Flooring store · Issaquah, WA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%95+6.7Craft & service penalty99−0.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 20 hardwood flooring dealersiPosition by Experts Score among all companies we track in this category. · better than 63%
4.9★★★★★106 Google reviews · 21 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate E&A Pro Flooring 4.9 out of 5 based on 106 reviews, noting the owner responds to 93 percent of feedback. Customers frequently cite punctuality, clear communication, and competitive pricing for services including hardwood installation, carpet replacement, and exterior painting. The team is described as professional and accommodating to specific requirements, with quick response times for estimates and additional requests. However, a small number of low-star reviews mention unresolved installation issues and ongoing problems with hardwood flooring.
Google rating: 4.9 out of 5 from 106 reviews (96% five-star).
Reviews on this page: 106 Google reviews (104 with written comments, 18 with photos).
Owner responses: the business replied to 93% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
E&A Pro FlooringHardwood Flooring Dealers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.E&A Pro Flooring: 93/100 on this factor. Category median: 92.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.E&A Pro Flooring: 88/100 on this factor. Category median: 88.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.E&A Pro Flooring: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.E&A Pro Flooring: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.E&A Pro Flooring: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.E&A Pro Flooring: 95/100 on this factor. Category median: 47.A
95
Bar = this company · dark tick = category median.
Star ratings
106 Google reviews we collected
4.9of 5
5 stars10296%
4 stars22%
3 stars11%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 104 written reviews
100%praise
Praise266100%
Complaints10%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5420%
Staff & attitude4918%
Speed & response4818%
Would recommend4316%
Communication3312%
Price & value3212%
Honesty & trust83%
What customers talk about
We read 104 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We got our exterior home painted through Edwin and his team and they did a fantastic job!”
“The entire process was smooth, professional, and easy.”
“Vlad at E&A Pro Flooring responded quickly although our project was very small (around 300 sf additional flooring).”
“I would not hesitate to recommend them to my relatives and friends.”
“Job well done, very communicative and accommodating to our requirements.”
“Edwin and associates did prompt, professional work - courteous, attention to detail - fair pricing.”
“Their products are great quality, and the service is reliable every time.”
People customers mention
Edwin20 reviews
Vlad6 reviews
David5 reviews
Melanie5 reviews
Sosh4 reviews
Mel3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired E&A Pro Flooring for 7 kinds of job. Pick one to see what they paid and said.
Gen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Vlad at E&A Pro Flooring responded quickly although our project was very small (around 300 sf additional flooring). The team was on time and professional. They also came quickly for an additional request of mine a few weeks after completion. I would not hesitate to recommend them to my relatives and friends.
PK2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Job well done, very communicative and accommodating to our requirements. Juan, who painted our house was excellent, he did multiple trips to ensure everything went well and touch ups were taken care of. Edwin helped coordinate everything well.
atul7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We got our exterior home painted through Edwin and his team and they did a fantastic job! Very punctual, no complaints, quality work done. They took all the minor feedback without any hassle and finished the job in a timely and cost effective manner
Dawn5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Sasha was so helpful from start to finish & and his crew was the best. Hard workers. Super happy with service & product👍
Michael4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Edwin and associates did prompt, professional work - courteous, attention to detail - fair pricing. Very satisfied - will use them again.
Yun4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The team was very professional and pay attention to every details. Eric and Edwin were awesome and reachable any time and responded right away.
Vlad at E&A Pro Flooring responded quickly although our project was very small (around 300 sf additional flooring). The team was on time and professional. They also came quickly for an additional request of mine a few weeks after completion. I would not hesitate to recommend them to my relatives and friends.
Response from the owner · 2 weeks ago
Thank you, Gen, for your wonderful feedback! We're thrilled to hear that Vlad and the team provided prompt and professional service for your flooring project. It's always our goal to exceed our customers' expectations, and we appreciate your recommendation to friends and family. We look forward to serving you again in the future!
PK B2 reviewsiTotal number of Google reviews PK has written across all businesses on Google Maps, not just this one.
