Dream Floors Home Remodeling – Flooring & Remodeling in Rockwall logo

Dream Floors Home Remodeling – Flooring & Remodeling in Rockwall

Flooring store · Heath, TX · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%92+63.7Reliability 31%90+27.7Momentum penalty63−3.7Experts Score= 88Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 34 floor refinishing servicesPosition by Experts Score among all companies we track in this category. · better than 27%
4.9 ★★★★★ 120 Google reviews · 22 photos
98%five-star reviews
4.60★last 12 monthsAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
Oct 2026latest review

Dream Floors Home Remodeling – Flooring & Remodeling in Rockwall at a glance

Customers highlight responsive communication, accurate quotes, and punctual installation for flooring and remodeling projects. Reviews frequently mention helpful guidance, professional crews, and fair pricing for services including LVP, tile, and bathroom renovations. One criticism notes a lack of on-site measurement during a phone estimate. The business maintains a 4.9 rating from 120 reviews and replies to 98% of comments.

  • Google rating: 4.9 out of 5 from 120 reviews (98% five-star).
  • Reviews on this page: 120 Google reviews (116 with written comments, 53 with photos).
  • Owner responses: the business replied to 98% of reviews.
  • Most recent review: October 31, 2026.
  • Service: Floor Refinishing Service serving Heath, Texas.

Data from Google, last updated October 31, 2026.

Score profile vs other floor refinishing services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.

Satisfaction92Reliability90Craft & service–Value–Momentum63Replies to reviews–Satisfaction: 92 (median 96)Reliability: 90 (median 96)Momentum: 63 (median 100)
This companyFloor Refinishing Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dream Floors Home Remodeling – Flooring & Remodeling in Rockwall: 92/100 on this factor. Category median: 96.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dream Floors Home Remodeling – Flooring & Remodeling in Rockwall: 90/100 on this factor. Category median: 96.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dream Floors Home Remodeling – Flooring & Remodeling in Rockwall: 63/100 on this factor. Category median: 100.B
63
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 83.–
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Bar = this company · dark tick = category median.

Star ratings

120 Google reviews we collected

  • 5 stars11898%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star22%

Praise vs complaints

Phrases our text analysis found in 116 written reviews

  • Praise23799%
  • Complaints31%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude6125%
  • Would recommend4920%
  • Quality & results4519%
  • Speed & response3213%
  • Price & value2812%
  • Communication208%
  • Honesty & trust52%

What customers talk about

We read 116 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Amir was very helpful answering our all of our questions.”
  • “definitely be going back to visit them for my future projects, and I highly recommend Dream Floors to anyone wanting a flawless home renovation experi…”
  • “The attention to detail and craftsmanship they put into laying my half inch Hickory engineered hardwood floor as a glue down was exceptional.”
  • “Quote didn't change, guys showed on time and final product was awesome.”
  • “At first, we thought they only did floors, so we went to them for our flooring and they got it done quickly and for a fair price.”
  • “Great customer service and communication from both Alan and Amir.”
  • “…ntire process, that high standard of courtesy, clean work habits, and genuine customer care proved to be consistent across every single crew member.…”

People customers mention

  • Amir 24 reviews
  • Alan 8 reviews
  • Allen 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

CareyLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 hours ago★★★★★

Alan was great from start to finish. Quote didn't change, guys showed on time and final product was awesome. I would definitely recommend them.

Customer photo from Carey's reviewCustomer photo from Carey's reviewCustomer photo from Carey's reviewCustomer photo from Carey's review
Jamie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I called to see if the company had extra scraps for a school project, and they were so gracious to give me many carpet sample boards. I’m so grateful for this company supporting local teachers and the community. Thank you!!!

MaryLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We had a great experience with Dream Floors! Amir was very helpful answering our all of our questions. Gilbert did an amazing job installing our new LVP. We also had new tile installed in our laundry room that looks stunning. We absolutely love our new flooring! We couldn't be happier with Dream Floors from start to…

Customer photo from Mary's reviewCustomer photo from Mary's review
Molly7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They did a fabulous job replacing my carpeted office with tile to match the rest of our home. Very kind, professional, and thorough from start to finish!

ErinLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Alan at Dream Floors is efficient, knowledgeable and has a great selection! Enjoyed working with him from start to finish!

Michael6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Absolutely great experience! In addition to design aspects, Amir and Co worked me in concrete overlay and had top notch professionals handle installs and electric. Not only are they extremely skilled, they are wonderful people who are a joy to work with. I could not be happier or more satisfied and 100% recommend!

