How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREE.R. Services
Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 4,942 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired E.R. Services for 8 kinds of job.
E.R. Services for plumbing leak detection
Clear ✕All 301 Google reviews tagged “Plumbing leak detection” · showing 120
Great work and excellent customer service from Jeremy Truxal. He quickly diagnosed the problem and recommended a viable solution. Very professional and absolutely will use them again.
JD could not have been nicer, particularly considering the fact that it was our own user error. (leaving a bidet running) that caused the leak problem! He identified the problem quickly, and gave us a recommendation for a company to take care of water remediation. He even showed us how to go out to the water main…
Jeramy performed a thorough inspection of our bathroom checking for signs of a plumbing leak. He was very professional.
Outstanding service and knowledge to repair all of our issues
JD did an excellent job for us. He has a great work ethic and really cares that he does a good job for his customers.
Honest and fair pricing, and explained process and completed job in an efficient and timely manner. Highly recommend ER Services
Friendly and professional, took care in my home. Measured correctly, reccommended good commode .Cleaned up better than our was before, including leaves at front door so he didn't track them in. My daughter even said "he's nice".
Kevin and Shawn were awesome. Very professional. Ran into a few kinks but overcame the obstacle like a champ. ER Services never let's me down.
Quick and skilled technician fixed our sink the same day we made the call, excellent service
Great service and looked at several items besides the one we called him for. Also estimated a new gas line. Great job! Have had a ton of the services they provide, toilet malfunctions, clogged oipes, dishwasher install, disposal repair and install, now laundry drain clog removal. Always great service!
Thanks for the professionalism & kindness of Brennan Berry & Michelle at ER Plumbing to detection a plumbing leak.
Jeremy was thorough, communicated well and was able to find the issue, repair it and offer guidance for next steps. I hope that if I ever need ER Services again, that they send him.
July 16, 2026 Had some issues with the disposal and Jeremy from ER Services took great care of us. Diagnosed and fixed the issue with great service and style! Thanks ER Plumbing Services!
David did a great job repairing the Elk under my house. He was prompt, friendly and professiona. Will definitely ER Services in the future.
"I want to share my praise for the technician, Nick Hunter, who assisted me. He was absolutely wonderful, extremely attentive, thorough, and highly professional. He made sure to come out first thing in the morning to resolve my issue with great speed and competence. The service provided by Nick was excellent and truly made all the difference."
Jon-Mykal did a great job for us finding the source of a leak when it wasn’t leaking at the time of his visit.
Very dependable and honest. They came out to perform what was expected to be a major repair for a leak, but after thoroughly investigating the issue, they determined the leak was not on our side. Their honesty and professionalism saved us from unnecessary work and expense. Highly recommend!
While having an annual termite inspection in my crawl space, the technician noticed a leak in a plumbing junction. I called E.R. Plumbing and indicated that it seems a repair was needed to stop this small water leak. I have used E.R. for multiple plumbing issues and they always do a great job explaining the…
Very professional and courteous. Taylor explained everything along the way and took various photos to be able to demonstrate to insurance what was done.
Had a minor gas leak repaired. I was able to get someone out very quickly. The technician (Gordon) was great to deal with and helped identify options for getting the repair done quickly and affordably.
Service technicians were dispatched and arrived within less than an hour of my call. Both technicians were friendly, polite and professional. The situation and options to correct it were explained. Here's hoping the actual repair work goes as well as this visit did.
Sam and his partner were great, he is always friendly, pleasant and helpful. He is the reason that ER Plumbing is our #1 go to for plumbing needs!!!
I received a phone call from Union County Water letting me know that my water bill for this month would be a lot more than I usually pay. They suggested I contact a plumber. Damon Kolocuris with ER Plumbing came over this morning. I cannot recommend him enough. He is very professional and thorough. I highly recommend ER Plumbing.
Absolutely fantastic! I don’t know what more to say, but if you ever have a plumbing issue I would not hesitate to call ER and I would ask for JD.
Second time I've used ER services. For water leaks. Always quick and professional
Isaiah and Nixon did great work and got everything repaired and tested. They were professional and kind to our pets as well. I would definitely have them back. Thanks!
Great job, with a difficult repair, on neighbor's property. Very courteous. No surprises. Very professional.
