Garage door supplier · Hopatcong, NJ · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%99+14Replies to reviews 7%75+5.3Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 31 exterior door installersiPosition by Experts Score among all companies we track in this category. · better than 87%
5.0★★★★★1,001 Google reviews · 24 photos
98%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers highlight prompt scheduling, accurate pricing, and professional communication as key strengths of Durable Door. Customers frequently note that technicians arrive on time, explain repairs clearly, and leave work areas clean. While most experiences are positive, some low-star reviews cite recurring issues with repair durability, such as parts failing shortly after service, and mention instances of rushed or inattentive service during initial visits.
Google rating: 5.0 out of 5 from 1,001 reviews (98% five-star).
Reviews on this page: 1,001 Google reviews (975 with written comments, 38 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 23, 2026.
Service: Exterior Door Installer serving Hopatcong, New Jersey.
Data from Google, last updated October 26, 2026.
Score profile vs other exterior door installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Durable DoorExterior Door Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Durable Door: 96/100 on this factor. Category median: 85.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Durable Door: 95/100 on this factor. Category median: 83.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Durable Door: 99/100 on this factor. Category median: 98.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Durable Door: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Durable Door: 75/100 on this factor. Category median: 58.B
75
Bar = this company · dark tick = category median.
Star ratings
1,001 Google reviews we collected
5.0of 5
5 stars98598%
4 stars61%
3 stars20%
2 stars10%
1 star71%
Praise vs complaints
Phrases our text analysis found in 975 written reviews
99%praise
Praise2,24099%
Complaints211%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3524%
Reasonable10371%
Overpriced00%
Not sure75%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude59226%
Speed & response45520%
Quality & results45420%
Would recommend34215%
Communication1949%
Price & value1537%
Honesty & trust713%
What customers talk about
We read 975 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The Technician, Elesvan was not only knowledgeable but courteous and friendly.”
“Tyler arrived on time with a text noting that he was on his way.”
“They appear to be a fairly reliable company but please slow your drivers down”
“Juan and Jose came out and did a fantastic job with the service and installation as well, all three people were awesome and I can’t recommend them str…”
“My old motor just died and even after I replaced with a new one (my own work) it did not work.”
“I would highly recommend Durable Doors to anyone looking to replace their garage doors.”
“I cannot recommend the entire Durable Door team enough.”
“told her my Door problems and explained pricing and possible replacement prices for certain”
“For the level of quality, service, and craftsmanship they delivered, it felt like great value.”
“They all were overpriced and trying to sell us upgrades.”
“My first call with Durable set the tone, and Jose’s work only reinforced how reliable your team is.”
People customers mention
Rojas149 reviews
Elesvan106 reviews
Jose97 reviews
Doors80 reviews
Zuluaga37 reviews
Juan34 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Durable Door for 4 kinds of job. Pick one to see what they paid and said.
KennethLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Durable Door Installed my large garage door 8 months ago and they just did a courtesy adjustment at my home. The Technician, Elesvan was not only knowledgeable but courteous and friendly. A real professional and he was very helpful. I love my garage door and now it closes even better than when it was first installed. Ken D.
Madison9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Needed to replace 3 garage door openers and Allie was helpful with an over the phone estimate. Tyler arrived on time with a text noting that he was on his way. Finished the install in less time than estimated and was clean, professional, and friendly. The amount was exactly as quoted and job was done well. Highly recommend!
Irene2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Durable Doors was a wonderful vendor to deal with in replacing 2 of our garage doors. From quoting to ordering and installation, the process was a breeze. Juan, our lead installer was clean, respectable to our home and did an impeccable job. I would highly recommend Durable Doors to anyone looking to replace their garage doors.
Robertson2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★
I am already a fan and the jobs not even installed!
A bit of emergency as car stuck in garage. Tyler sent a text he was on his way. He arrived as promised. He and his colleague were professional and courteous. I had sent a pic of my door. I loved that the estimated quote and the final estimate were almost the same…
Customer support
John15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great company, knowledgeable and efficient, including back office support. Would not hesitate to used again. My new go to company for commercial and residential doors.
Jennifer4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Durable Door was able to schedule something fast to repair our garage door before it gets too cold. Elesvan was extremely helpful, he was very patient and detailed on showing us what went wrong with our garage door, very professional and courteous. We really felt how much he takes pride of his work and care for his…
Reasonable priceGarage door consultationCustomer supportGeneral repairs & installation
Durable Door Installed my large garage door 8 months ago and they just did a courtesy adjustment at my home. The Technician, Elesvan was not only knowledgeable but courteous and friendly. A real professional and he was very helpful. I love my garage door and now it closes even better than when it was first installed. Ken D.
