Experts Reviews · Company report
DS Aveda - Distinctive Salon (Biltmore) logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%88+55.9Reliability 28%86+24.3Replies to reviews 8%100+8.2Momentum penalty84−1.6Experts Score= 87Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

DS Aveda - Distinctive Salon (Biltmore)

Phoenix, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 88 beauty salons · 4.9★ from 265 Google reviews

Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DS Aveda - Distinctive Salon (Biltmore) is better than 88% of beauty salons.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DS Aveda - Distinctive Salon (Biltmore) is better than 86% of beauty salons.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DS Aveda - Distinctive Salon (Biltmore) is better than 100% of beauty salons.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DS Aveda - Distinctive Salon (Biltmore) is better than —% of beauty salons.–
—
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DS Aveda - Distinctive Salon (Biltmore) is better than 84% of beauty salons.A
84
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.DS Aveda - Distinctive Salon (Biltmore) is better than 100% of beauty salons.A
100

Reviews for your job

Customers hired DS Aveda - Distinctive Salon (Biltmore) for 8 kinds of job.

DS Aveda - Distinctive Salon (Biltmore) for hairstyling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.57
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$30–$76
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Hairstyling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 67

All 57 Google reviews tagged “Hairstyling”

Lynn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

My experience at this Aveda salon with Marjorie is always amazing! from the scalp and shoulder massage to the products to the cut, styling and the final result, I am always very well taken care of and extremely pleased! This time I even was able to purchase some Christmas gifts of Aveda products well ahead of the season! Thank you for everything!

Paid $100–120HaircutHairstylingBlowdry
Dawn11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I am have been coming here for 10 years and I wouldn’t go anywhere else. Stephanie is my main girl, but all the hair Artisan’s here are just that… Artisan’s.

Paid $180–200Bang trimHaircutHairstyling
LeeLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Love my hair. So many compliments

Hair glossingHairstylingGloss or Glaze
Crystal7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I have been coming to this salon for the past 13+ years and it is simply the best! Marjorie has been my stylist for all of these years, so I of course, think she is the absolute best. She is always so warm & friendly, she is beyond knowledgeable in all things hair and has been holding my hand through numerous hair…

BlowoutsBang trimHair glossing
Cheryl4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I have been going here for years and I absolutely love this place. Andrea is a wonderful hairstylist and the Aveda products are so great to use on my hair.

Paid $160–180Hair glossingHairstyling
SofiaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Andrea always listens to exactly what I want to do with my hair and nails or every time. I love my cut and how she blows it out and styles it. She's AMAZING!!!

Paid $80–100BlowoutsHaircutHairstyling
Christin15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Marjorie is the best. I’ve been coming here for years. Consistent, clean and always welcoming salon. Love this place. .

Paid $200+HaircutHair glossingHairstyling
N4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★

Well in the dark without light it looks good. However Marjorie, master stylist did the opposite. It could of been worse. The current formula contains components that contribute to warmth, and dark hair naturally exposes red underlying pigment when lifted. I SPECIFICALLY told her I did not want red. The wanted…

Paid $200+HairstylingHair coloring
Susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Margie is the best. Love this salon and have been coming here for 12 years

HaircutHairstylingCurly hair
Andrea9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I love Ashley the owner. I’ve been coming here for 6 years now and will never ever leave. My hair always looks great. She knows exactly what to do. She is an A++++++ expert. I am very finicky and sensitive and haven’t stayed this long anywhere but with Ashley it’s been a match made in heaven.

Paid $200+BlowoutsHaircutHair glossing
Dakota4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Leigh’s Shepard was fabulous…. Took great care in making sure I really wanted my hair cut…

Paid $80–100HaircutHairstyling
ASHLEY7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Emma was amazing the first time I ever can truly say I LOVE what was done! I trusted the stylist, the process and the teachers and this was done with perfection! The spa like bonuses were great and I HIGHLY recommend!!!

Paid $80–100Hair glossingHairstylingHair coloring
ElizabethLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent atmosphere and great service! Jen is fantastic!

Paid $100–120HairstylingHair coloring
Acadiana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Absolutely amazing! Stephanie was so helpful and spent the perfect amount of time on my hair, and left may hair fresh and softer. It was an unexpected visit, so I was so grateful that she was able to fit me in to get a perfect look!!!!!!

Paid $80–100Hairstyling
Caryl10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent first experience here. Staff is friendly and professional! Stephanie did amazing color and cut and I am so happy! She listened, spent lots of time and created a great style w incredible color!!! I’ll be back for sure!!

Paid $200+HairstylingHair coloring
Alexis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love going to get my hair done with Ashley! She does a great job and great salon!

HairstylingHair coloring
Tran5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great customer service

Paid $40–60Hairstyling
RaeLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Leah is fantastic! I always leave so happy!

Paid $120–140HairstylingHair coloring
Lyn12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love this salon. Great color and cut from Treenedy.

HairstylingHair coloring
PoLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

David is the best!!! Highly recommend this AVEDA salon!

Paid $80–100Hairstyling
Cecilia13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Been Trenadee’s client for more than 5 years… always happy and content after every visit. She is friendly but professional. Such an expert at what she does. Look for her, you won’t regret it!

Paid $200+HairstylingHair coloring
HeatherLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Leigha is a phenomenal stylist, always on point with cut and color and style and also provides great product recommendations. My hair has never been healthier! Thank you Leigha Shepard!!