Leonard did a great job. He found the leak at our homeowner’s association was in a pipe that ran under and across a street. He was able to replace it by digging on both sides of the street without having to cut the asphalt and curbs. A little thought and originality saved as a good bit of money.
Amazing job, thank you
Great job, great technician
ER Services was responsive yesterday when we discovered a kitchen faucet leak. Jeremy Truxal was very knowledgeable, professional, and courteous as he determined what happened and led us through the process. While he was onsite, he repaired my master bath sink. Highly recommend ER!
Once again, great service from ER. Gordon came in, listened to me as I told him what took place. He immediately went to work and job was done quickly. ER, he's a Keeper! Thanks again, you guys are certainly my GO TO.
Service techs were thorough and efficient, personable and polite. Fernando and Isaac did a great job.
JD was a very polite, courteous, professional who did a tremendous job perfectly fixing everything we ask him to.
ER sent two Plumbers who were thorough and knowledgeable. They were eager to share information and provide advice for the future.
I have been using ER Plumbing for a number of years and always impeccable work, never having to have them come back to do a rework. Leonard Colman did an excellent job very professional explained the issue and options. Decision made great job.
Jeffry did a fantastic job!
Big job and they were great start to finish.
Leonard was very professional, he came to find out if there was a leak in our business and he explained his process very thoroughly. Would highly recommend this company.
Once again, ER Plumbing is best in class. JD Smith was here today to help me uncover a water leak and do some minor toilet repairs. JD was polite, professional and got the job done. I highly recommend ER Plumbing for all your plumbing needs.
Austin was professional, friendly, and responded to each of my questions.
Benjamin from ER Services did an outstanding job. He responded quickly to our call and worked through the entire day repairing a burst pipe. He was thorough, professional, and made sure everything was handled properly. He even came back to further inspect the issue and ensure there were no additional problems. Overall, an amazing job, highly recommend!
Highly recommend ER Services. They responded quickly, and JD—our service tech—was relentless in tracking down our water leak. His determination paid off; he found the issue and repaired it promptly. I’ll absolutely reach out to them for any future plumbing needs.
Austin was a real pro and got to the heart of our HOA waterline break quickly and efficiently. However, getting repair folks on site has been a challenge after all the cold weather and high demand. We're hoping they can get to us tonight.
ER technicians Gordon and Fernando arrived promptly to deal with our water leak. They were knowledgeable and personable. They kept us informed each step of the way and we will definitely call upon them again for any future plumbing repairs.
Christoper and his helper was very professional, and informative
Wow, impressive plumbing services! Starting with me calling and getting a call back! Thank you Jake and Nick and Jon! I had no water! Broken line, you had me up and running in hours. Nice guys, and neat workers! Thanks for cleaning up so well, that I did not know that you had even been in my front yard. Just great, thank you! What a relief!
I was very impressed with the service I received. He was extremely professional and very polite throughout the entire interaction. He did a quick, fast, and thorough job, and I couldn't be happier with the results
Stellar work from a real professional. He listened to my input, gave me options, and charged fairly.
Jeremy was such a hard worker and he kept investigating until he found the source of our plumbing & sewer line problem. He worked tirelessly for 2 days to take care of us. We are very happy with his professional service and will definitely call him again.
We had a small leak in our half bathroom. I called ER plumbing and they had someone come out the same day. Our technician was William Wright and we highly recommend him. He was very professional, amazing customer service, great personality. Also, very knowledgeable of our issue. He explained himself thoroughly. Very affordable!
I would recommend ER Services for your plumbing needs. We plan to use them for a new hot water heater.
I called to have my meter checked to see if I had a leak somewhere because my water bill was so high. Noah found my water meter, cleaned it up so it could be read and mercifully, I have no leak. Noah was very pleasant and easy to talk to. I would highly recommend ER Plumbing.
Great job! Super quick response Very professional. Will definitely recommend
Very prompt and efficient service. Very personable technician. I will stay with this company for future service.
Amazing work from Noah Hollifield and Nick Hunter. They went beyond, they are incredibly nice and competent people. I'll go with this company from now.
Ricky and team installed a tankless water heater in our home. Ricky initially came out to look at our existing water heater as it appeared to have a slight leak. He proposed a few options and the prices were very reasonable. After deciding to move forward with the tankless water heater, Ricky and team were on time…
Came out when scheduled and got me an estimate quickly.
