Experts Reviews · Company report
DS Aveda - Distinctive Salon (Biltmore) logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%88+55.9Reliability 28%86+24.3Replies to reviews 8%100+8.2Momentum penalty84−1.6Experts Score= 87Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

DS Aveda - Distinctive Salon (Biltmore)

Phoenix, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 88 beauty salons · 4.9★ from 265 Google reviews

Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DS Aveda - Distinctive Salon (Biltmore) is better than 88% of beauty salons.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DS Aveda - Distinctive Salon (Biltmore) is better than 86% of beauty salons.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DS Aveda - Distinctive Salon (Biltmore) is better than 100% of beauty salons.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DS Aveda - Distinctive Salon (Biltmore) is better than —% of beauty salons.–
—
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DS Aveda - Distinctive Salon (Biltmore) is better than 84% of beauty salons.A
84
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.DS Aveda - Distinctive Salon (Biltmore) is better than 100% of beauty salons.A
100

Reviews for your job

Customers hired DS Aveda - Distinctive Salon (Biltmore) for 8 kinds of job.

DS Aveda - Distinctive Salon (Biltmore) for haircut

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.47
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$30–$79
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Haircut”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 67

All 47 Google reviews tagged “Haircut” · showing 40

Lynn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

My experience at this Aveda salon with Marjorie is always amazing! from the scalp and shoulder massage to the products to the cut, styling and the final result, I am always very well taken care of and extremely pleased! This time I even was able to purchase some Christmas gifts of Aveda products well ahead of the season! Thank you for everything!

Paid $100–120HaircutHairstylingBlowdry
Dawn11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I am have been coming here for 10 years and I wouldn’t go anywhere else. Stephanie is my main girl, but all the hair Artisan’s here are just that… Artisan’s.

Paid $180–200Bang trimHaircutHairstyling
Alaix3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Love the tea, the scalp massage and the products. Always reliable for a good haircut.

Paid $60–80Haircut
Kathrin12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Relaxing atmosphere and professional haircut and color. Great products.

Paid $180–200HaircutHair coloring
SofiaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Andrea always listens to exactly what I want to do with my hair and nails or every time. I love my cut and how she blows it out and styles it. She's AMAZING!!!

Paid $80–100BlowoutsHaircutHairstyling
Christin15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Marjorie is the best. I’ve been coming here for years. Consistent, clean and always welcoming salon. Love this place. .

Paid $200+HaircutHair glossingHairstyling
cindy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Distinctive is an upscale salon with a good vibe. They are masters of hair so your locks are in great hands! I know with Andrea, everyday is a good hair day!

Paid $140–160HaircutCurly hairHair highlighting
Susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Margie is the best. Love this salon and have been coming here for 12 years

HaircutHairstylingCurly hair
Andrea9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I love Ashley the owner. I’ve been coming here for 6 years now and will never ever leave. My hair always looks great. She knows exactly what to do. She is an A++++++ expert. I am very finicky and sensitive and haven’t stayed this long anywhere but with Ashley it’s been a match made in heaven.

Paid $200+BlowoutsHaircutHair glossing
AnalisaLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Was able to get in last minute with an online booking. The staff was kind. I saw Morgan, she was so sweet. Really listened and was helpful with her input. First time and really enjoyed it! Go see Morgan! I saw they had a review at the checkout and you got two free smaple size products but I forgot to do it when I was checking out!

Paid $40–60Haircut
Cecelia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

My boyfriend gets his haircuts here with Jen and she always does a fantastic job! He is always very satisfied with his cuts and says this is his favorite salon in Phx.

Paid $60–80Haircut
Monique5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Absolutely love my hair! My stylist, Leigha, listened to exactly what I wanted and made it even better. Professional, friendly, and incredibly talented. Highly recommend!”

BlowoutsHaircutHair coloring
Leticia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

She did an amazing job on my hair. Love it!

Paid $200+HaircutHair glossingHair coloring
AprilLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Such an amazing haircut! I have alternative hair and it's hard to find a place that does alternative well and Urian did a fantastic job! I will definitely be coming back here

Haircut
Dakota4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Leigh’s Shepard was fabulous…. Took great care in making sure I really wanted my hair cut…

Paid $80–100HaircutHairstyling
K9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Christie did an amazing color and cut. It is wonderful to have a color Specialist who listens and creates a look for my lifestyle.

Paid $200+HaircutGloss or GlazeHair highlighting
Kara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Loved that they had day-of appointments; standout service and visit with Urain.

Paid $40–60Haircut
Kailey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Andrea was so amazing and so friendly! She was super great and so fun to talk to! The front desk receptionist Pita was so sweet and really made such a great first impression. I watched her work so hard during the shift! Overall, awesome time!