Paid $80–100Hairstyling
Gina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Trenadee is amazing !!! Been my stylist for years and years always amazing people and service !!!

HairstylingHair coloringBlowouts
Rachel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Stephanie was brilliant! My haircut was amazing. She really understands curly hair and layers.

Paid $80–100Hairstyling
Julie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Leeann is amazing! I've been seeing her for 13 years!

Paid $100–120Hairstyling
Yvonne11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love the environment. Love the services. Jason is wonderful!!!

Paid $200+HairstylingHair coloring
Meagan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Leanne is the absolute best! I'm beyond grateful for finding her and this Salon!

Paid $180–200HairstylingHair coloring
Donna11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great experience with Jen!

Paid $40–60Hairstyling
JennLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’m so glad I found Jenn at Distinctive!! She did amazing cutting my wavy hair and giving me a fun fashion color! The Aveda products are my fav!

Paid $140–160HairstylingHair coloring
Terri4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I am from out of state . I just needed a haircut. I have been told my hair is hard to cut..But Kristie listened to my problem areas on my hair. She gave me one of the best cut I have ever had..I would go to her if I lived in the state.⭐️⭐️⭐️

Paid $40–60Hairstyling
Amy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The stylists here are professional and so talented. I consistently get compliments on my hair and believe Aveda products have a lot to do with hair health and vitality. Love this salon!

HairstylingHair coloringHaircut
Sarah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Leah is amazing! Highly recommend!

HairstylingHair coloring
Melanie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Wonderful experience getting my Keratin treatment! See Trenadee for the best service.

Hairstyling
Cally1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jason perfectly fixed my uneven and damaged hair, thank you!!!

Paid $80–100Hairstyling
Ashley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We love Jenn V. She’s always so helpful with scheduling and does a really great job. The salon is in a great location.

Paid $120–140HairstylingHair coloringBlowouts
JamieLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love this salon! David is a master!!

Hairstyling
Michelle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Marjorie is the best!!! 10/10 recommend :)

HairstylingHair coloring
Robyn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cortney has been coloring and styling my hair for years. She’s not only amazing but very knowledgeable in her field. I have dark brown hair with a bit of wave and she knows exactly how to cut it to keep it looking beautiful and healthy. She also cuts my teenage son’s hair and he has a lot of curls!

HairstylingHair coloringBlowouts
Yordanos2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I love this place they r so friendly and professional!

HairstylingHair coloring
Andrea5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love this Aveda salon! Have all products including Aveda hair color and great staff!

HairstylingHair coloringHaircut
Nancy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have been seeing Marjorie for over a year and a half now and have never been disappointed. Would 100% recommend the salon and Marjorie.

Paid $100–120HairstylingHair coloring
Patti1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jason G. Is the best! His blond highlight technique is the finest I’ve ever experienced. The salon and Jason are a sanctuary for me and I always enjoy my time at Distinctive!

HairstylingHair coloringBlowouts
ElizabethLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve been coming to this studio for years and have never had a bad experience! Love the staff and couldn’t recommend Jen enough!

Paid $60–80Hairstyling
YordanosLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Wonderful atmosphere professional team.

Paid $100–120HairstylingHair coloringBlowouts
CaliyopeLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I see Marge for my hair and she’s is so fabulous!! Been seeing her for years!!

Paid $60–80HairstylingBang trimHaircut
Lib9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Jason is amazing. He made me feel so comfortable and he provided his expertise on my hair type and texture to help me get the look and cut I was after. He was so easy to talk to and had awesome local recommendations as well! Definitely go see him!!

Paid $100–120HairstylingHaircut
JoyLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Destiny did my haircut and this is one of the best haircuts that I’ve had in years. She did such a great job of making sure she knew what I wanted and talked me through everything. I’ve never felt so comfortable during a haircut. I will be back for sure.

Paid $40–60Hairstyling
Joanne9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

The best salon experience I've ever experienced. Stephanie was so incredible and knowledgeable! Everyone was really nice at this salon!

HairstylingHair coloringShampoo & conditioning
Jeanne11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience at Biltmore location yesterday. Destiny did such a wonderful job recoloring my hair, working so hard to blow my curly hair smooth and straight. Simply beautiful!!

BlowdryHair coloringHairstyling
jon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Steph was the first person to cut my hair *correctly* in a long time! Communication is very important to me and she *really* listened to what I wanted and then cut and styled my hair perfectly. I feel like a million and a half bucks! Thanks, Steph!

HairstylingHaircut
Rosanne16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I am in Phoenix for an extended stay and needed a cut and color. Looked for aveda salons near me and found Distinctive. Gabby was my stylist and first time around make my hair look beautiful. I would recommend her to anyone, whether you are traveling or for a permanent stylist.

Hair coloringHairstylingHaircut
CortneyLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Paid $200+Bang trimHaircutHairstyling
BridgetLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

HaircutHair glossingHairstyling
Theresa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Paid $200+HaircutHairstylingHair highlighting
Sarah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $60–80HaircutHairstylingCurly hair
Jilla year ago★★★★★

Rating only, no written review.

Paid $200+HaircutHairstylingHair coloring
LanieLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Rating only, no written review.

Paid $200+HairstylingHair coloring

Price

$101+25% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Hairstyling57$30–$76
Hair coloring56$123–$246
Haircut47$30–$79
Blowouts15$41–$86
Hair highlighting12$125–$246
Hair glossing11—
Bang trim10$3–$23
Blowdry9—

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