Analyzing 7,476,5457.5M ReviewsFor 21,05821.1K Experts

Experts Reviews · Company report
DS Aveda - Distinctive Salon (Biltmore) logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%88+55.9Reliability 28%86+24.3Replies to reviews 8%100+8.2Momentum penalty84−1.6Experts Score= 87Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

DS Aveda - Distinctive Salon (Biltmore)

Phoenix, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 88 beauty salons · 4.9★ from 265 Google reviews

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Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DS Aveda - Distinctive Salon (Biltmore) is better than 88% of beauty salons.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DS Aveda - Distinctive Salon (Biltmore) is better than 86% of beauty salons.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DS Aveda - Distinctive Salon (Biltmore) is better than 100% of beauty salons.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DS Aveda - Distinctive Salon (Biltmore) is better than —% of beauty salons.–
—
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DS Aveda - Distinctive Salon (Biltmore) is better than 84% of beauty salons.A
84
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.DS Aveda - Distinctive Salon (Biltmore) is better than 100% of beauty salons.A
100

Reviews for your job

Customers hired DS Aveda - Distinctive Salon (Biltmore) for 8 kinds of job.

DS Aveda - Distinctive Salon (Biltmore) for hairstyling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.57
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$30–$76
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Hairstyling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 67

All 57 Google reviews tagged “Hairstyling” · showing 20

Lynn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

My experience at this Aveda salon with Marjorie is always amazing! from the scalp and shoulder massage to the products to the cut, styling and the final result, I am always very well taken care of and extremely pleased! This time I even was able to purchase some Christmas gifts of Aveda products well ahead of the season! Thank you for everything!

Paid $100–120HaircutHairstylingBlowdry
Dawn11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I am have been coming here for 10 years and I wouldn’t go anywhere else. Stephanie is my main girl, but all the hair Artisan’s here are just that… Artisan’s.

Paid $180–200Bang trimHaircutHairstyling
LeeLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Love my hair. So many compliments

Hair glossingHairstylingGloss or Glaze
Crystal7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I have been coming to this salon for the past 13+ years and it is simply the best! Marjorie has been my stylist for all of these years, so I of course, think she is the absolute best. She is always so warm & friendly, she is beyond knowledgeable in all things hair and has been holding my hand through numerous hair…

BlowoutsBang trimHair glossing
Cheryl4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I have been going here for years and I absolutely love this place. Andrea is a wonderful hairstylist and the Aveda products are so great to use on my hair.

Paid $160–180Hair glossingHairstyling
SofiaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Andrea always listens to exactly what I want to do with my hair and nails or every time. I love my cut and how she blows it out and styles it. She's AMAZING!!!

Paid $80–100BlowoutsHaircutHairstyling
Christin15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Marjorie is the best. I’ve been coming here for years. Consistent, clean and always welcoming salon. Love this place. .

Paid $200+HaircutHair glossingHairstyling
N4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★

Well in the dark without light it looks good. However Marjorie, master stylist did the opposite. It could of been worse. The current formula contains components that contribute to warmth, and dark hair naturally exposes red underlying pigment when lifted. I SPECIFICALLY told her I did not want red. The wanted…

Paid $200+HairstylingHair coloring
Susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Margie is the best. Love this salon and have been coming here for 12 years

HaircutHairstylingCurly hair
Andrea9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I love Ashley the owner. I’ve been coming here for 6 years now and will never ever leave. My hair always looks great. She knows exactly what to do. She is an A++++++ expert. I am very finicky and sensitive and haven’t stayed this long anywhere but with Ashley it’s been a match made in heaven.

Paid $200+BlowoutsHaircutHair glossing
Dakota4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Leigh’s Shepard was fabulous…. Took great care in making sure I really wanted my hair cut…

Paid $80–100HaircutHairstyling
ASHLEY7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Emma was amazing the first time I ever can truly say I LOVE what was done! I trusted the stylist, the process and the teachers and this was done with perfection! The spa like bonuses were great and I HIGHLY recommend!!!

Paid $80–100Hair glossingHairstylingHair coloring
ElizabethLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent atmosphere and great service! Jen is fantastic!

Paid $100–120HairstylingHair coloring
Acadiana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Absolutely amazing! Stephanie was so helpful and spent the perfect amount of time on my hair, and left may hair fresh and softer. It was an unexpected visit, so I was so grateful that she was able to fit me in to get a perfect look!!!!!!

Paid $80–100Hairstyling
Caryl10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent first experience here. Staff is friendly and professional! Stephanie did amazing color and cut and I am so happy! She listened, spent lots of time and created a great style w incredible color!!! I’ll be back for sure!!

Paid $200+HairstylingHair coloring
Alexis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love going to get my hair done with Ashley! She does a great job and great salon!

HairstylingHair coloring
Tran5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great customer service

Paid $40–60Hairstyling
RaeLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Leah is fantastic! I always leave so happy!

Paid $120–140HairstylingHair coloring
Lyn12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love this salon. Great color and cut from Treenedy.

HairstylingHair coloring
PoLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

David is the best!!! Highly recommend this AVEDA salon!

Paid $80–100Hairstyling

Show more hairstyling reviews (37 more) →

Price

$101+25% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Hairstyling57$30–$76
Hair coloring56$123–$246
Haircut47$30–$79
Blowouts15$41–$86
Hair highlighting12$125–$246
Hair glossing11—
Bang trim10$3–$23
Blowdry9—

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