Jeramy was fabulous he took his time explain to us and showed it were the issues were. Now we want Jeramy every time we have any issues.
So glad the recommendation I received from my daughter was positive. Gordon, (ER Tech) was timely, courteous, respectful, honest and KNOWLEDGEABLE . Diagnosed and solved the problem . ER is definitely on our “Go To List”
Professional and efficient diagnosis and proposal
Fast, courteous, and professional service. Highly recommend.
Jaxon was extremely professional and did a great job in fixing our problem.
We received detailed information about our leak concerns. We were also provided a solution that we are able to move forward on. E. R. Plumbing services is our preferred company for our plumbing needs.
Although the problem is not resolved, Sam is very knowledgeable and worked diligently to resolve issues. He found several other issues,which he fixed, which possibly lead to the larger issue. Sam is a conscientious worker with good customer service skills. ER Plumbing will need to return to solve an unusual…
Arrived earlier than expected, and got the job done, even though it was raining! Five stars+
Arrived promptly and analyzed the issue and corrected it quickly. Extremely professional and kind. Highly recommend!!!!👍
Steven, from ER Plumbing, did an excellent job solving a number of our plumbing concerns. He was professional, friendly, and efficient. Rich, who was also on the appointment, did a great job! Thanks, Steven and Rich!
They have always provided our church and shopping center with quality workmanship and professionalism.
These guy’s always do a good job.
ER plumbing is my preferred plumber. I have used them for years in multiple locations. I do recommend using their services.
Steve Anderson was upbeat and knowledgeable. Presented me with excellent options. Today is a follow up from my previous comments. Steve again was very helpful and friendly. He is very easy to deal eith
I appreciate E.R. Plumbing Services for their responsiveness and being thorough. Steven did a great job diagnosing our issue and keeping us informed each step of the way.
J.D. was right on time, diagnosed the issue and showed me each step to fix the issue. Great service and J.D. is very nice and professional. Will call these guys again.
Garrett was very knowledgeable. He was able to quickly identify my problems with water leaking. Looked at all possibilities. Impressed with how thorough he was.
ER Services did a great job for me. All fixed, kept me fully aware of costs, no upselling. Serviceman was pleasant, explained things well, kept me informed as to what he was doing. Try them out for your next plumbing needs.
Hunter was courteous and professional. He gave a thorough breakdown of the steps I should take next.
E.R. Plumbing crew members are always professional and responsive. I haven’t had any complaints with this company. Brennan has been fantastic every time.
Through perseverance and grit, Adam was able to find the sewer leak below my slab and repair it. It wasn't an easy diagnosis or repair, but he kept at it and got the job done. We're very happy with the service, all around. Addendum. Just had Sam Dail with ER Plumbing out to the house for another repair.…
Mac has great technician He's always quick to let us know when he's coming prompt on his arrival and the job is always done to the most professional and fullest he could do it.
Nick was very personable and professional and fixed the problem.
Sam came and preformed a full house inspection, he discovered our water pressure problem was just a part and he repaired it while he was here. Also several of our older faucet need to be replaced he suggested where I might find a replacement and he gave us an estimate on installation cost. He was professional,…
Great service, as usual! We met Austin who came out for a routine plumbing check-up. He tightened all the loose faucet handles in each bathroom, adjusted the chain in one toilet that was making a weird sound when flushed and did an overall assessment of all our plumbing. Went into the attic and inspected our…
Sam was very efficient and explained everything clearly.
On time, professional, and good at it. Very happy with the service. 2024 update: Used ER Plumbing for a third time, same great service as in 2021.
Very knowledgeable and explains all the work that will be done before doing it and explains it all after completing the job as well. E.R plumbing and Mac Myers do a fantastic job and I trust my business with my issues.
As usual, they were very courteous, and professional. He went above and beyond. Highly recommend.
Hunter Barnhardt was amazing! Knowledgeable, kind and professional! We are very happy and satisfied with his expertise!
I have used ER Plumbing on several occasions due to plumbing issues at my home. Ricky with ER Plumbing came out twice and was very professional AND knowledgeable and his honesty was most important. Thank you Ricky for helping to turn a stressful situation into a more palatable issue. It is hard to find people and…
They were able to fit me in right away & came and fixed the issue I had with my washing machine valves quickly and correctly.
