How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREE.R. Services
Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 4,942 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired E.R. Services for 8 kinds of job.
E.R. Services for drain cleaning
Clear ✕All 246 Google reviews tagged “Drain cleaning” · showing 140
Great job quick and stuck to the issue until resolved. Good service reasonable pricing and will use them in the future.
He answered all of my questions in detail. He was very professional, and he fixed my clogged tube drain. 👏
Taylor was knowledgeable and shared expertise during his visit today. He provided information and will provide bids on future business.
We were so happy with JD we had him come back and replace the tub shoe in my husband's bath tub JD was excellent. Our bath tub drain was running very slow. He uncovered the problem. He removed the very old tub shoe (which was holding a lot of hair and replaced the tub shoe.
ER Plumbing replaced a damaged underground waterline for us recently and they were very professional and courteous. The yard looked like new when they finished. I recommend them 100%.
Dylan was prompt, efficient and resolved our nasty drainage clog problem ASAP! Second time using ER and highly recommend.
Leonard was quickly able to determine the problem had been caused by work being done in the neighborhood by Charlotte Water. The toilet is functioning as it should…so thankful for Leonard’s kindness & expertise.
JD did an excellent job for us. He has a great work ethic and really cares that he does a good job for his customers.
Friendly and professional, took care in my home. Measured correctly, reccommended good commode .Cleaned up better than our was before, including leaves at front door so he didn't track them in. My daughter even said "he's nice".
Er Plumbing services was excellent. I had a minor problem that I wasted several hours trying to fix and they were amazing.
Techs did an excellent job. This was much harder then I thought it would be. They both got to work and finished the job in about 3 hours. They all the necessary tools and equipment in their truck. They also did a good clean up after they were done.
Called E.R. to get one of our blocked downspout drains cleared out and to have them check all of the other downspout drain lines since we just had new gutters installed. Jon-Mykal Adams did a fantastic job and came up with a solution that saved us both time and money! I always recommend E.R. Plumbing to my real…
Noah did a great job, very personable, came right on time and I would highly recommend .
Nick arrived promptly for my emergency request for a clogged drain causing the kitchen sink to back up. He assessed the problem, drained the sink, and returned the following morning to access the drain pipe in the wall. He was efficient, he worked fast, he was neat as he opened up the plaster wall and repaired…
Jeremy was professional, handled our plumbing issues, and provided preventative maintenance tips.
Great experience and fair pricing. Chris showed up promptly, advised what needed to be done for my backed up kitchen sink, gave me options to choose from. Very knowledgeable technician and their scheduling team were responsive. Highly recommend!
The toilet installation was a last minute add-on, but they took it in stride. Quick professional service, with detailed explanation of findings and reason for all actions. Prices cleared before work commenced, and no surprises.
Isaiah was fast and professional and did good work.
I have had consistently amazing service from ER Plumbing since our first experience so long ago that I can't remember. J.R. continues the service philosophy that has brightened my day every time I have had to call. This call was because of my own neglect of what I had been taught to do by earlier plumbers. J.R.…
Jaxson Arrived right at the time I was given. He assess the situation put on Protectors on his shoes, got his equipment and went to work. It took less than an hour and he was very informative about the situation. I’m 80 and I hate to be talked down to and he was very respectful. Of talking to an old lady. I am…
This is the second time I have used ERS and have been very satisfied with thier work. Jaxon Smith was our technician and did a great job. Highly recommended and appreciated!
Once again, ER Plumbing is best in class. JD Smith was here today to help me uncover a water leak and do some minor toilet repairs. JD was polite, professional and got the job done. I highly recommend ER Plumbing for all your plumbing needs.
Prompt, professional service. Problem solved at a fair price. Very happy!
I want to express my dissatisfaction with the recent service I received from Damon who came to my home to perform an unclogged pipe repair. The technician appeared inexperienced and made an unprofessional statement during the service. After the visit, I called the office to express my concerns and spoke with a…
As is typical for ER Services, Austin was outstanding, professional, went right to the task at hand, very pleasant individual. Also diagnosed the issue and gave us a very reasonable estimate on the spot. You got to like this business, I highly recommend! Look forward to Austin coming back if I have any plumbing issues.
