pick one to see what they paid and said.
James5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I’ve only been using Didi calls for a few weeks, but so far so good On the pick up in customer service and the only issue I have is that they don’t have a biweekly pick up cycle. I don’t have enough waste for every week, but other than that everything’s great and working as advertised.
Chris13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Wow. Great service. They love our dogs and we love them! Incredible help with our five golden retrievers! They are the definition of awesome! Michael C. and all of their staff are professional, friendly, and interact well with our dogs. Thank you.
Reasonable priceYard debris removal
PeterLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
They do a fantastic job and they tolerate the erratic behavior of my ridiculous dog.
DennisLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I have had DoodyCalls for a number of years. Their technicians are extremely timely and do an excellent job of maintaining the yard perimeter.
Yard debris removal
C10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I have two golden retrievers, one of which is 105 pounds so the backyard always needs cleaning and I have a Weekly technician come out clean the yard. It looks beautiful and nice and restore it to its original look and they were DooyCalls is reliable And consistent in their meticulous handling of the removal of waste, I highly recommend them.
kris3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Soooo glad I finally signed up! Worth the cost. They did a great job cleaning up after our 4 huskies!
Reasonable priceService not listed+ Responsiveness+ Punctuality+ Quality
I’ve only been using Didi calls for a few weeks, but so far so good On the pick up in customer service and the only issue I have is that they don’t have a biweekly pick up cycle. I don’t have enough waste for every week, but other than that everything’s great and working as advertised.
Price assessment: Reasonable price
Services: Hazardous waste removal & disposal
Response from the owner · a week ago
It’s wonderful to hear that you’re enjoying the service! We truly appreciate your feedback regarding the pickup cycle. We’re always looking to improve, and your suggestion has been noted by our team. Thank you!
Chris Campos13 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Wow. Great service. They love our dogs and we love them! Incredible help with our five golden retrievers! They are the definition of awesome! Michael C. and all of their staff are professional, friendly, and interact well with our dogs. Thank you.
Price assessment: Reasonable price
Services: Yard debris removal
Response from the owner · Edited 5 months ago
Thank you for the amazing review! We're honored to help care for your yard and your four Golden Retrievers. Our team takes great pride in providing reliable, professional service while building positive relationships with both our customers and their dogs. Knowing that we've made life a little easier for your family means the world to us. Thank you for trusting us and for being part of the DoodyCalls family! 🐾😊
Peter JefferisLocal Guide · 18 reviewsiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
I have had DoodyCalls for a number of years. Their technicians are extremely timely and do an excellent job of maintaining the yard perimeter.
Services: Yard debris removal
Response from the owner · Edited 5 months ago
Thank you for the great feedback! We’re so glad to hear that you’ve had such a consistently positive experience. Our team works hard to be efficient while still being thorough and making sure every visit meets our standards. At DoodyCalls, we know great service means making life easier and giving you one less thing to think about so you can enjoy your yard and your dogs. We truly appreciate your support!
C M10 reviewsiTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
I have two golden retrievers, one of which is 105 pounds so the backyard always needs cleaning and I have a Weekly technician come out clean the yard. It looks beautiful and nice and restore it to its original look and they were DooyCalls is reliable And consistent in their meticulous handling of the removal of waste, I highly recommend them.
Response from the owner · a month ago
We're thrilled you love your clean yard! It's a pleasure serving you and your golden retrievers. Thank you for your amazing feedback; we look forward to continuing our reliable service!
kris moussette3 reviewsiTotal number of Google reviews kris has written across all businesses on Google Maps, not just this one.
That's fantastic to hear! We're thrilled you found our service great and reliable. We're always here and ready to help whenever you need us. Thanks for the wonderful feedback!
Jill GisholtLocal Guide · 17 reviewsiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
Thank you for the kind review! We’re glad to hear you’ve had a consistently positive experience with our team and that our service has helped keep your yard clean. We truly appreciate your continued support and the opportunity to serve you!
