How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREE.R. Services
Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 4,942 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired E.R. Services for 8 kinds of job.
E.R. Services for outdoor plumbing system repair
Clear ✕All 123 Google reviews tagged “Outdoor plumbing system repair” · showing 80
Very courteous, helpful and diligent.
Bryan came out for my service call for a water leak. He was very pleasant to talk with and knowledgeable about my concerns then troubleshooting my situation and came up with the next best option for me. Thanks E.R. for sending me your best guy🌷😊
ER did a great job. David was easy to work with and extremely competent. He worked really hard and got everything squared away. I would recommend David and ER to anyone who has plumbing and HVAC needs
Honest and fair pricing, and explained process and completed job in an efficient and timely manner. Highly recommend ER Services
Austin Jimenez was, as expected of E R staff, personable and well-informed. He checked the unit for leaks and made recommendations with no pressure. Another good experience with this company.
JD was professional, pleasant, & knowledgeable in explaining the detailed options to repair what I needed related to a leakage in the underground pipe water line.
Friendly, respectful, Quick, knowledgeable. I would hire this company again.
Brennan and Oscar replaced our water line in a timely and efficient manner. In my mind it was a huge job but they did it seamlessly! As homeowners we give them 5 stars!!!!
If you are looking for a company that truly values their clients with great communication I highly recommend Nicholas and their team!
We had a couple of issues at our older home that could have gone a number of ways. Christopher from ER understood the issues, explained their approach to the problems, and gotnus all fixed up in the correct way and with reasonable expense. We are very satisfied and will use them again!
Very professional and personable
Excellent service with great communication. I had what I suspected was a sewer main break, which Sammy quickly diagnosed, gave a temporary fix so I could get through the night, and a plan to return the next morning. All necessary locate services showed up the next day to ensure no utilities would be affected, and he…
Big job and they were great start to finish.
Gordon if ER services was fantastic! Arrived very timely and was able to repair our issue promptly. Would highly recommend!
Friendly and helpful. Knows what to do and gets it done.
If I could give this company a negative star I would. Every time they come out to The Villages property they take forever to do a repair just to not even complete the job and have to stretch it out upon multiple days causing many residence to have to go all day without water or a proper estimate of when it will get…
Wow, impressive plumbing services! Starting with me calling and getting a call back! Thank you Jake and Nick and Jon! I had no water! Broken line, you had me up and running in hours. Nice guys, and neat workers! Thanks for cleaning up so well, that I did not know that you had even been in my front yard. Just great, thank you! What a relief!
Bo has been to my home previously and demonstrated good diligence with his work performed as well as checking our water pressure. He explained what was needed to protect our pipes and fittings. We needed a water regulator installed. We requested him and he did not disappoint! Installed regulator, demonstrated…
Amazing work from Noah Hollifield and Nick Hunter. They went beyond, they are incredibly nice and competent people. I'll go with this company from now.
Fast, and reliable
E.R. Service renewed my belief in top quality customer service. Not only did they provide the best price for the work, but they communicated clearly throughout the project and went above and beyond in the work they performed. JD and Leonard did an excellent job
Brian was extreamly courteous, knowledgeable and a technician who explained everything clearly and throughly. Would highly recommend.
Came out when scheduled and got me an estimate quickly.
JD came for water leak on street and he and his teammate quickly identified the issue, dig the street and fix the leak. I wish ER give him good equipment to level the raid after leak fix.
Terry is absolutely awesome. Terry's knowledge, expertise and professionalism in handling a difficult plumbing problem was far beyond what most plumbers could provide. He expertly resolved my issue. Many many thanks Terry
The service is impeccable. The staff are experts at their profession. Josh took the time to explain everything in detail and made sure everything was working to satisfaction.
I’ve used ER for all my houses' plumbing jobs. Friendly, responsive, and consistently 20-30% less expensive than quotes from other outfits. Highly recommend.
ER is the best in the business! We’ve used them for years as our go to for any plumbing needs. Jeff is great!
Really professional and got us fixed up quickly.
They were quick and to the point and handled themselves in a professional manner. They were so kind and they finished their task and left everything as neat as they found it
As usual, they were very courteous, and professional. He went above and beyond. Highly recommend.
Josh was very knowledgeable and professional and fixed a very complex plumbing issue with precision and quality! Definitely recommend ER Services!
Emergency call, clogged backed up toilet. Called prior to arriving, plumber very professional, did a great job. Have used E.R. Plumbing numerous times over the years.
We’ve used ER’s services for the past several years and have been very pleased with the quality of the work and how quickly they respond for both emergency and non-emergency work.
Great service and work on a big outdoor line job. Bryan and team were top notch.
The service from beginning to end was very professional. Brennon and associate were professional, honest, knowledgeable, and fast. I would refer them to anyone that needs plumbing services.
Brennan provided a phenomenal service, very quick, efficient, and friendly. Extremely impressed with the company as a whole.
Adam was excellent, friendly, and professional.
Quick response to a messy problem.
We are always pleased by the professional service they offer. Steve takes the time to explain the work he has done and ensure we are satisfied. If we have questions after hours. The answering service is quick to respond and resolve any issues.
Rick is great! He is knowledgeable and personable, and knows his stuff!