Job well done, very communicative and accommodating to our requirements. Juan, who painted our house was excellent, he did multiple trips to ensure everything went well and touch ups were taken care of. Edwin helped coordinate everything well.
Response from the owner · 3 weeks ago
Thank you for the great review! We’re glad Juan went the extra mile to make sure everything was done right, and that Edwin kept the project well coordinated. We truly appreciate your business and look forward to any flooring, painting or remodel project you may have.
atul aggarwal7 reviewsiTotal number of Google reviews atul has written across all businesses on Google Maps, not just this one.
We got our exterior home painted through Edwin and his team and they did a fantastic job! Very punctual, no complaints, quality work done. They took all the minor feedback without any hassle and finished the job in a timely and cost effective manner
Response from the owner · 3 weeks ago
Thank you for the great review! We’re glad Edwin and the team were able to make your exterior painting project smooth and stress-free. We truly appreciate your feedback and are happy you’re pleased with the quality of the work. We look forward to helping you with any future flooring, painting, or remodeling projects!
Mosin Dean8 reviewsiTotal number of Google reviews Mosin has written across all businesses on Google Maps, not just this one.
I had a great experience with E&E Pro Flooring from start to finish. The entire process was smooth, professional, and easy.
Vlad came out to my house and quickly took measurements to help me replace the carpet as I was preparing the home for sale. I received a quote very quickly, and once I approved it, I was immediately connected with Sosh, the project manager.
Sosh was fantastic to work with. I was on a compressed timeline and needed the new carpet installed before listing the house, and he did a great job accommodating my schedule. He was very attentive, responsive, and quick to answer any questions I had throughout the process.
Sylvester handled the installation and did an excellent job. He completed the entire installation on his own and was very thorough, clean, and professional. The work took about three days, and the finished carpet looks amazing.
Overall, I’m extremely happy with the experience and the final result. I would definitely recommend E&E Pro Flooring to anyone looking for quality flooring work and great customer service.
Response from the owner · 4 weeks ago
Thank you, Mosin, for the wonderful review! We’re glad Vlad, Sosh, and Sylvester were able to make the process smooth and meet your tight timeline. We truly appreciate your trust and recommendation!
Dawn Geffe5 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
Sasha was so helpful from start to finish & and his crew was the best. Hard workers. Super happy with service & product👍
Response from the owner · a month ago
Thank you so much for the great review! We’re glad to hear Sasha and our crew provided excellent service from start to finish. We truly appreciate your business and are happy you’re enjoying the finished product!
Michael Mestres4 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
This is the 2nd time we have had E&A flooring do our hardwood flooring. They do an excellent job and we love what they do. Perfection both times.
Sosh as the project manager was exceptional with his communication. Vlad as the estimator was right on with his estimate. Reinaldo as the installer did an incredible job. Every thing was right on time and completed as was expected.
I would highly recommend E&A Flooring!
Response from the owner · a month ago
Thank you for trusting us with your home, Cynthia!
Looking forward to serving you again!
randy hearn5 reviewsiTotal number of Google reviews randy has written across all businesses on Google Maps, not just this one.
EA Pro recently completed a remodel on our home and we couldn’t be more impressed with the results. Edwin as the project manager snd Octavio, as on-site lead completely transformed our living area beyond any of our expectations! They both handled themselves professionally, and the craftsmanship/painting was flawless. When a weeks worth of work was complete they left our home spotless and we were extremely happy with all their effort and results. I’ve already recommended EA Pro to some family members and would not hesitate to make their recommendation in the future to anyone who has a home project to complete.
Response from the owner · a month ago
Appreciate the kind words, Randy!
We're excited to serve your family!
Cathy Herbstler2 reviewsiTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
We worked with Edwin for exterior painting of our house and restain of our deck in Bellevue and we're very pleased with the finished result. They communicated all steps, helped with color and stain choices, checked in mid way through and did final walk through and thorough clean up at the end. All at a very reasonable price. Highly recommend.
