iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%33+2.3Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 66 septic tank servicesiPosition by Experts Score among all companies we track in this category. · better than 48%
4.9★★★★★1,103 Google reviews · 24 photos
97%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
17%reviews answered by the owner
$340typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Reviewers highlight prompt arrivals, clear communication, and affordable pricing for services including septic tank pumping, drainfield mapping, and system repairs. Customers frequently note that technicians explain processes thoroughly and leave work areas clean. However, lower-rated reviews criticize instances of arriving late without resolving issues, damaging property during inspections, and poor back-office communication regarding permit timelines.
Google rating: 4.9 out of 5 from 1,103 reviews (97% five-star).
Reviews on this page: 1,103 Google reviews (1,043 with written comments, 48 with photos).
Owner responses: the business replied to 17% of reviews.
Most recent review: October 25, 2026.
Service: Septic Tank Service serving Rockledge, Florida.
Data from Google, last updated October 26, 2026.
Score profile vs other septic tank services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companySeptic Tank Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Drain Mechanics Plumbing & Septic: 91/100 on this factor. Category median: 91.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Drain Mechanics Plumbing & Septic: 88/100 on this factor. Category median: 87.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Drain Mechanics Plumbing & Septic: 100/100 on this factor. Category median: 95.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Drain Mechanics Plumbing & Septic: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Drain Mechanics Plumbing & Septic: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Drain Mechanics Plumbing & Septic: 33/100 on this factor. Category median: 72.D
33
Bar = this company · dark tick = category median.
Star ratings
1,103 Google reviews we collected
4.9of 5
5 stars1,06997%
4 stars121%
3 stars61%
2 stars10%
1 star151%
Praise vs complaints
Phrases our text analysis found in 1,043 written reviews
98%praise
Praise2,26298%
Complaints452%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price5547%
Reasonable6152%
Overpriced00%
Not sure22%
$340-21% vs typical septic tank services
Middle half of what 92 customers paid ($305–$393) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude67129%
Quality & results44819%
Speed & response43519%
Would recommend36516%
Communication1989%
Price & value1255%
Honesty & trust653%
What customers talk about
We read 1,043 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They sent out these two young men Billy and Will who were very knowledgeable, helpful, understanding and knew exactly what to do and by the time they…”
“Their prompt and thorough response completely helped us determine our next steps.”
“Could write a long explanation about their poor service, broke my wall septic and horrible costumer service .”
“They quickly identified an issue with the bladder tank and got to work to replace it.”
“Arrived late and the office did not reduce the charge.”
“I am one happy customer and would recommend Drain Mechanics to anyone.”
“I would avoid this company if you're looking for a decent plumber.”
“Explained what we needed and what services needed to be performed.”
“Very poor communication.”
“Thanks drain mechanic Alan coming to my house and clean my septic in 30 minutes the best service and good price”
“They were not very expensive and the scheduling process was easy.”
“He has been out to my house several times for septic related issues and each time he has been professional, honest, friendly and extremely knowledgeable.”
“all of the things we were told is because WE called the company each time and they lied every single time.”
People customers mention
Dotson101 reviews
Robert67 reviews
Raymond64 reviews
Alan60 reviews
Joey40 reviews
Fred30 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Drain Mechanics Plumbing & Septic for 8 kinds of job. Pick one to see what they paid and said.
KellyLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Called Drain Mechanics to diagnose a water heater leak. They quickly identified an issue with the bladder tank and got to work to replace it. They also replaced the pva for copper to ensure the tank was secure and stable. They were friendly, prompt and efficient. Will definitely call them again when I have plumbing needs.
Abigail6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Alan and Dammion were absolutely fantastic. They were able to diagnose my problem, give me options, and fix the issue in under 45 minutes. They were incredibly personable, funny, and kind, and I am SO grateful that they were able to help. They also made sure to test that everything worked appropriately twice before…
Paid $200–400Reasonable priceOutdoor plumbing system repair
Kirstie8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Brooke was amazing! Always goes above and beyond. I will always continue to work with Brooke. She has done everything she can to help us get funded for our system. Thank you Brooke.