We have always had great service and professional people who have gone the extra mile for many years.....this visit was above and beyond.....they have installed garage disposal and fixed leaks and toilets. I was on a hoa board and they were always dependable whenever we used them on large community services to small. They are great.
They were very efficient and got my water leak in the front yard fixed very quickly. I highly recommend. I have nothing to compare their bill to so although I thought it was expensive, it might be normal.
Ricky, was very knowledgeable, personable, professional and responsive to all my concerns and needs. Went above and beyond with providing tips and answering somewhat related questions.
Lift station troubleshooting, coordination with other trades, and plumbing sewer piping troubleshooting, and eventual repair/replacement. Both Adam, and previous onsite troubleshooter {Leonard}, have been wonderful to deal, even with this sore topic.
Always great service and a personal approach. Highly recommended.
Professional, responsive, friendly and quality work at a reasonable cost. Trustworthy company that stands by their work.
Excellent customer service and technical expertise!
We talked to two other well-known vendors. ER Plumbing was not only the best price, they had the most reasonable approach. Nice folks, careful work, excellent communication. I’ll use them again.
Bryan was very nice and helped solve our issue very quickly.
We just recently had a leak from the main waterline to the house. After talking with friends regarding which company to call, it became apparent that we should try E.R. Plumbing. Ricky Ferland showed up promptly, was easy to talk to, assessed what the problem was and how they were going to fix it. He then gave us an…
Outstanding service, Austin was great. I would recommend this company and will use them in the future.
Friendly and knowledgeable. A++++ service
Andy provided me with an estimate for my outside plumbing pipes. Andy was knowledgeable and demonstrated a high quality of professionalism. His positive attitude was very much appreciated.
ER was very prompt to respond and very good about communicating arrival time. Jeff was very nice, polite and did a very nice job!
Fair price for quality work. Taylor impressed me several times by conveying that a certain path was in my interests. Very responsive, and they did exactly what they promised to do. I would certainly use them again.
Nick and Jake were extremely efficient, very knowledgeable about their job and extremely personable. Second time I have used ER plumbing and will definitely use it if I need to again.
Josh has always been on point and easy to work with. As a handyman, I trust his analysis with the scope of work and feel confident the project will be completed above standard. Thank you Josh and ER!
A previous plumbing company could not successfully find our leak. Brennan and ER Plumbing found the issue quickly and resolved it quickly and professionally. I am looking forward to my water bill going back down. Very good work.
2nd time we've used e.r. plumbing svc, they are quick to respond, timely, very helpful, nice & compassionate they explain what they're doing the entire time, & give full cost up front of repair work
On time and great service.
Super fast, friendly, and informative! Have always received professional work from ER Plumbing. Thanks Mike and ER Plumbing Services!!
Taylor was very professional and responsive to our concerns.
He himself was Awesome!! However, I think they should have discounts for non profits!
Had a great experience with service rendered. Very professional and explained the problem and cleaned up before leaving. Reasonable price.
Backflow testing. Ben tested and offered options and a fix. Will definitely be using E. R. Plumbing Services. and requesting Ben.
He found the blockage that several other plumbers had missed. Great work!
Brian was fantastic. Can’t say enough about how professional and thorough Brian was. Explained everything in detail and so respectful. Best plumber I have ever used!!!
Very friendly! Explained everything to me. If needed in the future, we will definitely use E.R. Plumbing again. Will also recommend them!
We have relied on the consistently professional and excellent service of ER Plumbing since 1986. I would never consider any other plumber. Service is consistent and reliable, and I have never had a problem. Techs are courteous, respectful, knowledgeable and capable. Dave Parker is a great leader, who values his customers and his employees.
Outstanding service. Arrived on time. Was friendly and efficient. Completed all work timely. Amount charged was same as amount quoted. Would definitely use again. Would highly recommend.
Good analysis and repair.
Great response, workers were great. Prices were outrageous.
My hot water heater DIED 🤨 ...My first contact at ER Plumbing was Allison she was so courteous and friendly she was gracious and got me an appointment for 8am the next day ..When Josh arrived (EARLY) I was impressed from the start he explained everything in detail 🙂 .. I am going to recommend this company and use them again
Brennan was great, fixed my toilet quickly and efficiently. I really liked the pictures sent by ER Plumbing so I knew who would coming.
Garrett did an excellent job. He was extremely professional and worked efficiently. I will definitely use ER Plumbing every time I need them in the future
Nick did a fantastic job! He was helpful, polite, courteous, and competent. He was able to offer thoughtful guidance and meaningful suggestions for how we could resolve our hot water and plumbing issues. I would recommend him and ER Plumbing without hesitation.
Anthony was professional and friendly, would use again.
They arrived quickly, diagnosed the problem and resolved it. We have used ER several times and will continue to do so!
Nick's diagnosis and repair of the sewage ejector problem could not have gone more smoothly. It could have easily been a nightmare, but Nick handled it splendidly.
Show more outdoor plumbing system repair reviews (43 more) →
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 300 | $205–$630 |
| Plumbing pipe repair | 294 | $353–$1.4k |
| Toilet repair | 276 | $239–$680 |
| Drain cleaning | 243 | $248–$593 |
| Water heater repair | 164 | $227–$596 |
| Faucet repair | 164 | $228–$585 |
| Plumbing leak repair | 156 | $248–$793 |
| Water heater installation | 148 | $1.2k–$2.5k |
