iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%96+6.8Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 49 tire repair shopsiPosition by Experts Score among all companies we track in this category. · better than 69%
4.8★★★★★283 Google reviews · 23 photos
94%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Driver's Edge Complete Tire & Auto Service at a glance
Google reviewers rate this Garland tire shop 4.8 out of 5 based on 283 reviews, with the owner responding to 93% of them. Positive feedback highlights friendly, professional staff who communicate clearly, offer competitive pricing with warranties, and perform services like tire replacements, alignments, and inspections quickly. However, several low-star reviews criticize specific service failures, including repeated tire repair issues, billing discrepancies, and long wait times for simple maintenance tasks.
Google rating: 4.8 out of 5 from 283 reviews (94% five-star).
Reviews on this page: 283 Google reviews (228 with written comments, 11 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 26, 2026.
Service: Tire Repair Shop serving Garland, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other tire repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyTire Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Driver's Edge Complete Tire & Auto Service: 83/100 on this factor. Category median: 82.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Driver's Edge Complete Tire & Auto Service: 78/100 on this factor. Category median: 74.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Driver's Edge Complete Tire & Auto Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Driver's Edge Complete Tire & Auto Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Driver's Edge Complete Tire & Auto Service: 96/100 on this factor. Category median: 62.A
96
Bar = this company · dark tick = category median.
Star ratings
283 Google reviews we collected
4.8of 5
5 stars26694%
4 stars52%
3 stars10%
2 stars21%
1 star93%
Praise vs complaints
Phrases our text analysis found in 228 written reviews
96%praise
Praise39896%
Complaints184%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price4955%
Reasonable3742%
Overpriced22%
Not sure11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11929%
Speed & response8119%
Quality & results7117%
Price & value5012%
Would recommend4210%
Communication276%
Honesty & trust266%
What customers talk about
We read 228 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“TJ was great he’s very knowledgeable and explains everything to you.”
“By far, the most unprofessional dishonest and incompetent group of individuals that I was so misfortunate to have interacted with.”
“Friendly and quickly got me in and out for inspection”
“…losed so I had to buy a hotel for another night with my money and be delayed my travels costing me even more money, and it still took them four hours…”
“The front desk agent and the mechanic that worked on my Bronco did an amazing job at great rate!”
“They are either INCOMPETENT OR DISHONEST.”
“I stopped in for an oil change and the service was friendly, professional, and reasonably priced.”
“They’re very expensive & the manager didn’t even care to converse or acknowledge me.”
“I highly recommend Driver’s Edge to anyone looking for reliable, trustworthy auto repairs at a great price.”
“Would not recommend this place, they couldn't even answer a simple question over the phone +rude/impatient employees.”
“Travis Schneider is the store manager and is always there to explain your vehicles problems and the solutions and time frame to fix it very knowledge…”
“I honestly didn’t think I would buy tires that day, but they gave me a deal I simply couldn’t pass up.”
“SCAM!”
People customers mention
Travis9 reviews
Shawn4 reviews
Alicio4 reviews
Alex3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Driver's Edge Complete Tire & Auto Service for 8 kinds of job. Pick one to see what they paid and said.
BbLocal Guide · 4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★
I went and to get a tire pressure monitor put on and apparently this shop is closing down in 4 days the tablet that they use to program the tire pressure monitor is broken and now I have a never-ending loop of an alarm on my dash that dings every 3 seconds and they cannot fix it.. they and they already charged me and didn't give me my money back
RRichardLocal Guide · 38 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The front desk agent and the mechanic that worked on my Bronco did an amazing job at great rate! Come see them if your vehicle needs maintenance or a repair!
Great price
SSilvana3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Took my car here yesterday to get all 4 new tires. My son had to get 4 new tires a few weeks ago here as well. He had great service and that’s why I came here myself. TJ was great he’s very knowledgeable and explains everything to you. Prices and warranties are great here. I would recommend this place ask for TJ.
Reasonable priceTires
Mmyriam1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We had a flat tire today, and drove here because it was the closest one. The young man wearing the Slipknot t-shirt helped us. He offered to put in our temporary tire because they didn’t have ours in stock. He then didn’t charge us anything and refused the tip saying he just wanted us to be safe. He along with the…
Tires
CChristel7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Excellent service. I will definitely be going there again. Super friendly staff.
