How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%47+3.3Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREDrain Man Plumbing, Inc
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 120 plumbers · 5.0★ from 658 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Drain Man Plumbing, Inc for 8 kinds of job.
Drain Man Plumbing, Inc for toilet repair
Clear ✕All 52 Google reviews tagged “Toilet repair”
As always, got an appointment within a short period, diagnosed the issue and made the repair. Not too expensive, either. Have used multiple times for various plumbing issues and always happy
Always provides excellent service and advice to resolve problems!
Great service. On time. And I recommend to all my friends and family!
DrainMan is an excellent company. I have always had excellent response and excellent service from them.
Drain Man Plumbing review Update 09/04/2025 - Excellent service as usual. Thank you Elliott! Our water heater stopped working on Thursday night. A different company that installed the water heater in 2020 didn’t return any of my phone calls, so I called Elliott, the owner of Drain Man Plumbing, at 8:10 AM Friday…
I was throughly impressed with Drain Man Plumbing from start to finish. Super fast response times for quotes and service. The crew was amazing, friendly, professional and a pleasure to work with. A couple small issues came up during the install, but they adapted and rectified the situation without missing a beat.…
Elliot Voleshen is the consummate "house call pro!" So personable and professional. He diagnosed our problem and proceeded to fix it. There are not enough superlatives to convey how pleased we are with his work. Makes me wish I had other plumbing issues to use his Drain Man services again. (Well, not really, but he…
prompt, efficient, courteous, professional
I am so happy that this company is in our area. I HAD a shower that dripped and a toilet that was constantly running. Not any more! Chris was here on time, the work efficent and clean. He gave me options for the shower repairs that made it affordable for my family budget. He is a certified Navien technician…
Repair leaking toilet.
Elliot went above and beyond a fix of a toilet problem with advice on improving hot water circulation in our home and winterization tips. What a nice guy! Thanks Elliot!
Tyler at drain man is literally the best. Just saved me from a leaky toilet into my kitchen this past week. They do it all, are stunningly honest, kind, and caring. Cannot recommend them enough, don’t waste your time other places
This is my new plumber, period. Very kind and understands how to communicate with deaf customers. And did a great job. Will definitely use him and recommend him.
Drain Man Plumbing has been my goto plumbing contractor for the past four years. I highly recommend them for your residential needs.
Elliott and crew did the rough in plumbing for my addition. They were professional, courteous, efficient and really knowledgeable. I have found my plumber for life. I highly recommend using them.
Elliot and Tyler were responsive, communicative, helpful, and a delight to work with. Helped with a tricky toilet situation and some weird gas line stuff. Looking forward to recommending them to everyone I know!
This was my second use of Drain Man Plumbing. I would never use any other. The repairman, Chris, was so professional and so friendly and did a fantastic job, going beyond what any other company has done in the past. You can feel very confident in choosing this company!!
Requested repair yesterday- came today. Repaired in 45 minutes. Great job
Incredible customer service. Easy to communicate with and ready to go the extra mile to make sure the job is done with excellence. Highly recommended.
They are polite and quick at what they do. Best is work guaranteed for 1 yr IF any issues!!
They were beyond wonderful!! Polite, great communication. They showed up on time. Excellent work. Kind and friendly. I really can't say enough good things about them!!!
Broke the arm for the float - called Elliot and Chris was there to fix it in about an hour! We can always count on them to be responsive and get the job done quickly. With a toilet-training toddler in the house, there would definitely be a problem if it wasn’t fixed quickly. Chris was quick, cleaned up all the…
Came over immediately to fix toilet in an emergency situation.
Elliott & his team have always been the best, and top notch! I have had Drain Man plumbing for both Major Repair and Minor Repairs for close to 20 years… They address the problem right out of the gate. I highly recommend Drain Man Plumbing for any repair needed for the list above. They can be trusted to get the job done right the first time…... Janski
The most professional, genuine company to work with. They are truly invested in their customers well-being and comfort. Thank you for a great service call! I am truly blessed and grateful.
Tyler was AWESOME! very personable and friendly. Everything was spotless when he left. Will definitely have them back to do more!!!
Drain Man Plumbing also did winterizing and a full plumbing inspection. I particularly like the friendly service and responses
Tyler did a great job fixing the water supply to our upstairs bathroom. He was knowledgeable and friendly. I prefer smaller locally owned companies like theirs. Tyler explained our options and the price was reasonable. I highly recommend these guys!
The toilet in the downstairs bathroom started to make a loud noise, kept running during the night, and had started to leak. I was very upset, and in the morning, I called Drain Man, highly recommended by a friend. Elliot had a plumber at my house in 2 hours! Tyler did an excellent job! There was a failed supply…
Great guys!
Excellent work by Tyler!!
Tyler Caldwell was FANTASTIC!!! Highly recommend him and Drain Man plumbing
Elliott was able to come out the same day we called him to help replace the shut-off valve on our toilet. He was quick, knowledgeable, and explained what he was doing every step of the way. Would definitely recommend using Drain Man Plumbing!
Quick response! Tyler did an awesome job!!
Dillon is nice, professional and knowledgeable. The problem was identified and fixed. His boss Elliot was available when there were questions. They make a good team of plumbers. Their hourly rate was fair.
Very professional, quick response time, great price and excellent service. He is my "go to" plumber! So thankful!
Very quick and courteous. They don't overcharge or try and sell you anything you don't need. Highly recommend.
I feel totally confident with this company knowing that they know what they are doing and will fix things correctly and not over charge me. They replaced my sump pump, fixed a leaky faucet and helped diagnose an HVAC issue.
Great company
Elliot is very professional and stands behind his work. Have recommended to many friends.
Very efficient, reasonable and quickly diagnosed the issue.. will definitely use again
If you want someone trustworthy and capable, Elliot is the person to call. He is our first call when their is a plumbing issue. His prices are fair and his work is excellent.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 55 | $353–$1.2k |
| Toilet repair | 52 | $227–$606 |
| Drain cleaning | 51 | $227–$554 |
| Faucet installation | 41 | $305–$986 |
| Plumbing leak detection | 39 | $124–$633 |
| Faucet repair | 37 | $205–$607 |
| Water heater installation | 30 | $1.2k–$2.4k |
| Toilet installation | 27 | $554–$1.4k |
