Veterinarian · Roseville, CA · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%88+21.3Value 14%91+12.9Replies to reviews 7%30+2.1Craft & service penalty93−0.7Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 40 veterinary techniciansiPosition by Experts Score among all companies we track in this category. · better than 74%
4.8★★★★★409 Google reviews · 24 photos
92%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Douglas Boulevard Veterinary Clinic 4.8 out of 5 based on 409 reviews, with the owner responding to 56% of feedback. Customers frequently praise the staff’s kindness, thoroughness, and clear communication regarding treatment options and pricing. Recurring themes highlight patient care for anxious animals and fair costs for procedures like neutering or surgery. However, some low-star reviews criticize the clinic for poor follow-up communication, long wait times for appointments, and high prices relative to the service received.
Google rating: 4.8 out of 5 from 409 reviews (92% five-star).
Reviews on this page: 409 Google reviews (270 with written comments, 28 with photos).
Owner responses: the business replied to 56% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
This companyVeterinary Technicians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Douglas Boulevard Veterinary Clinic: 88/100 on this factor. Category median: 83.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Douglas Boulevard Veterinary Clinic: 88/100 on this factor. Category median: 78.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Douglas Boulevard Veterinary Clinic: 93/100 on this factor. Category median: 90.A
93
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Douglas Boulevard Veterinary Clinic: 91/100 on this factor. Category median: 87.A
91
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Douglas Boulevard Veterinary Clinic: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Douglas Boulevard Veterinary Clinic: 30/100 on this factor. Category median: 49.D
30
Bar = this company · dark tick = category median.
Star ratings
409 Google reviews we collected
4.8of 5
5 stars37792%
4 stars184%
3 stars41%
2 stars31%
1 star72%
Praise vs complaints
Phrases our text analysis found in 270 written reviews
97%praise
Praise35497%
Complaints123%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price1021%
Reasonable3675%
Overpriced12%
Not sure12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude15242%
Would recommend4813%
Quality & results4412%
Speed & response3610%
Communication3610%
Honesty & trust267%
Price & value247%
What customers talk about
We read 270 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…s and would absolutely recommend this hospital to anyone looking for compassionate, thorough, and reasonably priced veterinary care.…”
“I truly appreciate everything you did for us and would absolutely recommend this hospital to anyone looking for compassionate, thorough, and reasonabl…”
“Stay away from this place.”
“They were incredibly thorough and genuinely made me feel like my dog was in good hands.”
“Overall a horrible experience.”
“The vet office took them in, right away, and their procedure went smoothly.”
“They checked on him numerous times to make sure he was okay, and they took the time to explain everything to me in detail and answer all of my questions.”
“I trusted them in the past with my 19 years "puppy" who unfortunately crossed the bridge over a year ago, and now they are our clinic and Vet of choic…”
“…end this hospital to anyone looking for compassionate, thorough, and reasonably priced veterinary care.…”
“I don't feel ripped off.”
People customers mention
Foster26 reviews
Blvd14 reviews
Chu9 reviews
Schwab8 reviews
Kelsey8 reviews
Flanagan7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Douglas Boulevard Veterinary Clinic for 1 kind of job. Pick one to see what they paid and said.
Lisa5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We appreciated the time and attention given by Douglas Blvd Vet Clinic.
L & L Ando
jodyLocal Guide · 48 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Got my rescue kitty's during 2020 and had to get them neutered. The vet office took them in, right away, and their procedure went smoothly. The office is now open for office visits. Had the opportunity to take our dog in to meet Dr. Foster, and what an awesome doctor. My pup loved him so much we decided to introduce our cats to him. So far, so good
Cris8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Staff is caring and responsive. We have 4 pets that have been in the care of Douglas Veterinary and we have been happy with all of their treatments over the years.
Lauri9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Dr. Schwab is most caring and thorough vet. Our kitty is very scared but she does well with Dr. S who is so careful with her.
Reasonable priceService not listed
Jorgeiow20192 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Fair prices. The nurses and doctors will treat your pets with care and gentle. It’s a great place
Reasonable price
CCBLocal Guide · 58 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I’m very grateful for the care my dog received at Douglas veterinary hospital. They were incredibly thorough and genuinely made me feel like my dog was in good hands. They checked on him numerous times to make sure he was okay, and they took the time to explain everything to me in detail and answer all of my…
We appreciated the time and attention given by Douglas Blvd Vet Clinic.
