Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Drain Man Plumbing, Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%47+3.3Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Drain Man Plumbing, Inc

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 120 plumbers · 5.0★ from 658 Google reviews

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Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Drain Man Plumbing, Inc is better than 99% of plumbers.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Drain Man Plumbing, Inc is better than 100% of plumbers.A
100
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Drain Man Plumbing, Inc is better than 100% of plumbers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Drain Man Plumbing, Inc is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Drain Man Plumbing, Inc is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Drain Man Plumbing, Inc is better than 47% of plumbers.C
47

Reviews for your job

Customers hired Drain Man Plumbing, Inc for 8 kinds of job.

Drain Man Plumbing, Inc for sewer cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$317–$606
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#26 / 65
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Sewer cleaning”

Brian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

I have used Elliott and Drainman plumbing for years for my rental property and for my own home today was for my rental to help my tenants connect a gas dryer and for the other tenants to replace a very old CLAWFOOT faucet, which was quite tricky . Elliott is an expert in his craft, professional, honest and…

Reasonable priceFaucet installationToilet installationWater heater installation+ Responsiveness+ Punctuality+ Quality
ChristopherLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Drain Man Plumbing has been a true hero to my wife and I. Chris showed up only a couple of days after I called and lugged his heavy duty drain router down into my basement, clearing the problem in short order. I can say for sure that I will ONLY call Drain Man Plumbing for any further plumbing issues.

Sewer cleaning+ Responsiveness+ Punctuality+ Quality
Phyllis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Elliot is professional, responsive and fair, and his employees are excellent. Highly recommend.

Faucet installationToilet installationFaucet repair+ Responsiveness+ Punctuality+ Quality
Donalee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The most professional, genuine company to work with. They are truly invested in their customers well-being and comfort. Thank you for a great service call! I am truly blessed and grateful.

Toilet repairSewer cleaningDrain cleaning+ Responsiveness+ Punctuality+ Quality
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very Professional company. Chris did an excellent job clearing out tree roots from our sewer line. Top notch service!

Sewer cleaning+ Responsiveness+ Punctuality+ Quality
Mina year ago★★★★★

Rating only, no written review.

Great priceSewer cleaning
Bob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Sewer cleaningFaucet installation

Price

$351-25% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 56%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair55$353–$1.2k
Toilet repair52$227–$606
Drain cleaning51$227–$554
Faucet installation41$305–$986
Plumbing leak detection39$124–$633
Faucet repair37$205–$607
Water heater installation30$1.2k–$2.4k
Toilet installation27$554–$1.4k

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