Paid $2,000+Reasonable priceSeptic system installation
Steve6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Robert and Johnathan showed up on time and ready to get to work. Worked great together as a team and knocked out the job quickly, efficiently and very thorough. Answered any questions I had and explained what I should do as follow-up. Left the yard as clean as it was when they arrived with no damage to the lawn.…
Paid $200–400Reasonable priceSewer cleaning
Ariana3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Thanks drain mechanic Alan coming to my house and clean my septic in 30 minutes the best service and good price
Paid $200–400Reasonable price
WhateverLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Drain Mechanics came out and pumped my septic tank this morning. Great communication from start to finish and the pricing was affordable. The employee pumping was a very nice gentleman, very polite and courteous, also made sure my tank was completely cleaned out before he left. Sorry but don't remember his name.…
I was in the process of selling my home so I had to get a septic inspection done. In the process of all that one of the lids had gotten a hole in it so it couldn’t be filled back in with the dirt. They sent out these two young men Billy and Will who were very knowledgeable, helpful, understanding and knew exactly what to do and by the time they left, you would’ve never knew I had a hole in my backyard. I am one happy customer and would recommend Drain Mechanics to anyone.
Marianne Wogan2 reviewsiTotal number of Google reviews Marianne has written across all businesses on Google Maps, not just this one.
Scott E was the BEST. Extremely professional knowledgeable and knows his stuff. Explained what we needed and what services needed to be performed. Did repairs promptly efficiently and politely. I would recommend Scott E. For all your plumbing issues. 5 +++++ stars. Scott E. Went above and beyond !!!
Response from the owner · 2 days ago
Marianne, thank you so much! Scott E is a pro and we love hearing he went above and beyond for you. Explaining what's needed before doing the work is exactly how we want every visit to go. We'll make sure he sees this. Thanks for trusting us with your plumbing!
Jawnee SteeleLocal Guide · 8 reviewsiTotal number of Google reviews Jawnee has written across all businesses on Google Maps, not just this one.
Prompt, professional, and incredibly helpful! We needed our drainfield mapped out for a potential project. Drain Mechanics scheduled us immediately. The technician mapped everything out clearly in orange paint and took the time to explain our entire system to us. While the drainfield ended up extending a bit further than we had hoped, at least we have it properly documented now. Their prompt and thorough response completely helped us determine our next steps. Highly recommend!
Price assessment: Reasonable price
Response from the owner · 2 days ago
Jawnee, thank you for the kind words! We're glad we could get out to you quickly and get your drainfield mapped and documented. We know it ran a little farther than you hoped, but now you've got a clear picture to plan your project around. Call us anytime you're ready for the next step.
Chuck KiseLocal Guide · 19 reviewsiTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
Drain Mechanics from the beginning of the process of trouble shooting and completing the installing of a new septic system was fantastic. Skyler who determined we needed a new septic system and completed the permit application was so professional. Skylar, also, came out during the process to determine an issue that might have resulted in installing a pump system. He determined the original plan was still viable. He did no try to sale us the pump system that would have increased the cost. Maygun who coordinated construction for Drain Mechanics in the office had so much knowledge and was a great point of contact during every phase. Hunter was the foreman of the construction along with his assistant, Joseph, went beyond expectations. They were very careful avoiding our sprinkler heads. They did have to remove only one sprinkler head which was unavoidable. At every stage they were precise and very meticulous. The final cleanup was excellent. Hunter was always willing to take the time to answer any question from either me or my wife. He would make sure that we clearly understood. He had great patience. Drain Mechanics is the company to call for any septic issues, including pumping. Thank you Drain Mechanics.