Garrett Helms did a wonderful job on helping me with my tankless hot water heater. I have used E.R. Services a few times over the years and they have always been so nice and helpful. I would recommend them to anyone!
Both technicians were very thorough and took the time to listen to the issue at hand. After investigating many possibilities of the route of the problem, they found it and did a great job of explaining in detail so that I understand clearly. I will never use another plumbing company. I highly recommend.
Fast, great quality service and professional staff.
Adam is very knowledgeable and helping to answer my questions well. Thanks for his service today.
Excellent work with repairs !!!
Noah was extremely helpful and professional.
The service from beginning to end was very professional. Brennon and associate were professional, honest, knowledgeable, and fast. I would refer them to anyone that needs plumbing services.
Mr. Jeff Malone was kind, thorough and very knowledgeable. He explained everything very well. He’s very professional.
Great service 👏 Austin was great
Ricky and Sam were on time and did an excellent job installing a new kitchen faucet, three kitchen angle stops, one needle valve and a new outside faucet.
Nick is WONDERFUL! Thank you ER Plumbing!
Adam was excellent, friendly, and professional.
My problem wasn't an emergency, but they still made it out to my home the very next day! JM listened and investigated, and then told me exactly what was wrong, who to call and what I can do in the meantime! The smell has already gotten better and I feel like I can handle the problem with the information he provided.…
Jon was polite and very nice. Fixed my problem in no time.
T.J is such a class act. So patient and professional. Very attentive to detail… Definitely a 5 star technician!!!
Nick did a fantastic job!! I had a Sunday emergency where water was all over the bathroom floor, gunk coming up into shower and tub - just awful! He came out and within 15 mins found and solved my problem!! Not to mention saved me thousands of dollars!! ER is the way to go! Would definitely recommend to anyone!
Quick response to a messy problem.
Adam was amazing to work with! Friendly, knowledgeable, and fair. He was upfront and honest about NOT needing to change out the bathroom faucet our tenants said leaked. It was a super expensive fix and was not necessary. He assessed all our plumbing to make sure it was all in good shape. Adam will be installing…
Jeff was amazing and knowledgeable. He was able to quickly analyze and describe in detail the multiple issues our restaurant had in different places. He even made it super easy to understand and suggested solutions and preventative maintenance!
Great knowledge. Thoughtful plans for intended plumbing changes
Austin was a true professional throughout the entire process. He communicated clearly, understood and assessed the problem quickly. Quoted a fair price and fixed the issue to get our business back in operation in a timely manner. Would highly recommend this company to anyone in need!
Rick is great! He is knowledgeable and personable, and knows his stuff!
We have always had great service and professional people who have gone the extra mile for many years.....this visit was above and beyond.....they have installed garage disposal and fixed leaks and toilets. I was on a hoa board and they were always dependable whenever we used them on large community services to small. They are great.
Nick did a great job helping us with a plumbing issue. Will definitely use him again.
Great service and professional staff. Jeff did a great job!!!! 5 star!!!
Noah did an excellent job and was very knowledgeable. We were so lucky to have him come out and will definitely request him again!!!
John, very informative, his people skills were on par and evenly matched to his skills as a competent, and professional plumber. Great job! Thanks John.
They were on time. They discussed the issue, and what was needed for the repairs and the cost. Overall, great service. I can’t comment on the cost/value since I can’t compare with anything. It seemed a bit expensive but they got it fixed in the spot, so I’m happy with it.
I had an issue with water pressure and another issue with a leaky shower pipe. The technician made a small adjustment to increase water pressure, and we were able to isolate the leak without cutting into drywall. Would definitely use them again.
Outstanding service provided by Jeff Malone who quickly identified the source of the leak and determined and executed the repair necessary.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 300 | $205–$630 |
| Plumbing pipe repair | 294 | $353–$1.4k |
| Toilet repair | 276 | $239–$680 |
| Drain cleaning | 243 | $248–$593 |
| Water heater repair | 164 | $227–$596 |
| Faucet repair | 164 | $228–$585 |
| Plumbing leak repair | 156 | $248–$793 |
| Water heater installation | 148 | $1.2k–$2.5k |
