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Dynamic Appliances

Appliance repair service · Summerville, SC · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%59+4.2Craft & service penalty71−2.9Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 37 refrigerator repair servicesPosition by Experts Score among all companies we track in this category. · better than 33%
4.8 ★★★★★ 577 Google reviews · 5 photos
94%five-star reviews
3.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
4%reviews answered by the owner
$123typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Sep 2025latest review

Dynamic Appliances at a glance

Google reviewers rate Dynamic Appliances 4.8 out of 5 based on 577 reviews, frequently praising technicians for punctuality, professional communication, and efficient diagnosis of refrigerator and dishwasher issues. Many customers appreciate the provision of text updates and the company's ability to resolve problems quickly, often saving money compared to other providers. However, several low-star reviews cite rude behavior from office staff and the owner, along with billing errors and a refusal to return for unresolved repairs, creating a notable contrast with the positive technician feedback.

  • Google rating: 4.8 out of 5 from 577 reviews (94% five-star).
  • Reviews on this page: 577 Google reviews (419 with written comments, 5 with photos).
  • Owner responses: the business replied to 4% of reviews.
  • Most recent review: September 4, 2025.
  • Service: Refrigerator Repair Service serving Summerville, South Carolina.

Data from Google, last updated October 26, 2026.

Score profile vs other refrigerator repair services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: replies to reviews.

Satisfaction85Reliability76Craft & service71Value100Momentum–Replies to reviews59Satisfaction: 85 (median 89)Reliability: 76 (median 84)Craft & service: 71 (median 96)Value: 100 (median 100)Replies to reviews: 59 (median 95)
Dynamic AppliancesRefrigerator Repair Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dynamic Appliances: 85/100 on this factor. Category median: 89.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dynamic Appliances: 76/100 on this factor. Category median: 84.B
76
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dynamic Appliances: 71/100 on this factor. Category median: 96.B
71
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dynamic Appliances: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dynamic Appliances: 59/100 on this factor. Category median: 95.C
59

Bar = this company · dark tick = category median.

Star ratings

577 Google reviews we collected

  • 5 stars54494%
  • 4 stars81%
  • 3 stars10%
  • 2 stars51%
  • 1 star193%

Praise vs complaints

Phrases our text analysis found in 419 written reviews

  • Praise74897%
  • Complaints243%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price218%
  • Reasonable655%
  • Overpriced00%
  • Not sure327%
$123-58% vs typical refrigerator repair services

Middle half of what 5 customers paid ($18–$285) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude27536%
  • Speed & response17723%
  • Quality & results11415%
  • Communication10113%
  • Would recommend7410%
  • Honesty & trust182%
  • Price & value132%

What customers talk about

We read 419 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Service tech showed up on time, very courteous and professional and also very knowledgeable.”
    “Technician showed up and proceeded to be extremely rude to my wife and telling her that we were the problem not the dishwasher.”
  • “Ricardo came, diagnosed the issue with my fridge immediately, had the part on hand and was in and out within 5 minutes.”
    “" There was a storm and mail was delayed, so I gave her an extra week and called to check in.”
  • “Got in touch with us quickly and thoroughly throughout the process.”
    “Technician left and dishwasher still not working properly.”
  • “Quick, timely, great communication, actually knows what they're doing.”
  • “Highly recommend Dynamic Appliance repair and especially Ricardo.”
    “I rated 5 stars for 5 years, now I give them a two.”
  • “Great communication from the office and Maricela…Ricardo is professional, extremely knowledgeable, courteous, punctual…great, honest business”
  • “The representative I spoke with over the phone was very professional, and the pricing is quite reasonable.”
    “I am not sure what happened to this company but my recent repair experience was unpleasant -- due to payment and billing errors.”

People customers mention

  • Ricardo 62 reviews
  • Bosch 11 reviews
  • Technician 5 reviews
  • Repair 5 reviews
  • Maricela 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Dynamic Appliances for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Dwaine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The company has a local office Good communication on the phone,they call back.The repairman was informative and professional.

Paid $250–300Reasonable priceWashing machine repair+ Responsiveness
michaelLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service. Communication is big for me and I was given a timeframe and text updates. Ricardo was great and went straight to work fixing the issue. Highly recommend. Very professional.

Paid $100–150Reasonable priceRefrigerator/freezer repair

Photos

Customer reviews

4.8 ★★★★★ 577 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Susan Phillips2 reviewsTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Expedient and good quality service.

  • Price assessment: Great price
  • Price: $1–50
  • Services: Refrigerator/freezer repair
Dwaine Harris3 reviewsTotal number of Google reviews Dwaine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The company has a local office Good communication on the phone,they call back.The repairman was informative and professional.

  • Price assessment: Reasonable price
  • Price: $250–300
  • Positive: Responsiveness
  • Services: Washing machine repair
  • Services: Washing machine repair
Donna5 reviewsTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional and knowledgeable. Thanks for you help.

  • Price assessment: Reasonable price
  • Price: $500+
  • Services: Oven repair
Bryan WeissLocal Guide · 18 reviewsTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dynamic Appliances was fantastic. Ricardo came, diagnosed the issue with my fridge immediately, had the part on hand and was in and out within 5 minutes. Extremely professionl!

  • Services: Refrigerator/freezer repair
stefanie pelosi3 reviewsTotal number of Google reviews stefanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The service was quick and efficient. The Technician identified the problem, had the part and fixed the whole thing in under 20 minutes. Amazing!

  • Services: Oven repair
rich palmer11 reviewsTotal number of Google reviews rich has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ricardo was amazing

Sharon RoseLocal Guide · 16 reviewsTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Exceptional service. Quick, timely, great communication, actually knows what they're doing. Ricardo was wonderful to work with! Went above and beyond and really knows his stuff. Very grateful that they send the same tech out so there's no miscommunication! Highly recommend!!

  • Price assessment: Not sure
  • Services: Refrigerator/freezer repair
Gale Sullivan1 reviewTotal number of Google reviews Gale has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Repairman excellent.! Under warranty

  • Price assessment: Not sure
  • Price: $1–50
  • Services: Refrigerator/freezer repair, Refrigerator repair
michael whittLocal Guide · 13 reviewsTotal number of Google reviews michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service. Communication is big for me and I was given a timeframe and text updates. Ricardo was great and went straight to work fixing the issue. Highly recommend. Very professional.

  • Price assessment: Reasonable price
  • Price: $100–150
  • Services: Refrigerator/freezer repair
Deborah PollenLocal Guide · 12 reviewsTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Honest, prompt and courteous service!

Dynamic Appliances on Google Maps →

Business details