iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 10 repiping servicesiPosition by Experts Score among all companies we track in this category. · better than 67%
5.0★★★★★317 Google reviews · 24 photos
98%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$353typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers rate Drainflow Solutions & Plumbing five stars based on 317 reviews, frequently citing punctuality, professional communication, and fair pricing for services like drain cleaning, leak detection, and water heater repair. Reviewers note that technicians explain processes clearly and work efficiently. The only criticism found involves a single instance where a customer felt the cost for a leak inspection was not disclosed prior to the appointment. The owner responds to every review.
Google rating: 5.0 out of 5 from 317 reviews (98% five-star).
Reviews on this page: 317 Google reviews (273 with written comments, 8 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 23, 2026.
Service: Repiping Service serving Duarte, California.
Data from Google, last updated October 26, 2026.
Score profile vs other repiping services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyRepiping Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Drainflow Solutions & Plumbing: 97/100 on this factor. Category median: 94.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Drainflow Solutions & Plumbing: 96/100 on this factor. Category median: 91.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Drainflow Solutions & Plumbing: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Drainflow Solutions & Plumbing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Drainflow Solutions & Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Drainflow Solutions & Plumbing: 100/100 on this factor. Category median: 89.A
100
Bar = this company · dark tick = category median.
Star ratings
317 Google reviews we collected
5.0of 5
5 stars31298%
4 stars41%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 273 written reviews
100%praise
Praise671100%
Complaints30%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3245%
Reasonable3854%
Overpriced00%
Not sure11%
$353-10% vs typical repiping services
Middle half of what 54 customers paid ($158–$529) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response14121%
Staff & attitude13921%
Quality & results11517%
Would recommend10516%
Communication6610%
Price & value649%
Honesty & trust447%
What customers talk about
We read 273 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They work clean and fast and I would recommend Drainflow Solutions & Plumbing to anyone who has plumbing issues.”
“Uzzi came out to fix my slow drain and flush my water heater to help it last longer.”
“They were professional, honest, and very upfront annd reasonable about pricing.”
“Great job, easy to have around, and, he was excellent at communicating, keeping us informed each step of the way!”
“Highly recommend them and will definitely use them again for any future plumbing needs!”
“We had a great experience, he answered all of our questions and even let us know what was wrong with the plumbing.”
“His pricing was very fair, and the quality of his work exceeded my expectations.”
“It is such a blessing to be able to truly depend on a highly skilled and reliable plumber.”
People customers mention
Uzziel45 reviews
Kevin9 reviews
Altadena3 reviews
Ambriz3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Drainflow Solutions & Plumbing for 8 kinds of job. Pick one to see what they paid and said.
Yvonne8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Had a great experience! Kevin helped fix both my dishwasher and toilet, and I couldn’t be happier with their service. They were professional, honest, and very upfront annd reasonable about pricing. Highly recommend them and will definitely use them again for any future plumbing needs!
Paulette2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
I had a quick response for this service. They were professional and skilled to evaluate my drainage issue. Very trustworthy.
Paid $400–600Reasonable priceDrain cleaning
Steve7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Kevin came out (almost on time, but he stayed in touch). He cleaned the shower drain pretty quickly, answered my many questions, checked the drain pipe from in the crawl space.
Explained pricing up front. No up selling or pitching. Happy with the job, the work, and Kevin, and will use them again.
Paid $1–200Great priceDrain cleaning
Richard3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Best service, best price on time can't say enough. Good things about these guys. Family owned, won't call anybody else for my plumbing needs. Except them period they're the best.
Paid $1–200Great price
Matthew14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Super fast response, and excellent, friendly service! Uzzi is the best - I can highly recommend him!
Mary1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great service! Kevin is extremely knowledgeable and professional, and he took the time to explain everything thoroughly. I’m very happy with the experience and would highly recommend his service!
Had a great experience! Kevin helped fix both my dishwasher and toilet, and I couldn’t be happier with their service. They were professional, honest, and very upfront annd reasonable about pricing. Highly recommend them and will definitely use them again for any future plumbing needs!