Highly recommend! Austin came out this morning to fix a drain line back up in our laundry room. He was very thorough, answered all my questions and was here promptly.
Jeremy was able to come out and fix a clogged washing machine drain! We appreciate the fast and efficient service!
From our first contact with Diane through working with Christopher Myers, this was an outstanding experience! Diane promptly followed up with us and Christopher went above and beyond on a Sunday afternoon no less! Not only did Christopher diagnose and fix the issue, he took additional steps to assure the clog was…
Fernando was excellent and very thorough! Got the job done!
Excellent
Ricky and team installed a tankless water heater in our home. Ricky initially came out to look at our existing water heater as it appeared to have a slight leak. He proposed a few options and the prices were very reasonable. After deciding to move forward with the tankless water heater, Ricky and team were on time…
Fernando did great work on my tub drain. I was pleased that he cleaned the whole tub after!
Came out when scheduled and got me an estimate quickly.
The tech was very professional, pleasant and knowledgeable.
Austin was great! Very professional. Would highly recommend.
Always excellent service with Leonard! Professional and knowledgeable.
Jake did a very good job and he was on point and cleaned up after the work was done. I really appreciate him for arriving on time during this emergency
Jeramy was fabulous he took his time explain to us and showed it were the issues were. Now we want Jeramy every time we have any issues.
My plumbing issue was diagnosed & solved promptly. Friendly, professional service.
Jake came first thing in the morning to solve a drain riddle I had tried to answer with a 25’ snake. Lo and behold, he shows up with a 75’ machine and had it resolved lickety split. Appreciate the timeliness and professionalism, he was a gentleman and a scholar.
Excellent service. Resolved leak under Kitchen sink. Garbage disposal problem. Also fixed other issues as requested. Thank you!
I called ER Plumbing this morning and they came out this afternoon. The technician, Jake, who came out was very polite, professional, and thorough and made sure to properly and completely clear the clogged sink pipe. He even cleaned the base of the cabinet after he finished unclogging the drain. He explained to me…
Reggie first came out to give us a quote for replacing our water heater. He was very thorough went through all of the options for us. When we made a decision we contacted ER plumbing. Reggie came out and again was very thorough in the replacement. He worked very hard, never took a break. We are very happy with our…
Gordon was smart, professional, hard working, kept work area clean - very satisfied.
Gordon was great! He was in and out quickly and entertained our staff at the same time! He was courteous, friendly and cleaned up any mess made! We recommend him highly!
ER Plumbing was very prompt in assisting me with my first time service call. Jeremy T arrived as scheduled and was polite and professional in discussing my residential plumbing issues. He answered my questions and offered helpful recommendations to address my challenges. I would recommend ER Plumbing to others, well done!
These guy’s always do a good job.
Snaked the drain between washer and shower!
Nick is always very efficient, professional, and personable- and has been very loyal as he comes every time we have an issue!
From the initial call to the remedy of our solution, everything was handled with professionlism, courtesy, timliness and efficiency. Garrett explained the issue in a way that was clear and gave both short term and long term solutions. Extremely pleased with our experience! Highly recommend.
Josh was very professional, knowledgeable and relayed the information in terms that were easily understandable. We are completely satisfied with this service and will reuse you again due to his performance. Also, Allison in dispatch was great, as well.
Jon and Tom came out and went to work to fix my problem,very professional explained everything to me did a great job very very pleased recommending E.R.plumbing to all my neighbors and friends thank them again for me
I was able to schedule with ER Plumbing on the same day I called the office for an issue with the fill valve and stopper as the toilet kept running. Steve showed up on time and was able to complete the job quickly. I've been using ER Plumbing for years. As I've indicated in prior posts, they are not the cheapest…
Nick was very personable and professional and fixed the problem.
