How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREE.R. Services
Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 4,942 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired E.R. Services for 8 kinds of job.
E.R. Services for faucet repair
Clear ✕All 167 Google reviews tagged “Faucet repair” · showing 120
Outstanding service and knowledge to repair all of our issues
This was my second time using ER for my plumbing needs and they are fantastic all around. Today I had Bryan and and I'd be happy to request him again.
Great service and looked at several items besides the one we called him for. Also estimated a new gas line. Great job! Have had a ton of the services they provide, toilet malfunctions, clogged oipes, dishwasher install, disposal repair and install, now laundry drain clog removal. Always great service!
We had an emergency plumbing issue and ER was out the same day to resolve it at a reasonable price. Nick was courteous, knowledgeable, efficient, and helped me think thru the most cost effective way to resolve our issue (as well as a couple secondary ones). Highly recommend.
Austin Jimenez was a great plumbing technician! He was on time, friendly, knowledgeable, and very patient in dealing with our plumbing issues. He kept on task and did a great job in fixing our shower and our hand sink. Thanks so much Austin!
Isaiah stayed with a difficult shower repair intil it was fixed.
We had a couple of issues at our older home that could have gone a number of ways. Christopher from ER understood the issues, explained their approach to the problems, and gotnus all fixed up in the correct way and with reasonable expense. We are very satisfied and will use them again!
Fernando was very polite and friendly. Needed to replace a part in the toilet, which he had on his truck. He knew exactly what needed to be done and was finished in less than 30 minutes. Very grateful he had the part, and I didn't have to schedule another service call. I would definitely request Fernando the next time I have a problem and need help.
Can’t speak highly enough about Nick! Came out within a couple hours to fix a kitchen leak on Mother’s Day. Quickly diagnosed the issue, and got us back up and running within minutes. Thanks Nick and the ER team for your responsiveness!
The first thing is that Jeff came on Christmas Eve to an emergency and handled it with such professionalism and knowledge. His return trip was several weeks later to put in a expansion tank. He was prompt - almost to the minute of when he was supposed to be here and completed it on schedule. He has a wonderful…
David was totally excellent!!! So kind, professional and explained everything he was doing.
The professional service, explanation of costs was very much appreciated. He and his assistant did an excellent job in a very timely manner.
They kept informed on when they would arrive. They did a great job and try and sell extras. I would highly recommend them. I will use the again.
Not only did he fix our problem, he left the place looking better then he found it and went out of his way to try to help come up with a way to fix the problem that was within our budget.
I've used ER Services several times. They are always prompt, professional, and do good quality work. They diagnosed a problem with my hot water heater and explained my options. Most recently they fixed a worn out leaky spring valve and diverter in our shower. Their prices are typical of the industry and other…
Austin was so knowledgeable and professional. He thoroughly explained what was wrong with my drain and gave excellent advice additionally on drain maintenance to keep my home clean and make the drain last longer. On time and very efficient. I am very pleased with the visit! Adding Bryan and Nick to list as well!…
Once again, great service from ER. Gordon came in, listened to me as I told him what took place. He immediately went to work and job was done quickly. ER, he's a Keeper! Thanks again, you guys are certainly my GO TO.
Service techs were thorough and efficient, personable and polite. Fernando and Isaac did a great job.
I have been using ER Plumbing for a number of years and always impeccable work, never having to have them come back to do a rework. Leonard Colman did an excellent job very professional explained the issue and options. Decision made great job.
Jaxon did great.
Excellent service and work, as always. I can always depend on ER.
Great service!
I'm working with Bo on a historic project in downtown Charlotte. This is not an easy project by any means and there have certainly been a few curve balls. Bo has remained professional and helpful the entire time. Even when the project ran over, he stayed late and made sure it was completed when promised. I'm very impressed.
Stellar work from a real professional. He listened to my input, gave me options, and charged fairly.
Great job! Super quick response Very professional. Will definitely recommend
First time using E.R. services. We made the appointment on line, the service technician Jake Maloney, was here the next day. He was very knowledgeable and professional. He discussed the cost and proceeded to replace our kitchen faucet and flushed our gas water heater. He did an awesome job and highly recommend using E.R. services.
