iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 61 drain cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 60%
4.9★★★★★4,942 Google reviews · 24 photos
97%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
92%reviews answered by the owner
$410typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise E.R. Services for same-day availability, knowledgeable technicians, and clear explanations of repairs for plumbing and HVAC issues. Positive reviews highlight professional conduct, reasonable pricing, and helpful phone support. However, some low-star reviews cite unprofessional front desk interactions, billing for services not rendered, and a lack of communication regarding quotes or appointment scheduling.
Google rating: 4.9 out of 5 from 4,942 reviews (97% five-star).
Reviews on this page: 4,941 Google reviews (3,846 with written comments, 47 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 24, 2026.
Service: Drain Cleaning Service serving Charlotte, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other drain cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
E.R. ServicesDrain Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.E.R. Services: 93/100 on this factor. Category median: 93.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.E.R. Services: 92/100 on this factor. Category median: 92.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.E.R. Services: 94/100 on this factor. Category median: 96.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.E.R. Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.E.R. Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.E.R. Services: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
4,941 Google reviews we collected
4.9of 5
5 stars4,78397%
4 stars942%
3 stars110%
2 stars120%
1 star411%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
99%praise
Praise4,95499%
Complaints721%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price8922%
Reasonable27767%
Overpriced113%
Not sure369%
$410-18% vs typical drain cleaning services
Middle half of what 290 customers paid ($239–$867) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,49230%
Speed & response1,00420%
Quality & results99820%
Would recommend51410%
Communication50710%
Price & value3417%
Honesty & trust1703%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They generally come the same day to fix it The service technicians are very knowledgeable, explain everything and are polite.”
“this is tremendously unprofessional and rather unhelpful.”
“He quickly diagnosed the problem and recommended a viable solution.”
“Since they showed up so late, tech support was closed and so I had to go another day without heat.”
“Great work and excellent customer service from Jeremy Truxal.”
“…r as part of their regular maintenance package, but after a series of horrible experiences in December 2025-January 2026, I will never work with this…”
“Very professional and absolutely will use them again.”
“I do not Recommend ER services for your HVAC service or needs.”
“He carefully explained everything to me, and was very conscientious about doing the jobs properly.”
“They stood us up twice with no communication as to why.”
“Good service reasonable pricing and will use them in the future.”
“$235/hr labor fee is WILDLY overpriced compared to competitors that offer flat rate services.”
“I recommend ER Plumbing to anyone who is needing quality along with quantity and dependable service(s).”
“DISHONEST BUSINESS!”
People customers mention
Sam34 reviews
Nick32 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
What reviewers say about E.R. Services
From 24 detailed written reviews; every point below is quoted in at least one review.
calvin3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Great work and excellent customer service from Jeremy Truxal. He quickly diagnosed the problem and recommended a viable solution. Very professional and absolutely will use them again.
Nancy10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
JD was awesome! He carefully explained everything to me, and was very conscientious about doing the jobs properly.
Sharon9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
We've always had great experiences with ER Plumbing. David replaced our (ancient) water heater for us today. He was very knowledgeable and did excellent work for us. As my husband said, "David's top-notch all the way." Thank you!
Shanley10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Jon-Mykal was wonderful! He was knowledgeable and kind and worked quickly. Thank you so much for the professionalism and the help.
Paid $200–400Great price
Ed16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
The company was very prompt - sent a service tech out the same morning we called about our water heater. Chris did a fine job, very efficient and polite. New water heater was running hot water within 4 hours of his first arrival. I highly recommend ER Plumbing and Christopher Myers.
Paid $1,400–1,600Water heater installation
Matthew3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent service from Damon and E.R Services today! Very professional from scheduling to finishing the job in the same day!
E.R. Services is an exceptional company. I have been using them for several years. When I have a breakdown or problem at my home. They generally come the same day to fix it The service technicians are very knowledgeable, explain everything and are polite. They get the job done. The people (yes, real humans) who answer the phones are understanding & helpful. I am very satisfied with the service I get from E.R. Services. Highly Reccomend them.
Price assessment: Reasonable price
Services: Toilet repair, Water heater installation
calvin harris3 reviewsiTotal number of Google reviews calvin has written across all businesses on Google Maps, not just this one.
Great work and excellent customer service from Jeremy Truxal. He quickly diagnosed the problem and recommended a viable solution. Very professional and absolutely will use them again.
Price assessment: Reasonable price
Price: $400–600
Services: Plumbing leak detection
Joseph Todd8 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
JD was awesome! He carefully explained everything to me, and was very conscientious about doing the jobs properly.
Price assessment: Reasonable price
Price: $1,200–1,400
Services: Garbage disposal installation, Water heater repair, Faucet installation
Response from the owner · a day ago
Thank you so much, Nancy! We're glad to hear that our team provided you with clear explanations and took great care in their work. Your feedback is greatly appreciated!
Wendy Sims6 reviewsiTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
Bryan came out for my service call for a water leak. He was very pleasant to talk with and knowledgeable about my concerns then troubleshooting my situation and came up with the next best option for me. Thanks E.R. for sending me your best guy🌷😊
Services: Outdoor plumbing system repair
Sharon Padgett9 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
We've always had great experiences with ER Plumbing. David replaced our (ancient) water heater for us today. He was very knowledgeable and did excellent work for us. As my husband said, "David's top-notch all the way." Thank you!
Price assessment: Reasonable price
Price: $2,000+
Services: Water heater installation
Response from the owner · a day ago
Thank you so much, Sharon! We're delighted to know you had a great experience with our team. It's wonderful to hear that David provided excellent service and impressed you with his knowledge and skills. Your support means a lot to us!
Ross Hill2 reviewsiTotal number of Google reviews Ross has written across all businesses on Google Maps, not just this one.
Easy to deal with. Answered all my questions and the tech was super helpful.
Price assessment: Great price
Price: $1–200
Services: Toilet repair
Response from the owner · 2 days ago
Thanks for the great feedback, Ross! We're glad you found our team easy to work with and that all your questions were answered. It's wonderful to know that our technician was able to provide the help you needed.
Jean Nicholson9 reviewsiTotal number of Google reviews Jean has written across all businesses on Google Maps, not just this one.
Jon-Mykal was wonderful! He was knowledgeable and kind and worked quickly. Thank you so much for the professionalism and the help.
Price assessment: Great price
Price: $200–400
Response from the owner · 2 days ago
Thank you so much, Shanley! We appreciate your kind words about our team and are glad to hear that Jon-Mykal provided you with knowledgeable and professional service. Your feedback means a lot to us!
Carl Spizzirri7 reviewsiTotal number of Google reviews Carl has written across all businesses on Google Maps, not just this one.
Thanks for sharing your feedback, Carl! We're glad you experienced quick service at a reasonable cost. Our team is dedicated to providing efficient and affordable solutions for our customers.
