How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%47+3.3Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREDrain Man Plumbing, Inc
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 120 plumbers · 5.0★ from 658 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Drain Man Plumbing, Inc for 8 kinds of job.
Drain Man Plumbing, Inc for plumbing pipe repair
Clear ✕All 55 Google reviews tagged “Plumbing pipe repair” · showing 40
I have used Elliott and Drainman plumbing for years for my rental property and for my own home today was for my rental to help my tenants connect a gas dryer and for the other tenants to replace a very old CLAWFOOT faucet, which was quite tricky . Elliott is an expert in his craft, professional, honest and…
Chris was on time and completed the work very quickly, so the water didn't remain off for long. Pleasant person to work with. Highly recommend Drain Man plumbing.
Drain Man Plumbing is the absolute best - they are on time, professional, fair priced, and great to deal with. I can always trust them to do an excellent job - wouldn't use anyone else!
DrainMan is an excellent company. I have always had excellent response and excellent service from them.
My husband and I are very pleased with the promptness and professionalism of Drain Man plumbing. We have called them multiple times and they are courteous and work hard to solve any plumbing issues.
Love these guys! Great service as always
Elliott was professional, Knowledgeable, and his prices were reasonable for the work done. He was honest, clear in what needed to be done and equally as honest in what didn't need to be done. I would not hesitate to use him again and i highly recommend him for any plumbing repairs.
The plumber was respectable and very efficient.
Chris came out and was so friendly and knowledgeable. Diagnosed and fixed our issue fast. Great Guy.
On time. Reasonable rates. Professional knew what to do when problem occurred. Happy with them.
Elliot was quick to respond to a water line leak at my house while I was away on vacation. He was completely professional and thorough, sending me videos and photos of the issue. The fix turned out to be easier than I expected, it was done quickly and a very reasonable price. I will absolutely have Elliot do future plumbing work. Thank you so much Elliot!
I couldn't be a bigger fan of Drain Man. He's THE MAN. Quick response, shows up on time, great scheduling features, and above all, the best service. I've worked with a lot of plumber mans, but none of them compare to DRAIN MAN.
A few years ago, I came home from an out-of-town trip to find that the water main shut off started dripping when I turned it back on. I was afraid it could turn into a flood, so Elliot made an emergency visit & stopped the leak. Recently, and after getting an estimate, Tyler did the work and replaced 5 shut off…
Drain man is the best! They respond quick, are on time and very reasonable!
This was my second use of Drain Man Plumbing. I would never use any other. The repairman, Chris, was so professional and so friendly and did a fantastic job, going beyond what any other company has done in the past. You can feel very confident in choosing this company!!
Tyler Caldwell is wonderful! He quickly located the root of the leaking problem, and patiently explained problems and steps to resolve them. Very professional! Can’t be happier with his service!
Chris was patient with me when trying to explain the problem and when I stumbled on finding the correct word to describe it. I felt comfortable talking to him. Thanks!
Called due to the emergent nature of the incident, they were able to come out that day and partly resolve the issue and provide solutions for further resolution. Very professional, timely, and good communication.
This is a great company. They always do a great job and their pricing is extremely competitive.
I continue to be grateful for finding Drainman Plumbing. Elliot is honest and fair in his pricing. He gives a full explanation of the job, solution, and various scenarios that can influence the cost so there are no surprises. Elliot and his crew do what is needed to do the job right without scaring me into doing…
Drain Man Plumbing has always been quick to meet my needs and does an excellent job. I highly recommend this company
Amazing customer service, timely and professional! I highly recommend this company!
Elliot and Dillon at Drain Man were a pleasure to deal with. Great communications over email. Professional, efficient and helpful service on the day. Moreover, very happy to mask inside this vulnerable household. Highly recommend and we're grateful to have a new local business to stick with.
Chris from Drain Man helped us find out why we were having a leak problem with our dishwasher. It took some detective work to find and resolve the problem. He also replaced some pipes under our kitchen sink. Chris was personable, professional and reasonably priced. I would highly recommend him.
My first telephone message was missed, but a later one and a text were responded to quickly and professionally. They couldn't have been more agreeable and efficient. They scheduled an appointment the next day, arrived on time and handled the call extremely well. I was surprised at the cost, the people who…
Dillon was extremely professional, very helpful, knowledgeable and offered several suggestions. If I could rate them higher than five I would. Highly recommend to anyone and definitely plan on keeping them for any future needs.
The Men In This Business Are Fabulous, Articulate and Well Versed In Their Plumbing Profession...!!!
My friend referred Elliot and his team. These guys not only did a fast and amazing job, but they were very helpful, knowledgeable and just all around family oriented people. Prices are cheaper than anywhere else and they got the job done faster than any other of the 15 companies I called. I'm very thankful we went…
Removed and replaced old drain line. Courteous and professional
Great job connecting our sink to our septic system. Tyler was professional and the work looks good. He communicated clearly and cleaned up as well. We would definitely call the drain man again in the future!
great communication and quick response time. So impressed by the quality of the work. I am so happy with them that I have been recommending them to all my family and friends.
Drain Man plumbing has performed a few service calls for me and each time they were responsive, professional, and performed quality work at a reasonable price. Highly recommended.
Tyler did a great job fixing the water supply to our upstairs bathroom. He was knowledgeable and friendly. I prefer smaller locally owned companies like theirs. Tyler explained our options and the price was reasonable. I highly recommend these guys!
We have had The Drain Man company perform work on two occasions at our house. All of the employees are friendly, knowledgeable, punctual, and professional. Highly recommend for all plumbing issues, large or small.
Chris started by explaining to me about how he was going to provide the best service at the best rate. I explained the issue and showed Chris where the issue was and he quickly got to work. He fixed the drain on my tub as well as some of the hardware. The leak is gone after YEARS of battling it and trying to fix it…
Tyler removed leaky garbage disposal and electrical wiring.and replaced basket strainer and new pipes under the sink. He left the sink clean and in good working order.
Tyler was awesome as usual. Installed new faucet and helped order part for shower. Very pleased.
Three different specialists have worked at my house and all have been spectacular. What really resonates with me is how well Elliott's employees talk about him.
Incredibly friendly and reliable. I’ll never use a different plumbing company again!
1) Answered the phone on first call. Unheard of today. 2) Sent text and email confirmation of appointments immediately. 3) Arrived in the timeframe they said they would be there. 4) Made repair and very professional. Highly recommend.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 55 | $353–$1.2k |
| Toilet repair | 52 | $227–$606 |
| Drain cleaning | 51 | $227–$554 |
| Faucet installation | 41 | $305–$986 |
| Plumbing leak detection | 39 | $124–$633 |
| Faucet repair | 37 | $205–$607 |
| Water heater installation | 30 | $1.2k–$2.4k |
| Toilet installation | 27 | $554–$1.4k |