Julius was very prompt and polite. He kept me informed of needs.
Always excellent service with Leonard! Professional and knowledgeable.
This is ridiculous , this is a rip off and a waste of my time. Plumber came in I thought going to fix the problem ( low pressure on my faucet ), going to replaced the aerator but he didn’t , paid $300 for their service for nothing. Faucet needs to be replaced and will pay them $500 on that . Never again . Very unhappy customer here.
Fast, courteous, and professional service. Highly recommend.
Jeremy came on time and got right to work. He explained the issue and had the necessary tools to complete the job. He was finished in no time. He was very pleasant.
Steven, from ER Plumbing, did an excellent job solving a number of our plumbing concerns. He was professional, friendly, and efficient. Rich, who was also on the appointment, did a great job! Thanks, Steven and Rich!
ER plumbing is my preferred plumber. I have used them for years in multiple locations. I do recommend using their services.
Garrett (and his partner) for ER Plumbing were excellent. Replaced water heaters and a basement grinder lift pump. Repaired several little problems as well. They did their work with skill and pride. Answered my questions and made some really helpful suggestions. Extremely professional. Definitely the kind of team…
ER is the best in the business! We’ve used them for years as our go to for any plumbing needs. Jeff is great!
Today, September 12, 2024, Jeff Malone repaired our kitchen faucet and uncovered a serious problem on one of our toilets requiring construction work and repaired it. We so appreciate his excellent, professional work and support!!!!! Today, December 8, 2021, Nick and Hayden fixed the garbage disposal and helped with…
WOW... this company really delivers..I have used them numerous times in the past few months... sewer line, 3 hot water heaters... 2 tankless and one conventional... gas line install.. all these jobs were done professionally, timely and properly. Mike and Terry are great. We have spent a lot money with these folks…
E.R. Plumbing crew members are always professional and responsive. I haven’t had any complaints with this company. Brennan has been fantastic every time.
No matter who they send out (Mac is fantastic!), they check off all the boxes! They always do a great job and are professional.
Sam came and preformed a full house inspection, he discovered our water pressure problem was just a part and he repaired it while he was here. Also several of our older faucet need to be replaced he suggested where I might find a replacement and he gave us an estimate on installation cost. He was professional,…
New toilet installation went smoothly. Plumber was knowledgeable and professional. Would highly recommend
Did a good job replacing the laundry room faucet.
Austin and Sam were very professional. They were able to assess my problem and fix it quickly. I appreciate that they cleaned up perfectly after they finished the job. Highly recommend ER Plumming and especially Austin and Sam.
Texted to let me know he was coming. My tenant was present but I was unable to be there. He called me and sent pictures. Excellent service.
Great service 👏 Austin was great
Very happy with the service. Steven was extremely professional, honest and very pleasant. Highly recommended.
Hayden was very courteous and professional. He explained the costs up front before any work was started.
Adam was excellent, friendly, and professional.
Technician arrived on time, identified the problem and fixed it in less than an hour.
T.J is such a class act. So patient and professional. Very attentive to detail… Definitely a 5 star technician!!!
Adam was amazing to work with! Friendly, knowledgeable, and fair. He was upfront and honest about NOT needing to change out the bathroom faucet our tenants said leaked. It was a super expensive fix and was not necessary. He assessed all our plumbing to make sure it was all in good shape. Adam will be installing…
My Service Tech was Josh Krueger. He was very knowledgable and was able to fix all of my plumbing problems. So refreshing to have someone who knows what they are doing and not try to add on any thing or service that is unnecessary. I would highly recommend asking for Josh to help with any of your plumbing needs. E.…
Steve did a great job - thorough & professional.
Fast, courteous service
We are always pleased by the professional service they offer. Steve takes the time to explain the work he has done and ensure we are satisfied. If we have questions after hours. The answering service is quick to respond and resolve any issues.
Quick, friendly and accurate.
John, very informative, his people skills were on par and evenly matched to his skills as a competent, and professional plumber. Great job! Thanks John.