Garrett resolved a leaking toilet issue under warranty without any question. Explained what he had done very clearly and urged that I call again if I have any problems. Very professional, courteous and efficient. Have previously used ER Plumbing. Every technician and every service has been 5 star.…
Excellent friendly professional service. Very timely! Will definitely use again!
Nickolas O. was prompt, professional and courteous. He quickly diagnosed my plumbing problems and fixed them. I was completely satisfied with his work.
Bryan was thorough, friendly and helpful!
Garrett was professional and thorough. I’ve used ER Plumbing for years and will continue to do so and to refer friends and family.
Hayden got our problem fixed quickly! Great job!
On time, professional, and good at it. Very happy with the service. 2024 update: Used ER Plumbing for a third time, same great service as in 2021.
Very knowledgeable and explains all the work that will be done before doing it and explains it all after completing the job as well. E.R plumbing and Mac Myers do a fantastic job and I trust my business with my issues.
Had some backup and tech Brennan Berry was great. He was professional, competent, and pleasant to deal with. Problem fixed!
Noah did a thorough and professional job taking care of a drain issue in our house. This was a weekend emergency call but he took his time and did a thorough job and cleaned up carefully after the work was done.
Anthony, service tech, arrived on time and immediately went to work to resolve our clogged drain. He was very professional and wasted no time getting our drain unclogged and operating correctly. Would highly recommend Anthony and ER Plumbing is you have a pluming issue. Reg Price
Austin and Sam were very professional. They were able to assess my problem and fix it quickly. I appreciate that they cleaned up perfectly after they finished the job. Highly recommend ER Plumming and especially Austin and Sam.
We called with a plumbing problem and had service within 3 hrs. Reggie our servicing agent was very polite, efficient and fixed us up within 2 hours. very good and dependable company. This is the second time we had used ER Plumbing Services. They are on my list for future problems.
Excellent work with repairs !!!
We’ve used ER’s services for the past several years and have been very pleased with the quality of the work and how quickly they respond for both emergency and non-emergency work.
Nick was very professional and completed the repairs in a timely and very satisfactory manner.
My plumber was polite and did excellent work. I will always use ER Plumbing
T.J is such a class act. So patient and professional. Very attentive to detail… Definitely a 5 star technician!!!
Quick response to a messy problem.
Multiple services with todays visit
Mike did a great job and got the kitchen drain unclogged. I am very happy with the outcome. I can now continue to use the kitchen in ease and my dishwasher!😊
Austin was a true professional throughout the entire process. He communicated clearly, understood and assessed the problem quickly. Quoted a fair price and fixed the issue to get our business back in operation in a timely manner. Would highly recommend this company to anyone in need!
Stephen diagnosed our problem with the kitchen sink and provided several options for fixing it. Courteous and professional. I will use ER plumbing again.
We have always had great service and professional people who have gone the extra mile for many years.....this visit was above and beyond.....they have installed garage disposal and fixed leaks and toilets. I was on a hoa board and they were always dependable whenever we used them on large community services to small. They are great.
Great experience with them. Recommend them on any size project.
John, very informative, his people skills were on par and evenly matched to his skills as a competent, and professional plumber. Great job! Thanks John.
Couldn't have asked for a better or received better service. Great job Noah & Er Plumbing!
Came next day and fixed the issue!
Best service ever. Will definitely call again. Thanks.
Bryan Duckett was very thorough in trying to assess why my toilet drains keep backing up. He gave a recommendation along with an estimate that I will be considering. He was very professional and respectful and I truly appreciate the time he put in in trying to get to the root of the problem. He went above and beyond. I will certainly ask for Bryan again.
ER plumbing was awesome. Dealing with slow drain for years in master shower. Other companies seemed to just band aid the root cause. Adam was great. He explained everything and took his time answering my questions. Did a wonderful job. Highly recommend ER Plumbing
Everyone we spoke to was very nice and responsive. They had someone out in an hour to look at a clogged sink. Austin explained everything so we understood what the possible problems and solutions were. The cost was very fair for the work done.
