Septic system service · Middletown, NY · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%59+4.2Craft & service penalty99−0.1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#45 of 66 septic tank servicesiPosition by Experts Score among all companies we track in this category. · better than 32%
4.8★★★★★83 Google reviews · 8 photos
92%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
41%reviews answered by the owner
$542typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite prompt emergency response, transparent pricing, and professional communication for septic tank cleaning, inspections, and repairs. Recurring themes include reliable scheduling and knowledgeable staff who explain system issues clearly. One criticism notes that the company's advertised service area may not cover all towns in Orange County, and another review describes a yard left in poor condition after an inspection.
Google rating: 4.8 out of 5 from 83 reviews (92% five-star).
Reviews on this page: 83 Google reviews (66 with written comments, 1 with photos).
Owner responses: the business replied to 41% of reviews.
Most recent review: October 25, 2026.
Service: Septic Tank Service serving Middletown, New York.
Data from Google, last updated October 28, 2026.
Score profile vs other septic tank services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
DTH Septic ServiceSeptic Tank Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DTH Septic Service: 85/100 on this factor. Category median: 91.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DTH Septic Service: 78/100 on this factor. Category median: 87.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DTH Septic Service: 99/100 on this factor. Category median: 95.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DTH Septic Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DTH Septic Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.DTH Septic Service: 59/100 on this factor. Category median: 72.C
59
Bar = this company · dark tick = category median.
Star ratings
83 Google reviews we collected
4.8of 5
5 stars7692%
4 stars34%
3 stars22%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 66 written reviews
99%praise
Praise13499%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price457%
Reasonable343%
Overpriced00%
Not sure00%
$542+26% vs typical septic tank services
Middle half of what 6 customers paid ($472–$687) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response3224%
Staff & attitude3123%
Quality & results2317%
Would recommend2115%
Honesty & trust1410%
Price & value118%
Communication43%
What customers talk about
We read 66 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Honest, fair, reliable, responsive, and friendly - qualities all hard to find together these days.”
“They are a honest, reliable, and very professional local company.”
“We have been doing business with DTH for many years and have always had great service and work in a timely manner.”
“Definitely would recommend and will continue to work with them myself.”
“DTH is professional, knowledgeable, respectful, prompt, honest, friendly and experts in what they do.”
“Their pricing is reasonable, upfront, and transparent.”
“…oliday weekend, addressed my issue, super friendly and informative to explain to me what’s going on.…”
People customers mention
Skip5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired DTH Septic Service for 1 kind of job. Pick one to see what they paid and said.
JJonathanLocal Guide · 74 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
We have been using DTH Septic Service for several years now. They are a honest, reliable, and very professional local company. Their pricing is reasonable, upfront, and transparent.
We have used them for septic cleaning, maintenance, and emergency services as well and have had good experiences every time. I highly recommend them.
Paid $400–600Reasonable priceDrain cleaning
CChrisLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
I'm a property manager, I use DTH for all our properties .Professional, knowledgeable .Shawn has been amazing on clean outs helping me troubleshoot 2 problems that have come up .
Paid $600–800Great priceDrain cleaning
AAveryLocal Guide · 106 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
DTH gives excellent service! They are a family owned business. They really care about doing a good job. We have used DTH Septic Service for several of our properties that we rent to families for years.
Paid $800–1,000Great priceDrain cleaningService not listed
KKevinLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Got a prompt response from DTH and the scheduled service arrived on time. The work was performed ( septic tank draining) quickly and efficiently.
We have been using DTH Septic Service for several years now. They are a honest, reliable, and very professional local company. Their pricing is reasonable, upfront, and transparent.
We have used them for septic cleaning, maintenance, and emergency services as well and have had good experiences every time. I highly recommend them.
Price assessment: Reasonable price
Price: $400–600
Services: Drain cleaning
J
Jason Miller7 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
DTH performed our initial septic inspection in 2015 before buying the house and we have been with them ever since for regular service and repair. Honest, fair, reliable, responsive, and friendly - qualities all hard to find together these days. Diane, Skip and Shawn are some of the best in the industry!
S
Sarah Jackson4 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
These guys are so great. Unfortunately, I’ve had a few emergencies over the years where they always come out super promptly. When it’s something they can’t fix they always have A good recommendation for someone who can.
C
Chris ColinLocal Guide · 9 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
I'm a property manager, I use DTH for all our properties .Professional, knowledgeable .Shawn has been amazing on clean outs helping me troubleshoot 2 problems that have come up .
Price assessment: Great price
Price: $600–800
Services: Drain cleaning
Response from the owner · a month ago
Thank you for continuing to use our service
A
Avery LeiderLocal Guide · 106 reviewsiTotal number of Google reviews Avery has written across all businesses on Google Maps, not just this one.
DTH gives excellent service! They are a family owned business. They really care about doing a good job. We have used DTH Septic Service for several of our properties that we rent to families for years.
Price assessment: Great price
Price: $800–1,000
Services: Drain cleaning, Service not listed
R
Ryan MuehlbauerLocal Guide · 25 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Bernadette GiordanoLocal Guide · 58 reviewsiTotal number of Google reviews Bernadette has written across all businesses on Google Maps, not just this one.