Nick did an awesome job repairing a leaking sink in the master bath. He found the part we needed online and told us what to order. The part arrived the next day and he came out to repair the sink the following day. Because he was able to find the right part, he saved us alot of money because we didn't have to…
He took his time to explain the difference in how he could do the repair and then suggest what he thought was the best way with no pressure. I was thoroughly impressed with his knowledge and professionalism. Same goes for his assistant. I would definitely use ER Plumbing again.
He was very knowledgeable about the problem I was having with my bathroom sink. He returned to his truck, retrieved his tool, and fixed the problem. He was done in less than ten minutes.
Taylor was very professional, with excellent communication skills. Would highly recommend.
It's nice to have the leaky outdoor faucet replaced with one that isn't leaking. Thanks!
Shut off valves replaced. Excellent service, as usual!
Scheduling went smoothly. David was very professional & helpful. He explained the problem clearly & I was very satisfied with the service.
Mike, did a fantastic job explaining what was causing my leak. He assisted in making recommendations for the type of replacement I needed and did an excellent job with the new faucet installation.
Quick and simple Really nice
Noah did a great job and was timely. ER communicated very well while we waited on parts to arrive.
Perfect job! Fast and knowledgeable technician!
Fantastic experience tech was the BEST would recommend to everyone
On time. Very professional.
Taylor was professional and did a great job. This is the third time I’ve used him and requested him by name.
Fast efficient service. Mike S was our plumber and when I ever need any future plumbing work done I will be asking E.R. Plumbing if Mike S could be our guy. Great job Mike, thanks!
Jeff Malone came on time. He not only removed debris from the filters on 2 faucets and a shower head, but showed me how to keep it from happening again. He replaced two parts in toilet so it works much better. He was not only helpful and professional, but also sharing his knowledge was helpful to me. I recommend…
Josh came promptly. Was very pleasant. Did a good job. Happy to recommend ER Plumbing and Josh.
I was very pleased. Mike gave me confidence in the work to be done. He is knowledgeable and thorough. I liked his professionalism and , equally, his personable demeanor. The job has now been done and done well. Whenever I need service, I shall definitely ask you to come back. Thank you.
Found problem quickly and fixed it
Jeff did a nice job connecting the drain pipe for the bathroom sink
Nick did a good job fixing the faucet. Has a good personality as well.
Excellent service
Excellent high-quality service. Nick and his coworker were professional, very clean and extremely interested in getting the job done professionally and to our satisfaction. I will definitely use them again, they raised the bar for any other plumber to beat. Definitely worth patronizing this company!
He was very professional and knowledgeable about the different items for repair/ install.
We have used E.R. Plumbing for multiple situations. Every time they have been perfect!
Great service, very helpful and knowledgeable. Was able to check a few things and offer cost effective solutions that he was then able to address. I would highly recommend ER Plumbing!
Austin was great to work with today. He worked on my plumbing issue until the problem was fixed.
Nick was very personable & professional. Very satisfied! Thank you
Great experience with Josh and apprentice. Expensive but well worth it.
The technician was professional and helpful! I will use ER again.
We had an emergency situation where our faucet broke while the water was running, so wouldn’t turn off. ER responded quickly when we called at 7:00 pm and dispatched someone who arrived within 30-40 minutes. He was very nice, professional, and speedy; had it fixed within the hour. We would definitely use ER again.
Taylor is a very personable gentleman. He explained each step that he would take and how much it would cost. The dude is a great plumber and we enjoyed having him in our home. The next time that I need a plumber I am requesting Taylor Beaverton, if he is not available I’ll wait until he is.
Reggie was clear and concise of the needs to fix my problem. He showed great empathy and offered more than one solution to my plumbing issue. ER's customer focus was very present in Reggie's concern for both my time and the repair process. Thank you! To follow up (02/18), Reggie's return visit was as pleasant as…
Live in an old home and they were able to find correct part to repair dripping faucet in tub/shower. They were very professional and arrived when they said they would.
Bryan was on time, wore shoe covers, wore mask due to Covid suggestions, polite and professional. Left the bathroom and kitchen repair areas, as clean as before he started the repairs. My family used the same plumbers, electricians, heat & air companies for 45 to 50 years. When we moved to Fort Mill, S.C. a few…
Thank you so much for 100% superior service and quality every time!