Price assessment: Reasonable price
Price: $200–400
Services: Toilet repair, Drain cleaning
Response from the owner · a week ago
Yvonne, thank you so much for the wonderful review and for recommending us! We’re glad Kevin was able to help with both your dishwasher and toilet, and that you appreciated our honest, upfront pricing and professional service. We truly appreciate your support and look forward to helping you again whenever you need plumbing service in the future.
Coleen Garcia3 reviewsiTotal number of Google reviews Coleen has written across all businesses on Google Maps, not just this one.
Thank you, Coleen, for the wonderful review and for calling us “top tier” — that truly means a lot to our team. We’re so glad we could deliver a great experience, and we appreciate your support. We look forward to serving you again anytime you need us.
Beverly Chenault1 reviewiTotal number of Google reviews Beverly has written across all businesses on Google Maps, not just this one.
Water heater repair. Fast service appreciated. Fair & honest service.
Price assessment: Reasonable price
Price: $400–600
Response from the owner · a month ago
Thank you, Ram, for the kind words and for choosing us for your water heater repair. We’re glad you appreciated the fast, fair, and honest service, and we’ll be sure to share your feedback with the team. We look forward to helping you again whenever you need us.
Eddie Ornelas1 reviewiTotal number of Google reviews Eddie has written across all businesses on Google Maps, not just this one.
Thank you, Eddie, for the kind words and 5-star review. We’re glad to hear you found our team professional, fast, and competitively priced—that’s exactly the experience we aim to provide. We appreciate your support and hope to help you again whenever you need us.
J Co1 reviewiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Drainflow Solution & Plumbing was professional and the work they did was more than sufficient. They work clean and fast and I would recommend Drainflow Solutions & Plumbing to anyone who has plumbing issues. Fantastic experience.
Thank you, J Co, for the wonderful review and recommendation. We’re glad to hear our team was professional, worked cleanly and quickly, and delivered a fantastic experience. We truly appreciate your support and look forward to helping you again whenever you need plumbing service.
Paulette Large2 reviewsiTotal number of Google reviews Paulette has written across all businesses on Google Maps, not just this one.
I had a quick response for this service. They were professional and skilled to evaluate my drainage issue. Very trustworthy.
Price assessment: Reasonable price
Price: $400–600
Services: Drain cleaning
Response from the owner · a month ago
Thank you, Paulette, for taking the time to share your experience. We’re glad our team was able to respond quickly and provide a professional, trustworthy evaluation of your drainage issue. We truly appreciate your kind words and hope you’ll reach out again if you ever need us in the future.
Steve Bass7 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Kevin came out (almost on time, but he stayed in touch). He cleaned the shower drain pretty quickly, answered my many questions, checked the drain pipe from in the crawl space.
Explained pricing up front. No up selling or pitching. Happy with the job, the work, and Kevin, and will use them again.
Price assessment: Great price
Price: $1–200
Services: Drain cleaning
Response from the owner · a month ago
Steve, thank you for the wonderful review and for highlighting Kevin’s service. We’re glad he was able to clear the shower drain quickly, keep you updated, and explain the pricing upfront without any upselling. We truly appreciate your trust and look forward to helping you again whenever you need us.
Richard Taylor3 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Best service, best price on time can't say enough. Good things about these guys. Family owned, won't call anybody else for my plumbing needs. Except them period they're the best.
Price assessment: Great price
Price: $1–200
Response from the owner · a month ago
Richard, thank you so much for the kind words and for trusting us with your plumbing needs. We’re glad to hear our on-time service, fair pricing, and family-owned approach made a great impression. We truly appreciate your support and look forward to helping you again whenever you need us.
Sean Daley5 reviewsiTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Thank you, Sean, for the kind words and 5-star review. We’re glad to hear Kevin was easy to work with and efficient throughout your service. We appreciate your support and hope you’ll call us again anytime you need plumbing help.