Madison Chu9 reviewsiTotal number of Google reviews Madison has written across all businesses on Google Maps, not just this one.
Needed to replace 3 garage door openers and Allie was helpful with an over the phone estimate. Tyler arrived on time with a text noting that he was on his way. Finished the install in less time than estimated and was clean, professional, and friendly. The amount was exactly as quoted and job was done well. Highly recommend!
Irene H. Louie2 reviewsiTotal number of Google reviews Irene has written across all businesses on Google Maps, not just this one.
Durable Doors was a wonderful vendor to deal with in replacing 2 of our garage doors. From quoting to ordering and installation, the process was a breeze. Juan, our lead installer was clean, respectable to our home and did an impeccable job. I would highly recommend Durable Doors to anyone looking to replace their garage doors.
Robertson Kabnick2 reviewsiTotal number of Google reviews Robertson has written across all businesses on Google Maps, not just this one.
I am already a fan and the jobs not even installed!
A bit of emergency as car stuck in garage. Tyler sent a text he was on his way. He arrived as promised. He and his colleague were professional and courteous. I had sent a pic of my door. I loved that the estimated quote and the final estimate were almost the same and within a reasonable price for the job. It is lovely to work with the real deal. I am very optimistic the rest will be just as smooth.
Services: Customer support
John Carafello15 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Great company, knowledgeable and efficient, including back office support. Would not hesitate to used again. My new go to company for commercial and residential doors.
Jennifer Lilley4 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Durable Door was able to schedule something fast to repair our garage door before it gets too cold. Elesvan was extremely helpful, he was very patient and detailed on showing us what went wrong with our garage door, very professional and courteous. We really felt how much he takes pride of his work and care for his customers. What a wonderful, yet, rare experience. Thank you, Elesvan!!
Price assessment: Reasonable price
Services: Garage door consultation, Customer support, General repairs & installation
Vanessa ClarkLocal Guide · 25 reviewsiTotal number of Google reviews Vanessa has written across all businesses on Google Maps, not just this one.
I had trouble with my garage keypad. The receptionist, Allie, promptly booked me an appointment with Tyler and he arrived exactly as scheduled. He found the issue very quickly, replaced the old keypad, installed the new one, and showed me how to change battery for it in the future. I was very impressed by how they were both excellent with their customer service and professionalism. I would keep hiring this company in a heartbeat for any garage issues!
Peter Nelson2 reviewsiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Had trouble with different aspects of my 3 Garage doors from 2009. Looking for a Real.. Home Based Local repair company.
By luck my wife found Durable from Denville..
The call was answerd by "H.I."not A.I.
Human Intellegence...with a very friendly and competent receptionist...told her my Door problems and explained pricing and possible replacement prices for certain
Components if it were necessary.
Then set me up with an extremely knowledgable and mechanically experienced employee Tyler, who checked all the Doors,openers,springs etc. and explained His thoughts and reasons for the problems, and corrected them.
In fact things other companies said i needed they could NOT repair ..and wanted to replace..at $$$$!
Durable Door..and Tyler were able to do the repair and Without the replacements except for 2 lithium batteries and at this time working to a mechanically and safe
Correct manner..
Thank You ...DurableDoorNJ !
Price assessment: Great price
Services: General repairs & installation
Kevin MacCheyne6 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
couldn’t be happier with my garage door installation experience! Juan and Jose were absolutely outstanding from start to finish. They were extremely professional, knowledgeable, and courteous, and it was clear that they take great pride in their work.
Their attention to detail was unmatched. They took the time to make sure everything was installed perfectly and operating exactly as it should. I was also extremely impressed with how clean and organized they were throughout the entire job. They treated my home and property with the utmost respect and left everything spotless when they finished.
Juan and Jose are a credit to the company, and their workmanship and professionalism truly deserve recognition. I highly recommend them to anyone looking for quality garage door installation and exceptional service. Five-star experience all around!
Nicole Ableson1 reviewiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Tyler was friendly, professional, and quickly figured out the problem with our garage door and key pad. He had it working again in minutes, and patiently answered all my questions. I would highly recommend Durable Door!