Brennan was great, fixed my toilet quickly and efficiently. I really liked the pictures sent by ER Plumbing so I knew who would coming.
Nick did a fantastic job! He was helpful, polite, courteous, and competent. He was able to offer thoughtful guidance and meaningful suggestions for how we could resolve our hot water and plumbing issues. I would recommend him and ER Plumbing without hesitation.
Steven was great. He was friendly and knowledgable. He also went over all the repairs, both before and after, they were done. It's nice to know that everything is fixed before he left.
Very pleased with the work and timely manner in which the work was done. Reggie was professional and efficient. Would definitely use ER plumbing again.
Steven was terrific! Very professional, explained everything and went over my options. I have used you before.....never disappointed. Cheryl Burleson-Davis
They squeezed us in last minute, did the service that would solve our problem today, and left estimate if we needed to do more extensive work later. Super professional and polite, explained everything. We have used them for all our plumbing needs for a few years now, and are very happy with everyone who has come out and how they work.
Very nice!
Taylor and 2 other guys (sorry I didn't get names)did a thorough and neat job to fix my plumbing issues. Satisfied repeat customer!
Installed new ice maker water line and checked all faucets. Jesus saves!
Friendly, professional service done on time at a fair price - can't ask for more than that!
Jeff was on time, efficient, and friendly! This company is very knowledgeable of our historic building. Wouldn't use anyone else for plumbing needs.
Taylor was awesome, the issue is ongoing but we have confidence ER Plumbing will get us taken care of!
Taylor, was very professional and took care of the problem. He cut the drywall so exact that I really don’t have to spend extra money to have my wall replaced. If I ever need service again, I will definitely contact you. I will also tell others in my HOA if they have a problem to contact you also. Thanks again Taylor! Happy Customer. M. Johnson
They always provide excellent service at a reasonable price.
Great service this morning from Reggie. Have always been satisfied with E.R Plumbing.
First of all Leonard was amazing. He did a good job and was so nice! Second of all the technicians wear masks, shoe covers, and gloves which I really appreciate!
Taylor was awesome! He came very quickly to fix a leaky tub faucet. Was very professional and completed the job quickly. He also took the time to educate me on what he was doing and gave some tips about other things we could do around the house to help the plumbing. Highly recommend Taylor for all your plumbing needs!
When you call upon E.R. Plumbing Services, expect NOTHING LESS THAN "OUTSTANDING CUSTOMER SERVICE" on every call!!!
I was very pleased with Josh and with ER Plumbing. Everyone was quite professional and courteous. The work was completed when they said it would be and everything turned out exactly as expected. I would recommend this company and this technician to anyone in need of plumbing services and will use them again in the future if the need arises.
Great job! Polite and efficient.
This is an incredibly great company. I say that because I had what seemed like a very simple job to unstick and reattach a drain plug and every other company I contacted either couldnt do it or failed to show up when scheduled. ER SERVICES was able to set my appt within 2 days (pretty great for a non-urgent…
Joe was very professional. Solve my problem with my shower in just a few minutes. We will call ER Services for all our plumbing needs. Thanks Joe.
Jeff M. is excellent! Very professional and always explains the issue and how he is able to fix it. Highly recommend!
The service was prompt, quick and successful. Leonard was courteous and competent, explaining what he was doing and ensuring that we were in agreement.
Had an issue with kitchen drain backing up into our bar sink. I thought the repair would involve changing pipe structure under the house and we talked about that possibility. After thorough inspection under the house, Taylor determined that if he cleaned out both drain pipes the situation should work fine and gave…
Reggie Tamez was knowledgeable and efficient in the repair of our BRIZO kitchen faucet. No more leaks!!
Travis was great! He arrived on time; quickly diagnosed the problem and completed the repair. Very satisfied!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 300 | $205–$630 |
| Plumbing pipe repair | 294 | $353–$1.4k |
| Toilet repair | 276 | $239–$680 |
| Drain cleaning | 243 | $248–$593 |
| Water heater repair | 164 | $227–$596 |
| Faucet repair | 164 | $228–$585 |
| Plumbing leak repair | 156 | $248–$793 |
| Water heater installation | 148 | $1.2k–$2.5k |
