Carpet cleaning service · Temple, TX · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%99+14Replies to reviews 7%99+7Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#72 of 124 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 42%
4.9★★★★★148 Google reviews · 24 photos
95%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$474typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate DynaClean Professional Services 4.9 out of 5 based on 148 reviews, with the owner responding to 99% of feedback. Customers frequently cite punctuality, clear communication, and detailed explanations of services like carpet cleaning, rug restoration, and water damage remediation. While many praise the thoroughness and professionalism of the staff, some low-star reviews criticize perceived overcharging, ineffective stain removal, and rude phone interactions regarding mold estimates.
Google rating: 4.9 out of 5 from 148 reviews (95% five-star).
Reviews on this page: 148 Google reviews (121 with written comments, 10 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 26, 2026.
Service: Apartment Cleaning Service serving Temple, Texas.
Data from Google, last updated November 11, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
This companyApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DynaClean Professional Services: 89/100 on this factor. Category median: 93.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DynaClean Professional Services: 85/100 on this factor. Category median: 93.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DynaClean Professional Services: 99/100 on this factor. Category median: 95.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DynaClean Professional Services: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DynaClean Professional Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.DynaClean Professional Services: 99/100 on this factor. Category median: 87.A
99
Bar = this company · dark tick = category median.
Star ratings
148 Google reviews we collected
4.9of 5
5 stars14195%
4 stars32%
3 stars11%
2 stars00%
1 star32%
Praise vs complaints
Phrases our text analysis found in 121 written reviews
97%praise
Praise23397%
Complaints73%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price1330%
Reasonable2659%
Overpriced12%
Not sure49%
$474+88% vs typical apartment cleaning services
Middle half of what 5 customers paid ($282–$731) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6427%
Quality & results5623%
Would recommend3715%
Speed & response3113%
Communication2812%
Price & value135%
Honesty & trust115%
What customers talk about
We read 121 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The carpets had likely not been professionally cleaned in years and I was impressed with how much better they looked.”
“Glen was great very responsive and quick to provide top notch customer service.”
“I recommend this business and it was a pleasure doing business with them.”
“They answered immediately got to my house as soon as they could and told me step-by-step what the process is and answered any questions I had and then some.”
“Shannon laughed and listened, which felt more substantial than the aforementioned answering services.”
“The results exceeded my expectations, and I truly feel we received great value for the service.”
“Called about getting a quote for repairing water damage in our ceiling.”
“Glenn was honest and upfront about the level of clean that could be had with their system and I appreciated that as well.”
“Misleading to say FREE ESTIMATES on your website but then tell me on the phone there's a charge minimum charge of $470?”
People customers mention
Oscar15 reviews
Glenn13 reviews
Kirkland6 reviews
Pernell6 reviews
Glen5 reviews
Shannon3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired DynaClean Professional Services for 8 kinds of job. Pick one to see what they paid and said.
SusieLocal Guide · 34 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Kirklin.was amazing. Very good at explaining to detail the service. We are glad to now have you in our "tool in the toolbox " for our home‼️
Brandon4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We are very happy with the results. Kirkland did an amazing job on our rug. Thank You!
Paid $250–300Great priceArea rug cleaning
Misty8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Glenn did a great job! The carpets had likely not been professionally cleaned in years and I was impressed with how much better they looked. Here are some before and afters of the job! The pics with the vacuum are the before shots. Glenn was honest and upfront about the level of clean that could be had with their system and I appreciated that as well.
Paid $500+Reasonable priceGeneral carpet cleaning
ByLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My initial contact with the company was a real person named Shannon on the phone. I had called several places before, most of which had AI answering services and asked questions, which I find to be impersonal. Shannon laughed and listened, which felt more substantial than the aforementioned answering services. The…
Lisa5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Although I was not able to be there for the Cleaning to see the final results, I felt confident that they were doing an excellent job. I talked to Glenn several times about what would happen and my realtor will fill me in on the details
Kirklin.was amazing. Very good at explaining to detail the service. We are glad to now have you in our "tool in the toolbox " for our home‼️
Price assessment: Great price
Price: $500+
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · 2 weeks ago
Thank you, Susie, for the wonderful review. We are thrilled Kirklin was able to explain the service in detail and that you feel good about having us in your home "toolbox." We appreciate your trust and look forward to helping again when you need us.
