Experts Reviews · Company report
E.R. Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

E.R. Services

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 4,942 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.E.R. Services is better than 93% of drain cleaning services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.E.R. Services is better than 92% of drain cleaning services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.E.R. Services is better than 94% of drain cleaning services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.E.R. Services is better than 100% of drain cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.E.R. Services is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.E.R. Services is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired E.R. Services for 8 kinds of job.

E.R. Services for garbage disposal repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.33
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$135–$493
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 97/100.How Job match is calculatedBuilt only from reviews Google tagged “Garbage disposal repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 29
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 33 Google reviews tagged “Garbage disposal repair” · showing 20

ChrisLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Great service as always! Mike did a great job installing a water heater and PSI reduction valve. The water pressure was to high coming into the house and my old reduction valve quit working. I would have never known if it was not for Mike and ER Plumbing. JD did a great job installing a new garbage disposal.…

Paid $400–600Reasonable priceGarbage disposal installationGarbage disposal repair
Zakiyyah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Friendly, respectful, Quick, knowledgeable. I would hire this company again.

Paid $1–200Reasonable priceOutdoor plumbing system repairGarbage disposal repair
Samuel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great service and looked at several items besides the one we called him for. Also estimated a new gas line. Great job! Have had a ton of the services they provide, toilet malfunctions, clogged oipes, dishwasher install, disposal repair and install, now laundry drain clog removal. Always great service!

Paid $400–600Great priceRepair water fixturesToilet repairGarbage disposal installation+ Value
Rich6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Taylor was professional, clean and efficient. He explained the problem and told us some tips going forward. Nice job

Paid $200–400Not sureGarbage disposal repair
Larry9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

JD was a very polite, courteous, professional who did a tremendous job perfectly fixing everything we ask him to.

Plumbing leak detectionFaucet installationGarbage disposal repair
Annie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Austin was very kind and helpful and lead me in the right direction. I highly recommend him and E.R. Plumbing!

Paid $200–300Reasonable priceService not listed+ Responsiveness+ Punctuality+ Quality
Jerry11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jake was great but he needs to have business cards in him. Could you mail one to me?

Paid $500–600Reasonable priceGarbage disposal repair
Steven4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Professional. Installed new sink. Use them when we need service! Would recommend to others.

Not sureGarbage disposal repairWater heater repair+ Quality+ Value
Mike13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

These guy’s always do a good job.

Toilet repairWater heater installationGarbage disposal installation+ Professionalism
KarenLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Today, September 12, 2024, Jeff Malone repaired our kitchen faucet and uncovered a serious problem on one of our toilets requiring construction work and repaired it. We so appreciate his excellent, professional work and support!!!!! Today, December 8, 2021, Nick and Hayden fixed the garbage disposal and helped with…

Toilet repairFaucet repairGarbage disposal repair
EricLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Bryan was on time, professional and polite. He explained everything that needed to be done and gave me the choice of progressing with the repairs or not. I have used and will continue to use ER Plumbing for any plumbing related needs in the future.

Toilet repairGarbage disposal repair
Joseph6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

no hot water, he found electronic problem, replaced parts, under warrantee, now working, thankmyou.

Garbage disposal installationGarbage disposal repair+ Responsiveness+ Punctuality+ Quality
akLocal Guide · 151 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great would always use them

Garbage disposal installationGarbage disposal repair+ Quality
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jeff was great. He did a great job

Garbage disposal repair+ Responsiveness+ Punctuality+ Quality
Travis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quick response, personable; and expert solution to a damaged garbage disposal. I see no reason to not give 5 stars.

Garbage disposal repair+ Responsiveness+ Punctuality+ Professionalism
Quiara7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mac was not only professional, but he was very knowledgeable and kept me in the loop every step of the way. He also provided tips to help with the upkeep of my garbage disposal. Would highly recommend.

Garbage disposal repairToilet repair+ Responsiveness+ Punctuality+ Quality
NickLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great work! For the 2nd time in 4 months I've needed plumbing services (2 different projects, 1st was a water heater, 2nd was a garbage disposal replacement) and both times the techs have been professional and got the job done the first time around. I'll no longer be searching Google when in need of a plumber, ER Plumbing will be my first call

Garbage disposal repairWater heater repair+ Quality+ Professionalism
Marcy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Taylor did a great job- he was kind and helpful and went above and beyond to help!

Garbage disposal repair+ Responsiveness+ Punctuality+ Quality
TJLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Making an appointment was easy, communication was great, and everyone was extremely courteous and professional! Will certainly call E.R. again when we have needs!

Garbage disposal installationGarbage disposal repairDrain cleaning+ Responsiveness+ Punctuality+ Professionalism
Maria8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very happy with this business, very responsive, courteous and the techs are very professional

Garbage disposal repair+ Responsiveness+ Punctuality+ Professionalism

Show more garbage disposal repair reviews (13 more) →

Price

$410-18% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 67%Overpriced 3%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak detection300$205–$630
Plumbing pipe repair294$353–$1.4k
Toilet repair276$239–$680
Drain cleaning243$248–$593
Water heater repair164$227–$596
Faucet repair164$228–$585
Plumbing leak repair156$248–$793
Water heater installation148$1.2k–$2.5k

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