How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREE.R. Services
Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 4,942 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired E.R. Services for 8 kinds of job.
E.R. Services for faucet installation
Clear ✕All 93 Google reviews tagged “Faucet installation” · showing 80
JD was awesome! He carefully explained everything to me, and was very conscientious about doing the jobs properly.
I called Dave of ER Plumbing for some information about what an HOA hired plumber did to fix my water leak under the townhome slab. Benjamin Franklin did not keep their word about how our plumbing was going to be fixed. I called ER Plumbing because of their GREAT reputation. Even though he hadn’t done any of the…
Friendly and professional, took care in my home. Measured correctly, reccommended good commode .Cleaned up better than our was before, including leaves at front door so he didn't track them in. My daughter even said "he's nice".
Great service and looked at several items besides the one we called him for. Also estimated a new gas line. Great job! Have had a ton of the services they provide, toilet malfunctions, clogged oipes, dishwasher install, disposal repair and install, now laundry drain clog removal. Always great service!
We love ER Services! They are our Go To for anything plumbing related. They recently installed a new water heater, and we couldn’t be happier. Their team is professional, thorough and prompt. The follow up is excellent. We will continue to call on them for all our plumbing needs. We highly recommend them.
ER Plumbing always send people who are friendly and capable of explaining things simply to me. I never feel like I'm being hustled or pushed to buy anything that I don't absolutely need.
Mac & the trainee did a great job installing a new kitchen faucet. Mac took time to explain features of the faucet & went over the warranty. No leaks 😁 & it performs perfectly!
Technician was very helpful and pleasant. He was on time. He installed a new kitchen sink and a new kitchen faucet. No real issues, other than the pipes had to be removed and replaced. Everything looks great, technician tested for leaks and didn’t find any. Hopefully I don’t find any leaks! Overall, a good…
Can’t speak highly enough about Nick! Came out within a couple hours to fix a kitchen leak on Mother’s Day. Quickly diagnosed the issue, and got us back up and running within minutes. Thanks Nick and the ER team for your responsiveness!
Not only did he fix our problem, he left the place looking better then he found it and went out of his way to try to help come up with a way to fix the problem that was within our budget.
Sam and his partner were great, he is always friendly, pleasant and helpful. He is the reason that ER Plumbing is our #1 go to for plumbing needs!!!
JD was a very polite, courteous, professional who did a tremendous job perfectly fixing everything we ask him to.
I have been using ER Plumbing for a number of years and always impeccable work, never having to have them come back to do a rework. Leonard Colman did an excellent job very professional explained the issue and options. Decision made great job.
Excellent service and work, as always. I can always depend on ER.
I'm working with Bo on a historic project in downtown Charlotte. This is not an easy project by any means and there have certainly been a few curve balls. Bo has remained professional and helpful the entire time. Even when the project ran over, he stayed late and made sure it was completed when promised. I'm very impressed.
I had a cracked toilet flange repaired and the toilet reinstalled. They also, in the same visit, replaced my kitchen faucet. The tech, JD, was very nice and was knowledgeable and professional.
Wow, impressive plumbing services! Starting with me calling and getting a call back! Thank you Jake and Nick and Jon! I had no water! Broken line, you had me up and running in hours. Nice guys, and neat workers! Thanks for cleaning up so well, that I did not know that you had even been in my front yard. Just great, thank you! What a relief!
Great job! Super quick response Very professional. Will definitely recommend
Called @ 8 am with hot waterheater leaking overnight & need replacement. They sent a technician as soon as they could. Had replacement done by end of day. Very efficient.
Jon Mykel was outstanding! Communicated the issue and fixed it!
Old faucet had to be replaced, Bo installed the new one, replaced a worn out shut-off faucet, cleaned up the area. We are very satisfied with the work.
Bryan Duckett was prompt, considerate, knowledgable, patient and professional. Great job - Thanks!
Both Brennan and Jeremy did a wonderful job. They explained what they found, let me know that I needed a new faucet and made sure that I knew what type to purchase. Jeremy even placed the number for warranty replacements under the sink for easy location. I was pleased with their work!
Steven, from ER Plumbing, did an excellent job solving a number of our plumbing concerns. He was professional, friendly, and efficient. Rich, who was also on the appointment, did a great job! Thanks, Steven and Rich!
Steve initially scoped and quoted work to install new garbage disposal, kitchen sink faucets and master bath shower head and faucet. He took time to provide his expertise and recommendations for the type and style of fixtures that would work best. He also recommended options where I might shop for best quality…
I’ve used ER for all my houses' plumbing jobs. Friendly, responsive, and consistently 20-30% less expensive than quotes from other outfits. Highly recommend.
WOW... this company really delivers..I have used them numerous times in the past few months... sewer line, 3 hot water heaters... 2 tankless and one conventional... gas line install.. all these jobs were done professionally, timely and properly. Mike and Terry are great. We have spent a lot money with these folks…
Michael was very efficient and knowledgeable. He evaluated the issue and came up with some options. We discussed and then he implemented. It was very refreshing and I appreciated that he was respectful of my time as well.
Garrett Helms was extremely professional, knowledgeable, fast, clean, polite, friendly, and honest. He installed my new kitchen faucet after removing the old leaky faucet and rusted & frozen hardware. I'm a DIY guy, but gladly passed off this task to a pro.
Preferred service provider. All technicians well qualified.
ER plumbing are excellent communicators, professional and on time. Great to work with.
Very knowledgeable and helpful
Great service 👏 Austin was great
Ricky and Sam were on time and did an excellent job installing a new kitchen faucet, three kitchen angle stops, one needle valve and a new outside faucet.
We are always pleased by the professional service they offer. Steve takes the time to explain the work he has done and ensure we are satisfied. If we have questions after hours. The answering service is quick to respond and resolve any issues.