Issue has been cleared and I am up and running again
Emergency call. One toilet down for MBath remodel. Guest toilet downstream clogged. Couldn't clear. Same day response. Two blockages. One in main line and second in guest toilet and branch. Professional. Personable. Methodical. Knowledgeable. Respectful of home. Responsive to my questions. We have finally found…
By a long shot I Googled “Plumbing Services” near me, saw a long list of providers & randomly selected ER Plumbing Services. Couldn’t have made a better choice!! From my initial interaction with phone rep being receptive to my request for same day service, and the technician (Ricky Ferland) who showed up earlier…
After I called, they sent a tech out and came right out to address the leak and Benjamin was very efficient in resolving the problem. Would recommend ER Plumbing to everyone!
Lift station troubleshooting, coordination with other trades, and plumbing sewer piping troubleshooting, and eventual repair/replacement. Both Adam, and previous onsite troubleshooter {Leonard}, have been wonderful to deal, even with this sore topic.
Toilet stopped up as well as tub, sink and shower. Mike went into the crawl space to determine the pipe configuration in our condominium. Had to remove toilet to snake the drain. All done professionally and clean-up excellent!
Brennan arrived quickly after I called. He quickly diagnosed the problem and gave us our quote for repair. He communicated effectively and did an excellent job.
I had a lot of work that needed to be done. The plumbers worked all afternoon to get everything fixed.
I received quick and professional service.
Luke was the technician who came out to our restaurant on Friday, February 3rd to help with drain back-up. He put in a tremendous amount of time and effort until the problem could be resolved. He and the rest of the plumbing crew were outstanding!
A quick in and out of cleaning my drain pipe! I am one satisfied customer. ER to the rescue! Thank you Benjamin
Nick was amazing!!! He was so nice and took the time to answer all of my questions! He did not try to oversell me on services I did not need which I appreciate more than anything!!!! He was so honest and did a great job! Customer for life!
Polite, flexible and informative.
Excellent attention to detail. Problem solver.
Bryan did a great job diagnosing and treating our Kitchen Sink Drain issue. It took sometime to hit and clean the clog but he explained to us all the steps as he went along. Highly recommend.
Noah was patient in trying to find the clean out which was buried in the yard and he did an excellent job of making sure I understood what had happened and how to keep it from happening again. He answered all my questions.
The guys arrived on time, diagnosed why the drain was slow, and corrected it promptly. We’ll done!
Perfect job! Fast and knowledgeable technician!
Excellent customer service and technical expertise!
Garrett and John arrived and immediately went to work to determine what was causing my drainage problem. They tried the simplest things first before going on to the harder, more expensive things. Once they identified the problem and got my approval to repair, they got it done quickly and efficiently. They then ran…
ER was quick to look into and answer several questions I had following a recent drain clearing and camera inspection.
Bryan was very nice and helped solve our issue very quickly.
Very professional, absolutely 💯 work.
We had a clogged sink way down in the line. E.R. was responsive, got out to my house quickly, and the service technicians were extremely friendly, polite, transparent, and resolved the issue. Would definitely use E.R. again.
They had Nick out in an hour on a Saturday evening. Nick was so cool. He was very knowledgeable. He explained everything in detail. He didn’t just remove the clog he dug up the ground around the pipe & removed roots so they wouldn’t create another clog. The bill was just what he said it would be up front if nothing…
The Charlotte Assisted Living and Memory Care
As always, high quality, efficient, and professional. Not cheap (not sure that any plumber is) but I have peace of mind that it's done correctly the first time and professionally. And the work area was completely cleaned up at the end.
Called on a Friday to schedule for the following Monday. I got a call a few hours later that they had cancellation and could they come the same day, Friday. They gave me an update that the tech was on the way. Tech showed up professionally and did the job and explained what was going on. Definitely will be called back for any issues in the future.