Price assessment: Reasonable price
Price: $2,000+
Services: Sewer repair
Response from the owner · 2 days ago
Chuck, thank you for taking the time to write such a detailed review! Skyler, Maygun, Hunter and Joseph will all be proud to read this. We always want to recommend only what you actually need, so we're glad the original plan worked without the pump system. Hunter and Joseph take real pride in a clean job site, sprinkler heads included. Thank you and your wife for choosing us for your new system!
Ed Lucas4 reviewsiTotal number of Google reviews Ed has written across all businesses on Google Maps, not just this one.
Called Drain Mechanics to diagnose a water heater leak. They quickly identified an issue with the bladder tank and got to work to replace it. They also replaced the pva for copper to ensure the tank was secure and stable. They were friendly, prompt and efficient. Will definitely call them again when I have plumbing needs.
Kelly, thank you for the great review! We're glad we found the problem with the bladder tank fast and got your water heater set up the right way with the copper upgrade. We'll be here next time you need us!
Abigail Boles6 reviewsiTotal number of Google reviews Abigail has written across all businesses on Google Maps, not just this one.
Alan and Dammion were absolutely fantastic. They were able to diagnose my problem, give me options, and fix the issue in under 45 minutes. They were incredibly personable, funny, and kind, and I am SO grateful that they were able to help. They also made sure to test that everything worked appropriately twice before leaving and gave me contact information in case I encounter any future issues. I will be calling Drain Mechanics, and probably even requesting Alan and Dammion specifically, if I encounter any other issues. Thank you for saving my week!
Price assessment: Reasonable price
Price: $200–400
Services: Outdoor plumbing system repair
Response from the owner · 2 days ago
Abigail, this made our day! Alan and Dammion are a great team, and we love hearing they got you fixed up in under 45 minutes and still had you laughing. You're welcome to request them anytime. Thanks for letting us save your week!
Kirstie Nordquest8 reviewsiTotal number of Google reviews Kirstie has written across all businesses on Google Maps, not just this one.
Brooke was amazing! Always goes above and beyond. I will always continue to work with Brooke. She has done everything she can to help us get funded for our system. Thank you Brooke.
Price assessment: Reasonable price
Price: $2,000+
Services: Septic system installation
Response from the owner · 2 days ago
Kirstie, thank you! Brooke truly cares about every customer, and we're so glad she could help you work through funding for your system. We'll make sure she sees this. We're happy to have you with us!
Daileen Galarza4 reviewsiTotal number of Google reviews Daileen has written across all businesses on Google Maps, not just this one.
Alan and Dammion were great! They were very fast, professional, and punctual, and they called ahead before arriving. They went above and beyond by fixing a few other issues that weren’t even part of the reason I originally called them.
I really appreciate the excellent service and attention to detail. I’ll definitely be using Drain Mechanics for any future plumbing or drain issues I have. Highly recommend!
Response from the owner · a month ago
Daileen, thank you so much for the five star review! I'm glad Alan and Dammion took such great care of you. Being punctual, communicating before arrival, and taking the extra time to address a few additional issues is exactly the kind of service we want our customers to receive.
We really appreciate your recommendation and look forward to being here whenever you need us again, whether it's for plumbing, drains, or septic!
Jen Zav10 reviewsiTotal number of Google reviews Jen has written across all businesses on Google Maps, not just this one.
Tony S is an exceptional worker. He has been out to my house several times for septic related issues and each time he has been professional, honest, friendly and extremely knowledgeable. These situations stress me out but Tony and his expertise put me at ease each time. He explains what and why, making it easy for me to understand. Stand out employees are hard to find and Tony is a keeper. He is a great representative of the company. Thank you Tony!!!
Response from the owner · a month ago
Jen, thank you so much for the five star review! Knowing that Tony has earned your trust over multiple visits means a lot to our entire team. Septic issues are stressful enough, and we're glad he's been able to make the process a little easier each time.
We'll be sure Tony sees your kind words. Thank you for continuing to choose Drain Mechanics for your septic needs, and remember, we're here for your plumbing too!