Great priceElectrical repairVehicle safety inspection
KKerryLocal Guide · 55 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Needed a state inspection. Quick, Friendly and professional. The establishment looked clean and fresh.
I went and to get a tire pressure monitor put on and apparently this shop is closing down in 4 days the tablet that they use to program the tire pressure monitor is broken and now I have a never-ending loop of an alarm on my dash that dings every 3 seconds and they cannot fix it.. they and they already charged me and didn't give me my money back
Response from the owner · 5 days ago
Hello, we are disappointed to hear about this experience you had. We strive to provide the best services and excellent customer support. If you would like to contact us directly in regard to this matter, please email us at [email protected] or you can call us at 877-201-6586.
R
Richard HernandezLocal Guide · 38 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
The front desk agent and the mechanic that worked on my Bronco did an amazing job at great rate! Come see them if your vehicle needs maintenance or a repair!
Price assessment: Great price
Response from the owner · a week ago
Richard, thank you for your 5-star review! We're thrilled to hear our front desk agent and mechanic provided amazing service on your Bronco. We'll share your kind words with them. We appreciate you choosing Driver's Edge for your auto repair needs!
L
Linda Birdine10 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Thank you, Linda, for your wonderful 5-star rating and kind words about our service! We're delighted you had a great experience with our auto care. We appreciate your business!
S
Silvana Ristau3 reviewsiTotal number of Google reviews Silvana has written across all businesses on Google Maps, not just this one.
Took my car here yesterday to get all 4 new tires. My son had to get 4 new tires a few weeks ago here as well. He had great service and that’s why I came here myself. TJ was great he’s very knowledgeable and explains everything to you. Prices and warranties are great here. I would recommend this place ask for TJ.
Price assessment: Reasonable price
Services: Tires
Response from the owner · 2 weeks ago
Thank you for taking the time to share this, Silvana! We're so glad TJ made your experience at Driver's Edge Complete Tire & Auto Service a great one. We appreciate your trust and kind recommendation!
M
myriam1 reviewiTotal number of Google reviews myriam has written across all businesses on Google Maps, not just this one.
We had a flat tire today, and drove here because it was the closest one. The young man wearing the Slipknot t-shirt helped us. He offered to put in our temporary tire because they didn’t have ours in stock. He then didn’t charge us anything and refused the tip saying he just wanted us to be safe. He along with the other employees were very sweet/patient. Would come here again!
Services: Tires
Response from the owner · 2 weeks ago
Thank you for your review, Myriam! We're so glad our team at Driver's Edge Complete Tire & Auto Service could help during a stressful moment. That kind of genuine care is what we strive for — we'd love to see you again!
K
Kevin Womack14 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Always professional and respectful. Travis and his team are great!!
Price assessment: Great price
Response from the owner · Edited 3 weeks ago
We are delighted to hear this, Kevin! Travis and the team at Driver's Edge Complete Tire & Auto Service truly take pride in being professional and respectful. Thank you for the kind words — it means a lot!
C
Christel Stull7 reviewsiTotal number of Google reviews Christel has written across all businesses on Google Maps, not just this one.
Thank you for taking the time to share this, Christel! We're so glad you had an excellent experience with our friendly team at Driver's Edge Complete Tire & Auto Service. We look forward to seeing you again soon!
K
Kerry KusumotoLocal Guide · 55 reviewsiTotal number of Google reviews Kerry has written across all businesses on Google Maps, not just this one.
Needed a state inspection. Quick, Friendly and professional. The establishment looked clean and fresh.
Response from the owner · 4 weeks ago
Thank you for sharing, Kerry! We're so glad your visit to Driver's Edge Complete Tire & Auto Service in Garland was quick and pleasant. Your kind words mean a lot to our team!
M
Michael Muse7 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
We are absolutely thrilled to hear this, Michael! Honesty, timeliness, and friendliness are values we truly stand by at Driver's Edge Complete Tire & Auto Service. Thank you for sharing your experience — it means a lot to us!
M
Moe PeñaLocal Guide · 91 reviewsiTotal number of Google reviews Moe has written across all businesses on Google Maps, not just this one.