Jeff is a great plumber and service provider! He and Davion who was shadowing were efficient and fixed the problem quickly! Thanks so much.
Hayden took the time to run a camera down the line to make sure there was no leaks. Very professional, will be a customer for life.
Highly recommend! Thanks for the great professional and customer service!
We live in a house that was previously owned by a long line of DIY-ers; so a lot of the issues we encounter are very unique / peculiar situations. ER Plumbing was our 3rd opinion on an ongoing plumbing issue and they were great. They suggested the least expensive solution first and then we worked our way up until…
Josh was very professional and knowledgeable about our drain issue and so much more.
Mac was able to come a day early for my scheduled non-emergency drain cleaning. He was courteous, knowledgeable, and professional, and had my drain cleared in short order.
ER Plumbing is one of the best vendors I've worked with. They know their stuff and don't "add on" un-needed costs.
Great service, very helpful and knowledgeable. Was able to check a few things and offer cost effective solutions that he was then able to address. I would highly recommend ER Plumbing!
With no warning, sewer water began backing up in our office bathroom spaces, warehouse, and anywhere drains were located. The smell was terrible and we had to shut down operations for the facility. We called ER Plumbing and the Coordinators were so friendly from the first phone call, getting someone out much faster…
I use them for a commercial business. They are always fast. They are very knowledgeable take care of the problem clean up after themselves and leave. They are very professional very knowledgeable and just an awesome bunch of people
Brian was fantastic. Can’t say enough about how professional and thorough Brian was. Explained everything in detail and so respectful. Best plumber I have ever used!!!
Excellent emergency service once again. David was knowledgeable and efficient!
Steven was great & professional accessed issue after consulting from a prior service call 4 days earlier with same issue. Would definitely recommend Steven and ER Plumbing.
Very thorough in troubleshooting and unclogging the drain pipe in my kitchen sink. Highly recommend.
Have used Nick before he very professional and does a great job.
ER plumbing and Anthony were very professional, friendly and quick. I would certainly use them again and recommend them to anyone!
Steven was kind, professional and informative. He was friendly the moment he walked into our home until the time he left. He let us know what he was doing every step of the process. He informed us of different options we had to fix the issues that were occurring. He did an amazing job!
These guys are the best. You could not ask for a better experiance.
Making an appointment was easy, communication was great, and everyone was extremely courteous and professional! Will certainly call E.R. again when we have needs!
I’ve used ER multiple times and consistently pleased with their response time, professionalism and quality of work. Services performed today included unclogging a bathtub drain and investigating a variety of other minor (irritating but not urgent) issues such as shower/faucet drips, an aging garbage disposal issue,…
Quick and great work!
Ricky was very professional and informative. Not only did he fix the sink, but we also learned a lot!
Reggie did a great job taking care of the plumbing issues. We had multiple tubs/sinks to look at and he was in and out, even waited on me briefly to meet him. I've used ER Plumbing on our rental before and this is the first time using them on my primary home but will continue to do so! Would recommend, fair in pricing and everything is now working fine.
Our serviceman Garrett was exceptional. First time using this company but, they came highly recommended by several people. Very pleased at the response time especially since we called after hours on a weekend. Garrett explained everything before it was done and gave a very fair on-site estimate of what our costs…
Anthony did a fantastic job, far beyond the call of duty. I would definitely choose to hire him again.
Called ER Plumbing due to a sewer line backup. Taylor came out within 2 hours (on the Early end of the window given). He was able to clear the clog and identify the cause of recurring issues and offer suggested fixes. Waiting for an estimate for additional services.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 300 | $205–$630 |
| Plumbing pipe repair | 294 | $353–$1.4k |
| Toilet repair | 276 | $239–$680 |
| Drain cleaning | 243 | $248–$593 |
| Water heater repair | 164 | $227–$596 |
| Faucet repair | 164 | $228–$585 |
| Plumbing leak repair | 156 | $248–$793 |
| Water heater installation | 148 | $1.2k–$2.5k |