Photos

Customer reviews

4.9 ★★★★★ 120 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Carey FerrenLocal Guide · 33 reviewsTotal number of Google reviews Carey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Alan was great from start to finish. Quote didn't change, guys showed on time and final product was awesome. I would definitely recommend them.

Jamie Duke4 reviewsTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I called to see if the company had extra scraps for a school project, and they were so gracious to give me many carpet sample boards. I’m so grateful for this company supporting local teachers and the community. Thank you!!!

Response from the owner · a month ago

I really appreciate it Jamie! Anything we can do to help in the future please feel free to reach out to us for anything! We’d love to help out whenever we can!

Mary GrossLocal Guide · 13 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had a great experience with Dream Floors! Amir was very helpful answering our all of our questions. Gilbert did an amazing job installing our new LVP. We also had new tile installed in our laundry room that looks stunning. We absolutely love our new flooring! We couldn't be happier with Dream Floors from start to finish. We could not recommend them enough!

Response from the owner · a month ago

Thank you, Mary the colors you chose were perfect and we are really happy you had a great experience with us and we really appreciate you for giving us the opportunity to remodel your home!

Skippy “Skip from the DFW” DFWLocal Guide · 20 reviewsTotal number of Google reviews Skippy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

If you are looking for exceptional quality, top-tier craftsmanship, and true personalized customer service, Dream Floors is second to none. From the moment I walked into their store, the experience was outstanding. Their showroom is easily one of the best I have ever seen—the design, layout, and overall selection are impressive. As someone who is extremely meticulous, I visited many locations before making a decision, but nothing matched what Dream Floors had to offer. I was greeted by Amir, who was incredibly helpful, patient, and knowledgeable. We spent a significant amount of time going through options. He laid out dozens of samples and educated me on the different manufacturers, floor types, and materials. His expertise made narrowing down the choices effortless and stress-free. When it came time for installation, Allen and the installation crew were nothing short of amazing. The attention to detail and craftsmanship they put into laying my half inch Hickory engineered hardwood floor as a glue down was exceptional. They also completely transformed my fireplace, using beautiful marble-look materials that turned out phenomenal. The young man who completed the fireplace work was phenomenal—his precision with custom cuts, seamless placement, transition trim, and grout lines showed true master-level skill. He took extra care to cover every single floor pathway to keep the home spotless, clean up thoroughly, and respect our space. Throughout the entire process, that high standard of courtesy, clean work habits, and genuine customer care proved to be consistent across every single crew member. Amir and Allen treated me like family. That level of personal care and dedication is rare to find. I will definitely be going back to visit them for my future projects, and I highly recommend Dream Floors to anyone wanting a flawless home renovation experience!

Response from the owner · a month ago

Thank you so much for the kind words! The pictures you posted look great and we are really glad that you had an awesome experience with us!

Molly Leonard7 reviewsTotal number of Google reviews Molly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They did a fabulous job replacing my carpeted office with tile to match the rest of our home. Very kind, professional, and thorough from start to finish!

Response from the owner · a month ago

Thank you, Molly. You’re amazing to work with!

Erin WalkowiakLocal Guide · 13 reviewsTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Alan at Dream Floors is efficient, knowledgeable and has a great selection! Enjoyed working with him from start to finish!

Response from the owner · a month ago

Thank you, Erin! We really appreciate it!

Michael Kotwal6 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely great experience! In addition to design aspects, Amir and Co worked me in concrete overlay and had top notch professionals handle installs and electric. Not only are they extremely skilled, they are wonderful people who are a joy to work with. I could not be happier or more satisfied and 100% recommend!

Response from the owner · a month ago

Thank you, Michael! Your type of style is very fun and unique and we definitely had a blast working on your project! Thank you so much for choosing us.

Jan ODell1 reviewTotal number of Google reviews Jan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Highest compliments to Dream Floors on the recent renovation to our home. We replaced engineered hardwood floors with vinyl flooring and new baseboards. Thanks to Amir, Alan and Gilbert (whose workmanship was perfection), this project was painless. After 30 yrs in our home and countless projects I’ve never been able to say such. I would use Dream Floors again and highly recommend them!

Response from the owner · a month ago

Thank you, Jan. We really hope you enjoy your new Floors and we are glad you had a great experience.

Brianna MyersLocal Guide · 13 reviewsTotal number of Google reviews Brianna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Please drive like you care whether or not you harm or endanger someone on the road. Driving like others don’t exist is not an option. Do better.

Melissa Arrambide3 reviewsTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have now had 4 bathrooms remodeled with Dream Floors and could not be happier!!! Alan and his son Amir are so great to work with!!! And their work is absolutely beautiful!!!

Response from the owner · 11 months ago

Thank you, Melissa we really appreciate it!!

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