Experts Reviews · Company report
Drain Man Plumbing, Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%47+3.3Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Drain Man Plumbing, Inc

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 120 plumbers · 5.0★ from 658 Google reviews

Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Drain Man Plumbing, Inc is better than 99% of plumbers.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Drain Man Plumbing, Inc is better than 100% of plumbers.A
100
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Drain Man Plumbing, Inc is better than 100% of plumbers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Drain Man Plumbing, Inc is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Drain Man Plumbing, Inc is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Drain Man Plumbing, Inc is better than 47% of plumbers.C
47

Reviews for your job

Customers hired Drain Man Plumbing, Inc for 8 kinds of job.

Drain Man Plumbing, Inc for sump pump installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Sump pump installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 23

All 14 Google reviews tagged “Sump pump installation”

Brian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

I have used Elliott and Drainman plumbing for years for my rental property and for my own home today was for my rental to help my tenants connect a gas dryer and for the other tenants to replace a very old CLAWFOOT faucet, which was quite tricky . Elliott is an expert in his craft, professional, honest and…

Reasonable priceFaucet installationToilet installationWater heater installation+ Responsiveness+ Punctuality+ Quality
Music2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I absolutely recommend anyone who needs any help with plumbing Elliott is very respectful to his customers need and extremely reasonable 🙏

Garbage disposal installationPlumbing leak repairFaucet repair
Anne7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

They are tops on my list to call if I have plumbing problems! They returned my call within a few hours of leaving a non-urgent message and showed up timely. Friendly, courteous and thorough!

Sump pump installation+ Responsiveness+ Punctuality+ Quality
doreen11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Diagnosis and troubleshooting of a significant drain issue. Knowledgeable, professional and treated my questions with concern and easy to understand language. Definitely a top-notch business. Would not call anyone else!

Toilet installationSump pump installation
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Elliott called me back promptly, and gave me a very timely and convenient appointment for a sump pump replacement. Communication was great, I had a confirmation text and e-mail within a minute. Chris was assigned for my appointment. He was on time, pleasant, knowledgeable and told me everything I needed to know. The…

Sump pump installation+ Professionalism
Chris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are the best, Responsive, On Time, Efficient, Quality Service and Products at Fair Prices.

Sump pump installation+ Responsiveness+ Punctuality+ Quality
Naomi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Was very hard working was very respectful.Work was done very well, clean up after them self.Price was reasonably.Was very happy with there work.I would refer them any family member.Great work.

Sump pump installation+ Responsiveness+ Punctuality+ Professionalism
Sherri1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have had The Drain Man company perform work on two occasions at our house. All of the employees are friendly, knowledgeable, punctual, and professional. Highly recommend for all plumbing issues, large or small.

Plumbing leak detectionPlumbing pipe repairSump pump installation+ Responsiveness+ Punctuality+ Quality
Tom1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Waterheater died. They came with a temporary 10gal unit quickly. A new tankless system was installed two days later. Thanks to Elliot and the crew.

Sump pump installationWater tank installation+ Responsiveness+ Punctuality+ Quality
Donna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Drainman and his team: Reliable, reasonable, knowledgeable, courteuos. All the tools to get the job done efficiently and professionally! Im a Very happy customer and highly recommend the Drainman Team.

Faucet installationSump pump installation
Regine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Dillon is nice, professional and knowledgeable. The problem was identified and fixed. His boss Elliot was available when there were questions. They make a good team of plumbers. Their hourly rate was fair.

Toilet installationToilet repairSump pump installation+ Responsiveness+ Punctuality+ Quality
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Sump pump installation+ Responsiveness+ Punctuality+ Quality
Christine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Sump pump installation+ Responsiveness+ Punctuality+ Quality
Bob4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Faucet installationFaucet repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality

Price

$351-25% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 56%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair55$353–$1.2k
Toilet repair52$227–$606
Drain cleaning51$227–$554
Faucet installation41$305–$986
Plumbing leak detection39$124–$633
Faucet repair37$205–$607
Water heater installation30$1.2k–$2.4k
Toilet installation27$554–$1.4k

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