Brandon Pendergrass4 reviewsiTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
We are very happy with the results. Kirkland did an amazing job on our rug. Thank You!
Price assessment: Great price
Price: $250–300
Services: Area rug cleaning
Response from the owner · Edited 2 weeks ago
Thank you Brandon for the wonderful review. We are thrilled Kirklin did an amazing job on your rug and that you are happy with the results. We appreciate you choosing us and look forward to serving you again.
Misty Demas8 reviewsiTotal number of Google reviews Misty has written across all businesses on Google Maps, not just this one.
Glenn did a great job! The carpets had likely not been professionally cleaned in years and I was impressed with how much better they looked. Here are some before and afters of the job! The pics with the vacuum are the before shots. Glenn was honest and upfront about the level of clean that could be had with their system and I appreciated that as well.
Price assessment: Reasonable price
Price: $500+
Services: General carpet cleaning
Response from the owner · a month ago
Thank you, Misty, for the kind review. We are so glad Glenn exceeded your expectations and that your carpets look so much better after a long overdue cleaning. We appreciate your note about his honesty and upfront explanation, and we will pass your praise along to him. Thanks for trusting us and for sharing your experience.
Nichalos WarrenLocal Guide · 41 reviewsiTotal number of Google reviews Nichalos has written across all businesses on Google Maps, not just this one.
Recently had them out to shampoo some old carpets and clean a bunch of area rugs! Glen was great very responsive and quick to provide top notch customer service. We will have more area rugs cleaned with them in the very near future!
Response from the owner · a month ago
Thank you, Nichalos, for the wonderful review. We are thrilled Glen and the team were responsive and provided top-notch service for your carpets and area rugs. We look forward to cleaning more of your rugs in the near future.
By faithLocal Guide · 33 reviewsiTotal number of Google reviews By has written across all businesses on Google Maps, not just this one.
My initial contact with the company was a real person named Shannon on the phone. I had called several places before, most of which had AI answering services and asked questions, which I find to be impersonal. Shannon laughed and listened, which felt more substantial than the aforementioned answering services. The guys were equally kind and caring. They may not be the cheapest, but they are professional and do an amazing job.
My main concern was dog urine on the sofa from a visitor’s dog. The sofa looks and smells fantastic now.
I recommend this business and it was a pleasure doing business with them.
Price assessment: Reasonable price
Price: $450–500
Services: Upholstery cleaning, General carpet cleaning, Pet stain & odor removal
Response from the owner · a month ago
Thank you for this wonderful review. We are so glad Shannon and the crew could provide a personal, caring experience and that your sofa looks and smells fantastic again after treatment. We appreciate your recommendation and your recognition of our team's professionalism. It was a pleasure working with you.
Lisa Braswell5 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Although I was not able to be there for the Cleaning to see the final results, I felt confident that they were doing an excellent job. I talked to Glenn several times about what would happen and my realtor will fill me in on the details
Price assessment: Reasonable price
Price: $250–300
Services: General carpet cleaning
Response from the owner · a month ago
Thank you for the review, we make it a priority to keep our clients informed. We appreciate your business and hope to continue to serve you in the future. Blessings to you and yours.
Office Staff5 reviewsiTotal number of Google reviews Office has written across all businesses on Google Maps, not just this one.
Had 2 very good area rugs cleaned. One is made of silk. They came back looking beautiful with colors restored. Very happy with this project. The rugs were picked up and delivered at my home.
Thanks
Price assessment: Reasonable price
Services: Pet stain & odor removal, Area rug cleaning
Response from the owner · 2 months ago
Thank you for trusting us with your beautiful rugs! We appreciate the return business and hope to continue to serve you in the future.
Mark Eldridge2 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Very helpful and professional. Our very large oriental rug is beautiful after they cleaned it for us. Thank you!
Price assessment: Reasonable price
Services: Area rug cleaning
Response from the owner · 2 months ago
Thank you so much for your review. I know Glenn and Kirk take pride in their work so that they can achieve the best possible outcome. We hope to serve you in the future for any and all of your cleaning needs!!
Lois Reiter2 reviewsiTotal number of Google reviews Lois has written across all businesses on Google Maps, not just this one.
