iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%97+25.3Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 66 septic tank servicesiPosition by Experts Score among all companies we track in this category. · better than 86%
5.0★★★★★57 Google reviews · 23 photos
98%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$529typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently highlight rapid response times, including same-day and emergency availability, along with thorough inspections using camera equipment. Reviewers note clear communication regarding pricing and options, as well as detailed explanations of the work performed. The sole lower-rated review mentions an inability to clear a specific clog, though the technician was otherwise well-regarded for professionalism and knowledge.
Google rating: 5.0 out of 5 from 57 reviews (98% five-star).
Reviews on this page: 57 Google reviews (52 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 24, 2026.
Service: Septic Tank Service serving Mankato, Minnesota.
Data from Google, last updated October 28, 2026.
Score profile vs other septic tank services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
DrainLab ServicesSeptic Tank Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DrainLab Services: 96/100 on this factor. Category median: 91.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DrainLab Services: 97/100 on this factor. Category median: 87.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DrainLab Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DrainLab Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 72.–
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Bar = this company · dark tick = category median.
Star ratings
57 Google reviews we collected
5.0of 5
5 stars5698%
4 stars00%
3 stars12%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 52 written reviews
98%praise
Praise16098%
Complaints32%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1345%
Reasonable1138%
Overpriced00%
Not sure517%
$529+23% vs typical septic tank services
Middle half of what 16 customers paid ($322–$738) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response3622%
Staff & attitude3220%
Would recommend2717%
Communication2515%
Quality & results2213%
Price & value117%
Honesty & trust106%
What customers talk about
We read 52 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Was there within an hour and took care of the problem.”
“If you have a slow or clogged drain and are looking for someone who is reliable, professional, and honest, Weston at DrainLab Services NEEDS to be you…”
“Probably the best service professional I’ve ever dealt with.”
“I highly recommend Weston and DrainLab to anyone needing drain service!”
“Came out on a Saturday very helpful and explained everything very well.”
“Weston came and made a thorough inspection of the possible problem, and used his camera equipment to check anything that looked damaged.”
“Weston spent a great deal of time attempting to clear our bathroom sink drain and was successful in getting it partially cleared.”
“He is personable, thorough, honest, and a hard worker!”
People customers mention
Weston19 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired DrainLab Services for 3 kinds of job. Pick one to see what they paid and said.
MMichael3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Weston came and made a thorough inspection of the possible problem, and used his camera equipment to check anything that looked damaged. After not finding anything that looked to be wrong, he checked other possible things that could have caused the sewer odor. He did clean some debris out of one line and that…
NNicholas3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Weston was very through, efficient with his time, and informative throughout the whole process of clearing my main drain of roots! 10/10 would recommend him!
TTammy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Weston does AMAZING work!!! He is personable, thorough, honest, and a hard worker! He explained all aspects of our fix and offered us different options. Definitely would recommend him for any drainage issues!
RRyan3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Weston was very knowledgeable and able to problem solve our issue in no time. He went above and beyond with our issue and helped us understand what we can do as routine maintenance going forward.
Outside of the work he did for us he also helped me understand things we can do in the future to make our home systems…
CCristina2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I called DrainLab after being referred by another business that didn’t offer the services I needed. My phone call was answered right away and I was able to get same day service on a Saturday not long after I called. Weston was straightforward right from the start about pricing, options, and his procedure. He…
Paid $600–800Reasonable priceDrain cleaning
JJonbob2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Weston from DrainLab Service was very professional, knowledgeable, and well equipped. He was able to respond very quickly and solved the problem in a timely manner. Very reasonably priced. I would recommend Weston to anyone
Weston came and made a thorough inspection of the possible problem, and used his camera equipment to check anything that looked damaged. After not finding anything that looked to be wrong, he checked other possible things that could have caused the sewer odor. He did clean some debris out of one line and that seemed to solve the problem. A job well done Weston!
Price assessment: Great price
Price: $200–400
Services: Drain cleaning, Plumbing leak detection
Response from the owner · 5 days ago
Thanks so much for the great review, Mike! It was a pleasure meeting you, and I'm glad we were able to track down a possible source of that sewer odor! I will say, that steep roof of yours almost had me needing to clean out my own pants! 😂 Thanks again for trusting DrainLab, and don't hesitate to reach out if you need anything!
S
shqdk shqdk2 reviewsiTotal number of Google reviews shqdk has written across all businesses on Google Maps, not just this one.