Very knowledgeable and easy to work with. Good at explaining the problem and solution.
John, very informative, his people skills were on par and evenly matched to his skills as a competent, and professional plumber. Great job! Thanks John.
He took his time to explain the difference in how he could do the repair and then suggest what he thought was the best way with no pressure. I was thoroughly impressed with his knowledge and professionalism. Same goes for his assistant. I would definitely use ER Plumbing again.
If you're in a pinch and need service right away and money is no object then I can highly recommend E.R. plumbing services. If you are not in a hurry call your regular plumber it will probably save you money. I had New countertops installed and had to have the sink and garbage disposal hooked up. I provided the…
Great service!!
Taylor was professional, quick and pleasant to work with. Will definitely use ER plumbing again based on how Taylor handled the request.
Mike, did a fantastic job explaining what was causing my leak. He assisted in making recommendations for the type of replacement I needed and did an excellent job with the new faucet installation.
Noah did a great job and was timely. ER communicated very well while we waited on parts to arrive.
Great work
Had three projects for them to tackle and in resolving them also found and resolved a major issue that could have resulted in major damage to my home. Garret and John did great work!
Taylor was professional and did a great job. This is the third time I’ve used him and requested him by name.
Mac and William did a great job.
ER was very prompt to respond and very good about communicating arrival time. Jeff was very nice, polite and did a very nice job!
Installation of water connection for refrigerator in new location in kitchen. Very polite, knowledgeable and professional. Cleaned up thoroughly. Plumber helper, William very polite.
The Nick was professional, courteous, respectful. He worked promptly. He even repaired a problem he found, which he didn’t have to do.He cleaned up the work area completed. I highly recommend ER plumbing and specially technician Nick for plumbing repair.
Jeff did a nice job connecting the drain pipe for the bathroom sink
Austin was great at diagnosing problem and fixed it! Good all around!
The work was explained prior to beginning and when the work was completed. The work area was clean when the job was done.
Sorry I don't remember the plumber's name but he did a fantastic job. I wasn't an easy one. The old faucet bolt had rusted in place so he had to cut the nut off before he would remove the old faucet. GREAT job. He's a pro!!
Josh just did a great job. Very thorough, very professional.
Taylor is a very personable gentleman. He explained each step that he would take and how much it would cost. The dude is a great plumber and we enjoyed having him in our home. The next time that I need a plumber I am requesting Taylor Beaverton, if he is not available I’ll wait until he is.
Steven like all techs we have worked with at ER were an absolute pleasure to deal with. Resolved issue quickly, didn't try and upsell anything like most big plumbing companies. A+++ will never call another plumber. Thanks!
Nick was prompt, polite, and fast! Very helpful.
Ricky did an excellent job, I was very pleased with his work.
Had an old kitchen faucet to change out with a new one. Went well and I'm pleased with the outcome. I'm so happy I don't bother with crawling under sinks anymore, thanks Tyler!
Great customer service and the technician, Ricky, was friendly, professional and did a great job!
Glad to finally find someone I can count on for great work and their professionalism. Thank you!!!
Mike is very knowledgeable & courteous. This visit was a challenge as an unusable, worn out faucet at the front of the house needed replacing. He removed the old faucet & put in a new faucet head. Finally, I now have water at the front of my house! ER is the best plumbing service and Mike is a great technician!
Josh and ER Plumbing will be my gosh to plumber from now on. Very professional and honest!
Friendly, professional service done on time at a fair price - can't ask for more than that!
My technician Mike was very professional,knowledgeable and helpful. I had a great experience with ER Plumbing and would highly recommend them.
Thank you Nick Hunter and all of your plumbing staff! It was a pleasure to work with very professional and prompt service fixed and repaired the same day within hours. I definitely recommend it and will continue using ER plumbing. Thank you guys for all your hard work!
Had a faucet replaced, a main water regulator replaced and a washer box replaced. Taylor (the technician) did a great job and was wonderful at explaining what he was doing, and why. Gave me several quotes and options for future repairs. I will definitely use E.R. Services again!
I was very pleased with Josh and with ER Plumbing. Everyone was quite professional and courteous. The work was completed when they said it would be and everything turned out exactly as expected. I would recommend this company and this technician to anyone in need of plumbing services and will use them again in the future if the need arises.
GREAT SERVICE, FAIR PRICES. GREAT PEOPLE, ESPECIALLY TERRY, MY PLUMBER. HE DID A FIRST CLASS JOB OF A VERY DIFFICULT PROBLEM. AND HES JUST A NICE GUY. IF ANYONE NEEDS PLUMBING SERVICES, CALL TERRY.
We were extremely pleased with the professionalism and work of the company. From Rebecca, who was friendly and understanding when project delays caused scheduling issues to Ricky, our service person, who did a great job. We will definitely recommend E.R. Services to our friends and will use them again should the need arise!
Taylor was on time, very polite, was very COVID conscious, and explained everything to me before he started the repair.
Had an issue with kitchen drain backing up into our bar sink. I thought the repair would involve changing pipe structure under the house and we talked about that possibility. After thorough inspection under the house, Taylor determined that if he cleaned out both drain pipes the situation should work fine and gave…
E.R. provided excellent service, they were very professional and I could not be happier with their work!
Timely, neat, professional and took time to answer all our questions. Highly recommended!
Rating only, no written review.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 300 | $205–$630 |
| Plumbing pipe repair | 294 | $353–$1.4k |
| Toilet repair | 276 | $239–$680 |
| Drain cleaning | 243 | $248–$593 |
| Water heater repair | 164 | $227–$596 |
| Faucet repair | 164 | $228–$585 |
| Plumbing leak repair | 156 | $248–$793 |
| Water heater installation | 148 | $1.2k–$2.5k |