L & L Ando
Response from the owner · 2 weeks ago
Thank you for sharing your experience with Douglas Blvd Vet Clinic, Lisa. We're happy to know our team's efforts were appreciated. We look forward to welcoming you and your pets back in the future!
jody scheneckerLocal Guide · 48 reviewsiTotal number of Google reviews jody has written across all businesses on Google Maps, not just this one.
Got my rescue kitty's during 2020 and had to get them neutered. The vet office took them in, right away, and their procedure went smoothly. The office is now open for office visits. Had the opportunity to take our dog in to meet Dr. Foster, and what an awesome doctor. My pup loved him so much we decided to introduce our cats to him. So far, so good
Response from the owner · 3 years ago
jody, thank you so much for the kind words! We will be sure to share them with the team. We are so happy to have you in the Douglas Boulevard Veterinary Clinic family! 🐾
Cris N8 reviewsiTotal number of Google reviews Cris has written across all businesses on Google Maps, not just this one.
Staff is caring and responsive. We have 4 pets that have been in the care of Douglas Veterinary and we have been happy with all of their treatments over the years.
Response from the owner · 3 weeks ago
Cris, we're so pleased to hear that you've been happy with the care your pets have received at Douglas Veterinary. Thank you for trusting us with their health over the years.
Lauri Beltrand9 reviewsiTotal number of Google reviews Lauri has written across all businesses on Google Maps, not just this one.
Dr. Schwab is most caring and thorough vet. Our kitty is very scared but she does well with Dr. S who is so careful with her.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a year ago
Thank you, Lauri, for your thoughtful feedback. We’re pleased to know that Dr. Schwab’s care and attention have positively influenced your kitty’s experience. Your insights are invaluable to us and motivate our commitment to ensuring fair and compassionate care for all our patients.
Jorgeiow2019 Barrera2 reviewsiTotal number of Google reviews Jorgeiow2019 has written across all businesses on Google Maps, not just this one.
Fair prices. The nurses and doctors will treat your pets with care and gentle. It’s a great place
Price assessment: Reasonable price
Response from the owner · 3 weeks ago
Thank you for sharing your experience! We're happy to hear you found our team gentle and our prices fair. We look forward to serving you and your pets in the future.
CCB 1979Local Guide · 58 reviewsiTotal number of Google reviews CCB has written across all businesses on Google Maps, not just this one.
I’m very grateful for the care my dog received at Douglas veterinary hospital. They were incredibly thorough and genuinely made me feel like my dog was in good hands. They checked on him numerous times to make sure he was okay, and they took the time to explain everything to me in detail and answer all of my questions. The surgery was also very fairly priced, which I really appreciated.
Thank you to the entire staff for taking such great care of my boy and to Dr. Foster for giving me peace of mind throughout the whole process. I truly appreciate everything you did for us and would absolutely recommend this hospital to anyone looking for compassionate, thorough, and reasonably priced veterinary care.
Response from the owner · a month ago
Thank you for sharing your experience with Douglas Veterinary Hospital. We're glad to know that our team, including Dr. Foster, provided thorough and compassionate care for your dog. It's wonderful to hear that you felt informed and supported throughout the process. We appreciate your recommendation and look forward to being here for you and your pet in the future.
Laura Lane-wellsLocal Guide · 108 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
This place takes great care of my animals. They are very patient and really care about all of my pets.
Response from the owner · 2 years ago
Hi Laura! Thank you so much for sharing your feedback. On behalf of the team at Douglas Boulevard Veterinary Clinic, we are so happy that you had a great experience with us and that we could get your pets all taken care of.
Lily Garcia4 reviewsiTotal number of Google reviews Lily has written across all businesses on Google Maps, not just this one.
All of the staff is very kind, caring, professional, and knowledgeable. Dr. Flanagan was wonderful throughout a very challenging situation with our pup. We really appreciated her support and guidance.
Response from the owner · 2 months ago
Jenna, thank you for your kind words! We're glad to hear that our team, especially Dr. Flanagan, could provide the support and guidance you needed during a challenging time with your pup. We look forward to continuing to care for your pet.
Kasey Avery1 reviewiTotal number of Google reviews Kasey has written across all businesses on Google Maps, not just this one.
Dr. Flanagan and TK are amazing and take such good care of my tough German shepherd!! She’s a handful and they are so sweet and loving towards her. I appreciate being able to have great people who love on my dog take care of her.
Price assessment: Great price
Services: Large animals
Response from the owner · 2 months ago
Kasey, thank you for your kind words about Dr. Flanagan and TK. We're happy to hear they make your German shepherd's visits so positive. We appreciate your trust in our care!