Experts Reviews · Company report
Dryex logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%45+3.2Craft & service penalty99−0.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Dryex

Lacey, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 47 ironing services · 5.0★ from 165 Google reviews

Report card

Percentile vs other ironing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dryex is better than 94% of ironing services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dryex is better than 94% of ironing services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dryex is better than 99% of ironing services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dryex is better than 100% of ironing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dryex is better than —% of ironing services.–
—
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dryex is better than 45% of ironing services.C
45

Reviews for your job

Customers hired Dryex for 6 kinds of job.

Dryex for area rug cleaning

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Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 8

All 15 Google reviews tagged “Area rug cleaning”

Karen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent outcome. My rug and chairs look like new. Mike is great. Had sisal rug which was cleaned right ! Definitely recommend Dryex!

Area rug cleaningUpholstery cleaning
Summit3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was very happy with the rug cleaning job Mike & his worker did for Summit Towing North business office. Very friendly. Will definitely refer his business to others. Thank you!

Area rug cleaningWater damage-related cleanup & repair+ Professionalism
Robin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Michael Ellis and Arturo performed excellent cleaning in my spacious home. They are both the utmost professionals who take pride in their work and it shows every step of the way. I highly recommend Dryex/Michael Ellis for your cleaning needs.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
RICKYLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My wife and I found Mike, to well knowledgeable. The information he provided regarding our situation resulting from candles and exhaust from the vents was informative. He provided professional confidence services and we recommend.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Quality+ Professionalism
Lila1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Owner Mike and his assistant Arturo did an amazing job cleaning our carpets, furniture, and an oriental rug. The result is brighter, and more beautiful carpets and furniture., with colors more vivid. Both Mike and Arturo were professional, prompt, courteous, Outstanding 5 star recommendation without any…

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
GretchenLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had several very dirty Persian rugs which are now beautifully clean as well as expertly mended! This included a fragile woven runner. We also were able to get padding to protect our rugs in the future. Comprehensive expertise and everything we needed.

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Karen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Michael got a stain out of our wool rug. The whole rug is clean and you can't even tell where the stain was.

Area rug cleaning+ Quality
Kelly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike and Blanca have cleaned my carpets, upholstery, and tile with excellent results.They are friendly, quick, honest and professional. Mike always takes the time share his experience and knowledge with me about how to best maintain and protect the surfaces in my home. Their service is a good value for the quality results.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
fuurd11 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

A very happy customer. Our oriental style rug was about 20 years old and quite dirty. In addition, over the past year our two old dogs were "doing their business" wherever the mood struck them. We didn't have much hope for the rug. Michael did an outstanding job. Rug looks new again and we couldn't be happier. HIghly recommended!!!

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Happy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had our carpet and furniture cleaned on Tuesday. The owner Michael Ellis was very professional. Prior to getting started we went over again what I wanted and what I expected. Mr. Ellis then gave me a firm quote. My carpet was about 13 years old and had never been professionally cleaned. While the edges looked…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Jessica4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very positive and professional experience with Dryex. They did a beautiful job cleaning my large wool rug. Michael Ellis was very knowledgeable and prompt with my questions and communications.

Area rug cleaning+ Professionalism
Joan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My wall-to-wall hadn't been cleaned in 7 yrs and suffered stains that I thought were indelible from a very sick dog over the last year. Prepared to replace it but Dryex did such a good job that I'll be keeping it for years. And I have a huge Oriental rug, with the same bad stains and, even worse, a corner chewed…

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
lilly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Professional, quick, and very thorough. Carpets and rugs look fantastic!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
szabiLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Area rug cleaning+ Professionalism
Winston4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

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