Probably the best service professional I’ve ever dealt with. Highly recommend!
Price assessment: Great price
Services: Plumbing leak detection
Response from the owner · 4 days ago
Thank you so much for the great review! I really appreciate you taking the time to share your experience. I take a lot of pride in providing honest, affordable service and treating every customer right. Thanks again for trusting DrainLab Services!
S
Scott Otto1 reviewiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Had an emergency sewer drain plugged. Was there within an hour and took care of the problem.
Price assessment: Great price
Services: Sewer cleaning
Response from the owner · 5 days ago
Thanks for the great review, Scott! Glad we could get out to Nicollet Public School so quickly and get everything flowing again! We really appreciate you trusting DrainLab Services to take care of the emergency. Thanks again for your support and everything you do for our local school!
T
Thomas DeikeLocal Guide · 11 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Weston from DrainLab was absolutely top-notch! He came out on very short notice, inspected my drain, and had it cleaned out in no time. Professional, efficient, knowledgeable, and first-class service from start to finish. It’s refreshing to work with someone who takes pride in what they do and gets the job done right. I highly recommend Weston and DrainLab to anyone needing drain service!
Price assessment: Great price
Services: Drain cleaning, Sewer cleaning
Response from the owner · a week ago
Thanks, Thomas! I really appreciate you taking the time to write this. I’m glad I could get out so quickly and get everything flowing again. It was great working with you—thanks for trusting me and DrainLab with your home!
C
Candy Klimpel1 reviewiTotal number of Google reviews Candy has written across all businesses on Google Maps, not just this one.
Answered my emergency call quickly. Was able to correct the problem, thoroughly and efficiently. Such a relief to have this service.
Price assessment: Reasonable price
Services: Sewer cleaning
Response from the owner · a week ago
Candy, thank you so much for the kind words. You’re such a lovely person, and it’s always a pleasure to help you. I’m glad I could be there when you needed me. Thank you for choosing DrainLab Services!
L
Lisa Boehlke4 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Came out on a Saturday very helpful and explained everything very well.
Price assessment: Great price
Price: $200–400
Services: Sewer cleaning
Response from the owner · a week ago
Lisa, thank you for the kind review! I’m glad I could come out on a Saturday, camera the sewer, explain what I found, and go over the options to address the issue. I appreciate you choosing DrainLab Services!
S
shane haugen1 reviewiTotal number of Google reviews shane has written across all businesses on Google Maps, not just this one.
He came out and was super efficient and did everything he needed to at 6 o clock at night on a Friday. This is top tier service at its finest. Give this man your business. Totally worth it. 5 stars.
Price assessment: Great price
Services: Plumbing leak detection
Response from the owner · a week ago
Thanks, Shane! I really appreciate the awesome review and the kind words. Definitely wasn't expecting to find a gorilla in the toilet tonight 😂 Glad we could get everything taken care of and get you back up and running. Thanks again for supporting DrainLab!
N
Nicholas Folkerts3 reviewsiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
Weston was very through, efficient with his time, and informative throughout the whole process of clearing my main drain of roots! 10/10 would recommend him!
Price assessment: Reasonable price
Price: $800–1,000
Services: Drain cleaning, Sewer cleaning
Response from the owner · a week ago
Thanks for the awesome review, Nick! I really appreciate you trusting DrainLab to get those roots cleared out and your sewer flowing again. I'm glad we were able to get everything taken care of and that you were happy with the process. It was great meeting you!
And let's be honest, only the cool dads name their sons Oliver! 😎😂 Thanks again for the business and the recommendation!
M
Michael WLocal Guide · 23 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Wes was very professional. He answered all questions and didn't push services that probably weren't necessary. I highly recommend DrainLab
Response from the owner · a week ago
Thanks, Michael! I really appreciate you taking the time to leave a review. I always try to give my customers an honest assessment and explain their options without recommending work they don't need. Thanks again for trusting DrainLab!
K
Kira Kranz1 reviewiTotal number of Google reviews Kira has written across all businesses on Google Maps, not just this one.
He was very professional, knowledgable. Took time to show me the tools he was using to scope the pipes and clean them out. Highly reccomend.
Services: Drain cleaning, Sewer cleaning
Response from the owner · 2 weeks ago
Thanks so much, Kira! I’m glad I could show you what I was seeing and explain the tools we used to scope and clean the pipes. We appreciate you trusting DrainLab Services and taking the time to recommend us!