Paid $20–40Haircut
CameronLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Decided to try this place because of the review to star ratio, and it held up! Destiny was listed as a level 1 and I picked her because she was the lowest priced. She really knew her stuff though. Talked me through a whole plan for what I wanted, and advised me against things I clearly hadn’t thought through. She…

Paid $60–80BlowoutsBang trimHaircut
Edie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Andrea was my stylist! Great cut! I’m very picky. But I’ll be back to see her!

Paid $120–140Haircut
Tina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I love it here. ♥️ Andrea cuts my hair perfectly. Color is always on point. She’s very knowledgeable and pays close attention to detail. It’s perfect every time. she’s amazing! Distinctive salon is Great! Everybody’s always so friendly and Very helpful 💝

Paid $200+HaircutHair coloring
KevinLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Gibby makes this place outstanding - every visit! She’s awesome!

Paid $40–60Haircut
Ann4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

David is always very gracious to take great care keeping my aging parents so stylish in order that they both can stand to look at each other!! Muchas gracias!

Paid $40–60Haircut
Gina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Trenadee is amazing !!! Been my stylist for years and years always amazing people and service !!!

HairstylingHair coloringBlowouts
Amy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The stylists here are professional and so talented. I consistently get compliments on my hair and believe Aveda products have a lot to do with hair health and vitality. Love this salon!

HairstylingHair coloringHaircut
Alyssa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Urian absolutely CRUSHED my hair, I am so happy with the results. I came in for a last minute important and I was desperate for a last minute transformation. And let me tell you, I left happier than I expected to. He is absolutely my go to stylist now!

Paid $200+Hair coloringHaircut
Shayna10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My favorite hair stylist Andrea is the only one I trust to cut my hair. She’s taken such good care of my hair that it’s grown longer and healthier than it ever has before in my entire life. Last time we did a partial foil and it’s grown out and blended so nicely. I definitely recommend Aveda products and coming to see Andrea to everyone!!!!

Customer photo from Shayna's review
Paid $60–80Bang trimHaircut
Jessica7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Best salon ever! I’ve been so impressed with my cut and color every time and I absolutely love my stylist Jennifer Versosky! My color and highlights have always been so vibrant and perfectly matched and the haircut has been exactly what I've been looking for. And of course added bonus- the Aveda products smell amazing! Highly recommend

Paid $140–160Hair coloringHaircutHair highlighting
Andrea5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love this Aveda salon! Have all products including Aveda hair color and great staff!

HairstylingHair coloringHaircut
Karen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve been looking for a great place close by and they had great reviews. I loved them! They were helpful and informative and so sweet! Will definitely come back! I booked with Courtney and she was great!

Paid $80–100BlowoutsHaircut
AliciaLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

It can be hard to find a place that does perms well, and I had a great experience here! Christie did a wonderful job!

PermsHaircut
CaliyopeLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I see Marge for my hair and she’s is so fabulous!! Been seeing her for years!!

Paid $60–80HairstylingBang trimHaircut
Lib9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Jason is amazing. He made me feel so comfortable and he provided his expertise on my hair type and texture to help me get the look and cut I was after. He was so easy to talk to and had awesome local recommendations as well! Definitely go see him!!

Paid $100–120HairstylingHaircut
Carol6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Run, don’t walk…RUN to this amazing salon and ask for Leanne! Hands down this is the best cut, highlight & style I have ever had, and I was a Spa/Salon Director for many years. Leanne is the ONLY stylist who has styled my hair as though I’m stepping out of a magazine shoot. Amazing! The Aveda products are wonderful,…

BlowdryHaircutHair highlighting
LaurenLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ashley is wonderful ... she is a master!!!! Highly recommend!

Hair hydration treatmentsHaircut
jon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Steph was the first person to cut my hair *correctly* in a long time! Communication is very important to me and she *really* listened to what I wanted and then cut and styled my hair perfectly. I feel like a million and a half bucks! Thanks, Steph!

HairstylingHaircut
Rosanne16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I am in Phoenix for an extended stay and needed a cut and color. Looked for aveda salons near me and found Distinctive. Gabby was my stylist and first time around make my hair look beautiful. I would recommend her to anyone, whether you are traveling or for a permanent stylist.

Hair coloringHairstylingHaircut
Emily5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Paid $60–80Haircut
CortneyLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Paid $200+Bang trimHaircutHairstyling
BridgetLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

HaircutHair glossingHairstyling

Show more haircut reviews (7 more) →

Price

$101+25% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Hairstyling57$30–$76
Hair coloring56$123–$246
Haircut47$30–$79
Blowouts15$41–$86
Hair highlighting12$125–$246
Hair glossing11—
Bang trim10$3–$23
Blowdry9—

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